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Druva Documentation

Enable device trace

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Device Trace

If you have required permissions, this capability enables you to trace a user device on a map.

Enable device trace for laptops and desktops

Note:

  • You can enable device trace for laptops and desktops only through profiles. You cannot do this on an individual user level.
  • inSync attempts to turn on Wi-Fi Adapter to get device location on devices that run on Mac OS.
  • For Mac OS, device trace will work only for inSync Client version 5.8 and higher.

To activate device trace for laptops and desktops

  1. On the Endpoints console, click Profiles.
  2. Click the profile for which you want to enable device trace for laptops and desktops.
  3. Click the Endpoints tab > Edit > Endpoints. The Edit Profile window appears. Navigate to Data Loss Prevention > DLP for Desktops and Laptops section.
  4. In the DLP for Laptops and Desktops section select the Enable device trace check box.
Note: When you select the Device trace check box, an advisory requesting your consent is displayed. Ensure that you read the advisory carefully and accept it to enable this feature.
  1. Click Save.

Enable device trace for mobile devices

Note: You can enable device trace for mobile devices through profiles. You cannot do this on an individual user level.

To activate device trace for mobile devices

  1. On the Endpoints console, click Profiles.
  2. Click the profile for which you want to enable device trace for mobile devices.
  3. Click the Endpoints tab > Edit > Endpoints. The Edit Profile window appears. Navigate to Data Loss Prevention > DLP for Smartphones and Tablets section.
  4. In the DLP for Smartphones and Tablets section select the Enable device trace check box.
Note: When you select the Device trace check box, an advisory requesting your consent is displayed. Ensure that you read the advisory carefully and accept it to enable this feature.
  1. Click Save.

Locate a device

Note:  You can track and locate a device only if you have required rights.

To locate a device

  1. On the inSync Management Console menu bar, click Data Sources > Devices.
  2. Click the device that you want to locate.
  3. Click the DLP tab.
  4. Click the World map. 

The location of the device appears on the World map. You can expand the map to view the exact location of the device.

How does inSync update the device location on the dashboard?

For laptops and desktops

To trace the laptops and desktop's location, inSync uses following methods: 

  1. Wireless network
  2. IP address of the device, if wireless network is not available.

For laptops and desktops, the location is updated after every completed backup.

For mobile devices

Android devices:

To trace the Android device's location, inSync uses the following methods:

  1. GPS
  2. Wireless network, if GPS is not available.
  3. Last known location of the device from the cache, if both GPS and wireless network are not available.

Location of Android device is automatically updated every 20 minutes. If the inSync Server is unreachable, then the Druva Mobile App attempts to connect to inSync Server every 2 minutes until the connection is established.

iOS devices:

To trace the iOS device's location, inSync uses the following methods:

  1. GPS
  2. Wireless network, if GPS is not available.

Location of iOS device is updated at the time of backup. If the Druva Mobile App is running in background or the user exits from the app, then the significant change location service is used for callback. This service finds out the current location of the device and is notified when significant changes occur in the device location. Whenever the device's location changes significantly, the OS sends a callback to the Druva Mobile App. The app then sends the updated device location to inSync Server.