Skip to main content

How can we help you?

Druva Documentation

Alert subscriptions for administrators

By default, all the administrators are subscribed to alerts. Druva Phoenix sends alerts subscriptions to administrators and other configured non-administrators in an email to the registered email address.

You can update your alert subscription at any time. Druva Phoenix sends alert notifications to subscribers as follows:

  • For all critical alerts, Druva Phoenix sends three emails to subscribers. Druva Phoenix sends the first email at the time of alert generation, the second email after 24 hours of alert generation, and the third email after 72 hours of alert generation. 
  • For all warning alerts, the subscribers receive only one email at the time of alert generation.
  • For information alerts, Druva Phoenix does not send an email notification to the subscribers.

To update alert subscriptions 

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. Click the bell icon Alert_bell.png on the menu bar.
  4. The Alerts page opens. Select the Subscriptions tab in the left pane. The Alert Subscriptions details are displayed in the right pane with My Subscriptions and Non-admin Subscriptions tab.Alerts_Subscriptions_page1.png
  5. Click the My Subscriptions tab. You can subscribe to an alert that you are not subscribed to, or unsubscribe from an alert you are subscribed to. For example,
    • Turn on the Not Subscribed toggle to enable an alert. When the status of the alert changes from Not Subscribed to Subscribed, a message Successfully subscribed to alert is displayed.
    • Turn off the Subscribed toggle to disable an alert. When the status of the alert changes from Subscribed to Not Subscribed, then a Confirmation dialog is displayed.Confirmation_Window.png

If you click Yes, a message Successfully unsubscribed from alert is displayed

Note: An alert email for the scheduled backup jobs is sent, if the last retry attempt fails.