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Druva Documentation

Manage administrator accounts

This topic describes the different types of Phoenix administrators and privileges, and how to manage your Phoenix account.

Types of administrators

This section provides information about the types of Phoenix administrators. For more information about Phoenix administrators, see Key concepts and terms.

Administrator type Description

Druva Cloud administrator

Druva Cloud administrators have the privileges to set up and manage the Phoenix account, create another cloud, organization, and group administrators. Only a Druva Cloud administrator can manage another Druva cloud administrator.

To access the Druva Cloud Platform Console as a Druva Cloud administrator, click the Druva logo Druva_logo.png to access  the Global Navigation Panel. In addition, a Druva Cloud administrator gets all the privileges of a Phoenix Cloud administrator.

Phoenix Cloud administrator

Phoenix Cloud administrators have the privileges to configure and monitor the Phoenix setup and create another cloud, organization, and group administrators. Only a Phoenix cloud administrator can manage another Phoenix cloud administrator.

To access the Phoenix Dashboard as a cloud administrator:

  • Click  Phoenix on the menu bar, or
  • Click All Organizations on the menu bar.

In addition, a Phoenix Cloud administrator gets all the privileges of an organization administrator.

Organization administrator

Organization administrators can manage one or more organizations assigned to them by the cloud administrator and can create and manage group administrators for organizations assigned to them. 

Note:  Organization administrators cannot access the consolidated pages of all organizations.

To access the Organization Dashboard as an organization administrator:

  • Click the Phoenix logo. If you have multiple organizations registered to your name, the first organization is displayed. Or
  • On the menu bar, select the required organization from the All Organization drop-down.

In addition, organization administrators get all the privileges available to group administrators. 

Group administrator

Group administrators have restricted access to the administrative groups with which they are associated. They have necessary permissions for administrative group-related activities such as managing servers belonging to their administrative groups. The cloud administrator and the organization administrator can change the administrative groups associated with group administrators.

One group administrator can be assigned to manage multiple administrative groups. Similarly, a single administrative group can be managed by more than one group administrator. 

Note: Group administrators will receive alert notification for only the associated administrative groups.

Create and manage the administrator account

This section provides information about how to create various Phoenix administrators and manage the administrators. For more information about Phoenix administrators, see Key concepts and terms.

Create a Druva cloud administrator

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators. Click the Druva logo Druva_logo.png to access the Global Navigation Panel and then click Manage Administrators to launch Manage Administrators page in the Druva Cloud Platform Console.

Druva cloud administrators can perform privileged activities such as creating the Druva account, setting up login settings such as single sign-on (SSO), geofencing, and password policy. Only Druva cloud administrators can create other Druva cloud administrators. In addition, Druva cloud administrators get all the privileges of all other administrators. 

Procedure

  1. Log in to the Phoenix Management Console.
  2.  Click the Druva logo Druva_logo.png  > Manage Administrators to launch Manage Administrators page in the Druva Cloud Platform Console.
  3. On the Administrators page, click New Administrator.
  4. On the Create New Administrator page, provide NameEmailCountryTime Zone, and select the Administrator Role as Druva Cloud Administrator
  5. After providing all the details, click Save. Druva sends an email to the specified email address, and the recipient can log in using the details mentioned in the email. 

To go back to the Phoenix Management Console, click Druva_logo.png > Phoenix. 

Create a Phoenix cloud administrator 

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators

Phoenix cloud administrators can perform activities such as configuring, managing and monitoring Phoenix. Cloud administrators can also create the other cloud, organization, and group administrators. 

Procedure

  1. Log in to the Phoenix Management Console. 
  2. On the menu bar, from the organization's drop-down list, select All Organizations
    Note: You can create a cloud administrator only through All Organizations
  3. On the menu bar, click Settings_icon.png Manage Administrators
  4. Click Create Administrator
  5. Provide the following details.
    Field Description

    Display name

    The name of the cloud administrator.

    Email address

    The email address of the administrator. 

    Role

    The role of the administrator. Select Cloud Administrator.

  6. Click Ok

When any non-administrator with an existing subscription to alerts or reports is added as a cloud administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions."

Create an organization administrator

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators

Organization administrators can manage one or more organizations assigned to them by the cloud administrator. The organization administrator can create and manage the group administrators for organizations that are assigned to them. 

Note:  Only a cloud administrator can create organization administrators. Organization administrators cannot access the consolidated pages of All Organizations.

Procedure

  1. Log in to the Phoenix Management Console. 
  2. On the menu bar, from the organization's drop-down list, select All Organizations.
  3. On the menu bar, click Settings_icon.png > Manage Administrators
  4. . Click Create Administrator
  5. Provide the following details.
    Field Action
    Display name The display name for the organization administrator.
    Email address The email address of the organization administrator.
    Role  From the drop-down list, select Organization Administrator.

    Organizations

    The organizations that the organization administrator can manage. Click in the field and select the organizations to be managed by the organization administrator.

  6. Click Ok.

When any non-administrator with an existing subscription to alerts or reports is added as an organization administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions." 

Create a group administrator

Group administrators have restricted access associated with their administrative groups. They have necessary permissions, such as managing servers belonging to their administrative groups.

If you are a cloud administrator or an organization administrator, you can create a group administrator, and assign this group administrator to multiple administrative groups. You can also assign a group administrator to administrative groups to which other group administrators are already assigned. 

Procedure

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, select an organization from the drop-down list.
  3. On the menu bar, click Settings_icon.png > Manage Administrators.
  4. Click Create Group Administrator
  5. Provide the following details.
    Field Action

    Display name

    The display name for the group administrator.

    Email address

    The email address of the group administrator.

    Role 

    The role of the administrator. Select Group Administrator.

    Groups

    The administrative groups that you want to manage by the group administrator. Click in the field and select the administrative groups from the list.

  6. Click Ok.

When any non-administrator with an existing subscription to alerts or reports is added as a group administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions."

Create a data protection officer

A data protection officer (DPO) has privileges to configure audit trail, alerts, and reports. 

  • Reporting And Alert Management: Privilege to configure audit trail and reports.
  • Backup And Restore Management: Privilege to enable and disable backup, trigger backup, restore data to the original or alternate location, and delete the cold restore points.
  • DR Management: Privilege to launch failover and disaster recovery restore.

Procedure

  1. Log in to the Phoenix Management Console. 
  2. On the menu bar, from the organization's drop-down list, select All Organizations.
  3. On the menu bar, click Settings_icon.png > Manage Administrators
  4. Click Create Administrator
  5. On the Create New Administrator page, provide the following details.
    Field Action
    Display name The display name for the organization administrator.
    Email address The email address of the organization administrator.
    Role  From the drop-down list, select Data Protection Administrator.
  6. Click Create.

When any non-administrator with an existing subscription to alerts or reports is added as a data protection administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions." 

Create a view-only administrator

The view-only administrators have read-only access to all configurations. However, they cannot perform any administration action on any entities on the Phoenix Management Console. Phoenix provides the following view-only administrator roles. 

  • Cloud administrator (View only): Privilege to view, download, and email all reports and audit trails for all the organizations. The administrators can also view the activities of all the organizations. However, they cannot perform any action on the entities of the Phoenix Management Console.
  • Organization administrator (View only): Privilege to view, download, and email all reports and audit trails for the organization(s) they have access to. The administrators can also view the activities of the organizations. However, they cannot perform any action on the entities belonging to their organizations.
  • Group administrator (View only): Privilege to view the activities of the administrative groups they are associated with. However, they cannot manage any administrative group. They can also subscribe to alerts and reports.

Procedure

  1. Log in to the Phoenix Management Console. 
  2. On the menu bar, from the organization's drop-down list, select All Organizations.
  3. On the menu bar, click Settings_icon.png > Manage Administrators
  4. Click Create Administrator
  5. On the Create New Administrator page, provide the following details.
    Field Action
    Display name The display name for the administrator.
    Email address The email address of the administrator.

    Role 

    From the drop-down list, select one of the view-only roles to create the administrator.

    • Select the Cloud Administrator (View Only) role to create a cloud administrator with the view only rights.
    • Select the Organization Administrator (View Only) role to create an organization administrator with the view only rights. From the Organizations list, select the organization to be managed by the administrator.
    • Select the Group Administrator (View Only) role to create a group administrator with the view only rights. 
  6. Click Create.

When any non-administrator with an existing subscription to alerts or reports is added as a view-only administrator, the following message is displayed:

"This email ID is already subscribed for alert(s)/report(s) as a non-administrator. Adding user as Phoenix Administrator will remove any existing non-administrator subscriptions." 

Set a password policy

If Druva Cloud Platform Console access is enabled, see Create a password policy

If you are a Druva cloud administrator, you can set a password policy for all the administrator accounts. 

At the time of setting the password policy, you can choose to: 

  • Enforce a strong password.
  • Set the number of previous passwords with which your new password must not match.
  • Set the number of invalid login attempts allowed.
  • Set the number of days after which the administrator password expires.

Procedure

  1. Log in to the Phoenix Management Console.

  2. On the menu bar, from the organization's drop-down list, select All Organizations.
  3. Click Settings_icon.png > Phoenix Settings
  4. Under the Password Policy tab, click Edit.
  5. Select the Enable Password Policy check box. The password policy setting options for administrators display.
  6. Provide details for the following fields: 
    Field Description

    Enforce Strong Password

    The option to enforce setting a secure password.

    After July 2nd, 2018, if you create a new policy or edit an existing policy, a strong password must contain:

    • 12 to 50 characters
    • At least one letter [a-z, A-Z]
    • One numeric character [0-9]
    • One special character

    Cannot reset password to last

    The number of previous passwords with which the new password must not match. Any previous password can be reused if 0 is entered. 

    Note: The default value is 5. 

    Max. invalid login attempts

    The maximum number of login attempts allowed. Unlimited invalid login attempts are allowed if 0 is entered.

    Note: If the number of login attempts equals this value, Phoenix locks the administrator account for 1 hour. The default value is 5. 

    Passwords expire after every

    The number of days after which passwords expire. Enter a value between 0 and 99.

    Note: If you set this field to zero (0), passwords remain active for lifetime. 

  1. Click Save

Note: If you enable SSO and failsafe, Phoenix disables the password policy option. Phoenix also disables the Edit button and displays the following message.
password_policy.png

Add or remove administrative groups

If you are a cloud administrator or an organization administrator, you can add or remove administrative groups associated with group administrators. The group administrators can perform tasks such as managing servers for the newly-assigned administrative groups

Procedure

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, select the required organization from the drop-down list.
  3. On the menu bar, click Settings_icon.png > Manage Administrators.
  4.  Select the group administrator for whom you want to update the administrative groups. 
  5. Under Administrative Groups, click Manage Administrative Groups
    Manage_Admin_Groups.PNG
  6. To remove an administrative group, click the delete icon () next to the administrative group.
  7. Click Ok.

Update the administrator details

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators.

If you are a cloud administrator, you can update administrator details.

Procedure

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. Click  Settings_icon.png > Manage Administrators.
  4. Select the administrator for whom you want to update details.
  5. Click Edit.
  6. Provide the following details.
    Field Description
    Display name The display name of the administrator.
    Country  The country where the administrator is located.
    Select time zone The time zone of the country of location. 
Note: The time zone determines the following:
  • The timestamps on the reports that the administrator receives.
  • The timestamps on the jobs that the administrator views.
  1. Click Save.

Delete an administrator account

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators

If you are a cloud administrator, you can delete other cloud administrators, organization administrators, and group administrators. If you are an organization administrator, you can delete group administrators. 

Note: Phoenix does not send notifications for delete operations. You might want to consider informing the administrator whose account you deleted. 

Procedure

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. Click Settings_icon.pngManage Administrators
  4. Select the administrators that you want to delete, and then click Delete.

Reset an administrator password

If Druva Cloud Platform Console access is enabled, see Manage Druva administrators

If you are a cloud administrator, you can reset passwords for other cloud administrators, organization administrators, and group administrators. If you are an organization administrator, you can reset passwords for group administrators. After you reset an administrator's password, Phoenix sends an e-mail with the new password to that administrator.

Procedure

  1. Log in to the Phoenix Management Console. 
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Settings_icon.png > Manage Administrators.
  4. Click Reset Password.

Administrator responsibilities

The following table lists the responsibilities of the administrators. The organization administrators can manage entities belonging only to the organizations assigned by the cloud administrators. The group administrators can manage the administrative group-related activities.

The administrator responsibilities table uses the following abbreviations:

  • DCA: Druva Cloud Administrator
  • CA: Phoenix Cloud Administrator
  • OA: Organization Administrator
  • GA: Group Administrator
  • CA (view): Cloud Administrator with view-only rights
  • OA (view): Organization Administrator with view-only rights
  • GA (view): Group Administrator with view-only rights
  • DPO: Data Protection Officer
 

Responsibility

DCA

CA

OA

GA

CA

(view)

OA

(view)

GA

(view)

DPO

 

Monitor Phoenix on the Dashboard page

tick.png

yes.png

Manage reports

tick.png

View audit trail

tick.png

tick.png

tick.png

tick.png

Manage audit trail

tick.png

yes.png

 

View backup policies

tick.png

Create a backup policy

tick.png

​​​​​

Modify existing backup policies

tick.png

Delete backup policies

tick.png

 

View content rule

tick.png

tick.png

Create content rule

tick.png

​​​​​​

Modify content rule

tick.png

Delete content rule

tick.png

 

Create an administrative group

tick.png

 

Register a server

tick.png

Configure a server

tick.png

Reconfigure a server

tick.png

Enable and disable a backup set

tick.png

Disable Phoenix backup store

tick.png

Back up and restore a server

tick.png

Delete a snapshot

tick.png

Update a backup set

tick.png


Delete a backup set

tick.png

 

Create an administrator

tick.png

Update administrator details

tick.png

Add or remove administrative groups associated with a group administrator

tick.png

Add or remove organizations associated with organization administrators

tick.png

Reset administrator password

tick.png

Delete administrators

tick.png

Set password policy

tick.png

cross.png

cross.png

cross.png

cross.png

cross.png

cross.png

Set up SSO

tick.png

cross.png

cross.png

cross.png

 

Add, install, and activate Phoenix CloudCache

tick.png

Configure Phoenix CloudCache

tick.png

 

Update Phoenix CloudCache details

tick.png

Decommission Phoenix CloudCache

tick.png

Delete Phoenix CloudCache

tick.png

Add and update CloudCache Data Volumes

tick.png

tick.png

tick.png​​

 

Creating organizations

tick.png

Access to all organizations

tick.png

View storage usage

tick.png

Disaster recovery

View a DR plan

tick.png

tick.png

tick.png

tick.png

tick.png

tick.png

Create a DR plan

tick.png

tick.png

tick.png

tick.png

Edit a DR plan

tick.png

tick.png

tick.png

tick.png

Restore virtual machines for DR

tick.png

tick.png

tick.png

tick.png

Trigger failover

tick.png

tick.png

tick.png

tick.png

Manage your Phoenix account

This section contains instructions for updating your account details and your password.

Update your account details

This topic provides instructions for updating your account details.

Procedure 

  1. Log in to the Phoenix Management Console. 
  2. At the top-right corner of the menu bar, click   > click on the logged in user.
  3. Click Edit.
  4. On the Edit Administrator screen, provide the following details.
    Field Description
    Display name Type a display name that you want to use. 
    Country Click the appropriate country.
    Select time zone Click the time zone that you want to use for time stamps.
    Note: The time zone determines the following:
    • The timestamps on the reports that administrator receives.
    • The timestamps on the tasks that administrator views.
  5. Click Save

Update your password

You must update your password, if:

  • Your password was reset.
  • The password policy for your Phoenix setup requires you to update your password periodically.

Best practices for password updates 

We recommend that you follow the following best practices while updating your password:

  • The password should be alphanumeric. 
  • The password should not be a dictionary word.
  • The password should not contain strings of consecutive numbers or alphabets.

Procedure

  1. Log in to the Phoenix Management Console. 
  2. At the top-right corner of the menu bar, click  > Click on the name of the logged in user.
  3. Click Change Password
  4. Set a new password, and click Ok.