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Druva Documentation

Manage administrator accounts

This topic describes the different types of Phoenix administrators and privileges, and how to manage your Phoenix account.

Types of administrators

This section provides the information about the types of Phoenix administrators. For more information about Phoenix administrators, see Key concepts and terms.

Administrator type Description

Druva Cloud administrator

Druva Cloud administrators have the privileges to set up and manage the Phoenix account, create another cloud, organization, and group administrators. Only a Druva Cloud administrator can manage another Druva cloud administrator.

To access the Druva Cloud Platform Console as a Druva Cloud administrator, click Druva logo druva_logo.png on the menu bar. In addition, a Druva Cloud administrator gets all the privileges of a Phoenix Cloud administrator.

Phoenix Cloud administrator

Phoenix Cloud administrators have the privileges to configure and monitor the Phoenix setup and create other cloud, organization, and group administrators. Only a Phoenix cloud administrator can manage another Phoenix cloud administrator.

To access the Phoenix Dashboard as a cloud administrator:

  • Click  Phoenix on the menu bar, or
  • Click All Organizations on the menu bar.

In addition, a Phoenix Cloud administrator gets all the privileges of an organization administrator.

Organization administrator

Organization administrators can manage one or more organizations assigned to them by the cloud administrator and can create and manage group administrators for organizations assigned to them. 

Note:  Organization administrators cannot access the consolidated pages of all organizations.

To access the Organization Dashboard as an organization administrator:

  • Click the Phoenix logo. If you have multiple organizations registered to your name, the first organization is displayed. Or
  • On the menu bar, select the required organization from the All Organization drop-down.

In addition, organization administrators get all the privileges available to group administrators. 

Group administrator

Group administrators have restricted access to the administrative groups with which they are associated. They have necessary permissions for administrative group-related activities such as managing servers belonging to their administrative groups. The cloud administrator and the organization administrator can change the administrative groups associated with group administrators.

One group administrator can be assigned to manage multiple administrative groups. Similarly, a single administrative group can be managed by more than one group administrator. 

Note: Group administrators will receive alert notification for only the associated administrative groups.

Create and manage the administrator account

This section provides the information about how to create various Phoenix administrators and manage the administrators. For more information about Phoenix administrators, see Key concepts and terms.

Create a cloud administrator 

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators. Click the Druva logo druva_logo.png on the menu bar to launch the console.

Cloud administrators can perform activities such as configuring, managing, and monitoring Phoenix. Cloud administrators can also create the other cloud, organization, and group administrators. 

Procedure

  1. Log on to Phoenix Management Console. 
  2. On the menu bar, from the organization's drop-down list, select All Organizations.

Note: You can create a cloud administrator only through All Organizations.

  1. On the menu bar, click Manage Administrators
  2. Click Create Administrator
  3. Provide the following details.
    Field Description

    Display name

    The name of the cloud administrator.

    Email address

    The email address of the administrator. 

    Role

    The role of the administrator. Select Cloud Administrator.

  1. Click Ok

When any non-administrator with an existing subscription to alerts or reports is added as a cloud administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions."

Create an organization administrator

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators. Click the Druva logo druva_logo.png on the menu bar to launch the console.

Organization administrators can manage one or more organizations assigned to them by the cloud administrator. The organization administrator can create and manage the group administrators for organizations that are assigned to them. 

Note:  Only a cloud administrator can create organization administrators. Organization administrators cannot access the consolidated pages of All Organizations.

Procedure

  1. Log on to Phoenix Management Console. 
  2. On the menu bar, from the organization's drop-down list, select All Organizations.
  3. On the menu bar, click Manage Administrators
  4. . Click Create Administrator
  5. Provide the following details.
    Field Action
    Display name The display name for the organization administrator.
    Email address The email address of the organization administrator.
    Role  From the drop-down list, select Organization Administrator.
    Organizations

    The organizations that the organization administrator can manage. Click in the field and select the organizations to be managed by the organization administrator.

  6. Click Ok.

When any non-administrator with an existing subscription to alerts or reports is added as an organization administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions." 

Create a group administrator

Group administrators have restricted access associated with their administrative groups. They have necessary permissions, such as managing servers belonging to their administrative groups.

If you are a cloud administrator or an organization administrator, you can create a group administrator, and assign this group administrator to multiple administrative groups. You can also assign a group administrator to administrative groups to which other group administrators are already assigned. 

Procedure

  1. Log on to Phoenix Management Console.
  2. On the menu bar, select an organization from the drop-down list.
  3. On the menu bar, click Manage > Administrators.
  4. Click Create Group Administrator
  5. Provide the following details.
    Field Action

    Display name

    The display name for the group administrator.

    Email address

    The email address of the group administrator.

    Role 

    The role of the administrator. Select Group Administrator.

    Groups

    The administrative groups that you want to manage by the group administrator. Click in the field and select the administrative groups from the list.

  6. Click Ok.

When any non-administrator with an existing subscription to alerts or reports is added as a group administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions."

Set a password policy

If Druva Cloud Platform Console access is enabled, see Create a password policy. Click the Druva logo druva_logo.png on the menu bar to launch the console.

If you are a Druva cloud administrator, you can set a password policy for all the administrator accounts. 

At the time of setting the password policy, you can choose to: 

  • Enforce a strong password.
  • Set the number of previous passwords with which your new password must not match.
  • Set the number of invalid login attempts allowed.
  • Set the number of days after which the administrator password expires.

Procedure

  1. Log on to the Phoenix Management Console.
  2. On the menu bar, from the organization's drop-down list, select All Organizations.
  3. On the menu bar, click Settings
  4. Under the Password Policy tab, click Edit.
  5. Select the Enable Password Policy check box. The password policy setting options for administrators display.
  6. Provide details for the following fields: 
    Field Description

    Enforce Strong Password

    The option to enforce setting a secure password.

    After July 2nd, 2018, if you create a new policy or edit an existing policy, a strong password must contain:

    • 12 to 50 characters
    • At least one letter [a-z, A-Z]
    • One numeric character [0-9]
    • One special character

    Cannot reset password to last

    The number of previous passwords with which the new password must not match. Any previous password can be reused if 0 is entered. 

    Note: The default value is 5. 

    Max. invalid login attempts

    The maximum number of login attempts allowed. Unlimited invalid login attempts are allowed if 0 is entered.

    Note: If the number of login attempts equals this value, Phoenix locks the administrator account for 1 hour. The default value is 5. 

    Passwords expire after every

    The number of days after which passwords expire. Enter a value between 0 and 99.

    Note: If you set this field to zero (0), passwords remain active for lifetime. 

  1. Click Save

Note: If you enable SSO and failsafe, Phoenix disables the password policy option. Phoenix also disables the Edit button and displays the following message.

password_policy.png

Add or remove administrative groups

If you are a cloud administrator or an organization administrator, you can add or remove administrative groups associated with group administrators. The group administrators can perform tasks such as managing servers for the newly-assigned administrative groups

Procedure

  1. Log on to Phoenix Management Console.
  2. On the menu bar, select the required organization from the drop-down list.
  3. On the menu bar, click Manage > Administrators.
  4. Click the group administrator for whom you want to update the administrative groups. 
  5. Under Administrative Groups, click Manage Administrative Groups
    Manage_Admin_Groups.PNG
  6. To remove an administrative group, click the delete icon () next to the administrative group.
  7. Click Ok.

Update the administrator details

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators. Click the Druva logo druva_logo.png on the menu bar to launch the console.

If you are a cloud administrator, you can update administrator details.

Procedure

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Manage > Administrators.
  4. Click the administrator for whom you want to update details.
  5. Click Edit.
  6. Provide the following details.
    Field Description
    Display name The display name of the administrator.
    Country  The country where the administrator is located.
    Select time zone The time zone of the country of location. 
Note: The time zone determines the following:
  • The timestamps on the reports that the administrator receives.
  • The timestamps on the jobs that the administrator views.
  1. Click Save

Delete an administrator account

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators. Click the Druva logo druva_logo.png on the menu bar to launch the console.

If you are a cloud administrator, you can delete other cloud administrators, organization administrators, and group administrators. If you are an organization administrator, you can delete group administrators. 

Note: Phoenix does not send notifications for delete operations. You might want to consider informing the administrator whose account you deleted. 

Procedure

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Manage > Administrators
  4. Select the administrators that you want to delete, and then click Delete.

Reset an administrator password

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators. Click the Druva logo druva_logo.png on the menu bar to launch the console.

If you are a cloud administrator, you can reset passwords for other cloud administrators, organization administrators, and group administrators. If you are an organization administrator, you can reset passwords for group administrators. After you reset an administrator's password, Phoenix sends an e-mail with the new password to that administrator.

Procedure

  1. Log on to Phoenix Management Console. 
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Manage > Administrators.
  4. Click the administrator for whom you want to reset the password.
  5. Click Reset Password.

Administrator responsibilities

The following table lists the responsibilities of the administrators.

 

Responsibility

Druva Cloud administrator

Phoenix Cloud administrator

Organization  administrator

Group administrator

 
Monitor Phoenix on the Dashboard page tick.png

yes.png

(for associated organizations only)

yes.png

(for associated administrative groups only)

Manage reports tick.png

(for associated organizations only)

(for associated administrative groups only)

 
Request for additional storage for the Phoenix setup tick.png

yes.png

 
View backup policies tick.png

(for associated organizations only)

Create a backup policy tick.png

(for associated organizations only)

Create a copy of a backup policy tick.png

(for associated organizations only)

Modify existing backup policies tick.png

(for associated organizations only)

Delete backup policies tick.png

(for associated organizations only)

 
View content rule tick.png

(for associated organizations only)

Create content rule tick.png

(for associated organizations only)

Modify content rule tick.png

(for associated organizations only)

Delete content rule tick.png

(for associated organizations only)

 

Create an administrative group

tick.png

(for associated organizations only)

Detach and attach backup policies

tick.png

(for associated organizations only)

(for associated administrative groups only)

Manage servers assigned to the administrative group

tick.png

(for associated organizations only)

(for associated administrative groups only)

 

Register a server

tick.png

(for associated organizations only)

(for associated administrative groups only)

Configure a server

tick.png

(for associated organizations only)

(for associated administrative groups only)

Reconfigure a server

tick.png

(for associated organizations only)

(for associated administrative groups only)

Enable and disable a backup set

tick.png

(for associated organizations only)

(for associated administrative groups only)

Back up and restore a server

tick.png

(for associated organizations only)

(for associated administrative groups only)

Delete a snapshot

tick.png

(for associated organizations only)

(for associated administrative groups only)

Update a backup set

tick.png


(for associated organizations only)

(for associated administrative groups only)

Delete a backup set

tick.png


(for associated organizations only)

(for associated administrative groups only)

 

View token list

tick.png

(for associated organizations only)

Remove activation tokens

tick.png

(for associated organizations only)

 

Create an administrator

tick.png

(Phoenix Cloud, organization, group)

(for associated organizations only)

Update administrator details

tick.png

(Phoenix Cloud, organization, group)

(for associated organizations only)

Add or remove administrative groups associated with a group administrator

tick.png

(for associated organizations only)

Reset administrator password

tick.png

(Phoenix Cloud, organization, group)

(for associated organizations only)

Delete administrators

tick.png

(Phoenix Cloud, organization, group)

(for associated organizations only)

Set password policy

tick.png

cross.png

cross.png

 

Set up SSO tick.png cross.png cross.png cross.png
Set up geofencing
(Druva Cloud Platform Console only)
tick.png cross.png cross.png cross.png
 
Add, install, and activate Phoenix CloudCache tick.png

(for associated organizations only)

Configure Phoenix CloudCache tick.png

(for associated organizations only)

(for associated administrative groups only)

Map and manage administrative groups tick.png

(for associated organizations only)

(for associated administrative groups only)

Update Phoenix CloudCache details tick.png

(for associated organizations only)

(for associated administrative groups only)

Decommission Phoenix CloudCache tick.png

(for associated organizations only)

​​
All Organizations
Creating organizations tick.png
Creating Organizations Administrators tick.png
Assigning organizations to Organizations Administrators tick.png
Access to all organizations tick.png
Consolidate storage usage tick.png
 

Manage your Phoenix account

This section contains instructions for updating your account details and your password.

Update your account details

This topic provides instructions for updating your account details.

Procedure 

  1. Log on to Phoenix Management Console. 
  2. At the top-right corner of the menu bar, click  > My Account
  3. Click Edit.
  4. On the Edit Administrator screen, provide the following details.
    Field Description
    Display name Type a display name that you want to use. 
    Country Click the appropriate country.
    Select time zone Click the time zone that you want to use for time stamps.
    Note: The time zone determines the following:
    • The timestamps on the reports that administrator receives.
    • The timestamps on the tasks that administrator views.
  5. Click Save

Update your password

You must update your password, if:

  • Your password was reset.
  • The password policy for your Phoenix setup requires you to update your password periodically.

Best practices for password updates 

We recommend that you follow the following best practices while updating your password:

  • The password should be alphanumeric. 
  • The password should not be a dictionary word.
  • The password should not contain strings of consecutive numbers or alphabets.

Procedure

  1. Log on to Phoenix Management Console. 
  2. At the top-right corner of the menu bar, click  > My Account.
  3. Click Change Password
  4. Set a new password, and click Ok.