Alerts for Enterprise Workloads
This topic provides an overview of alerts. It also includes information about the severity of the alerts and type of alerts. Management Console currently displays alerts only for Hybrid Workloads. Alerts for AWS and Azure Workloads will be integrated at a later stage.
What are alerts
Druva generate alerts to indicate an exception situation or notify about a potential issue that needs attention. For example, when cloud storage usage exceeds 80%, an alert is created. The Alerts page displays the list of generated alerts in your environment, sorted by severity to prioritize critical issues for administrators.
An alert remains active until resolved and is listed in the Alerts. Once the underlying event or exception is fixed, Druva considers the associated alert resolved, removing it from the Dashboard and Alerts pages. The Alerts History report provides a record of both active and resolved alerts for your workloads. For more information, see Reports.
Who can view alerts
By default, all Enterprise Workloads administrators, such as cloud administrators, organization administrators, group administrators, custom administrators, and data protection officers, are subscribed to alerts. Additionally, cloud administrators and their custom administrators, organization administrators and their custom administrators, as well as data protection officers, have the ability to manage alert subscriptions for non-administrators. The subscribed administrators and non-administrators receive email notifications in the event of job failures, reports, and so on.
Note: Administrators can unsubscribe themselves from the alerts using the My Subscriptions tab on the Alerts Subscriptions page. For more information, see Alert subscriptions for administrators.
What is the severity of alerts
Alerts are prioritized based on their severity to assist administrators in addressing critical issues first. The following list provides details about the severity of the alerts:
- Critical: Requires immediate resolution
- Warning: Requires timely resolution, with lower priority compared to critical alerts
- Information: Informative in nature that ay not require administrator-assisted resolution
What are types of alerts
Druva generates alerts for Enterprise Workloads with the following types of alerts:
CloudCache alerts
Alerts | Created when | Severity | Resolved when |
VMware Instant Restore job failed | The creation of an Instant Restore virtual machine fails. | Critical | Automatically after 7 days. |
Instant Recovered VM Deletion failed | The deletion of an instantly restored virtual machine fails. | Warning | Automatically after 7 days. |
VMware Instant Restore Migrate to Production job failed | The migration to production of an instantly restored virtual machine fails. | Critical | Automatically after 7 days. |
CloudCache storage space low |
The CloudCache utilization exceeds 80% but is less than 100%. |
Warning |
CloudCache storage utilization falls below 80%. |
CloudCache Storage Space Full |
The CloudCache utilization exceeds 100%. |
Critical |
CloudCache storage utilization falls below 100%. |
CloudCache not reachable for server |
A server cannot connect to CloudCache during backup or restore job. |
Warning |
When the server connects to CloudCache in the subsequent backup or restore job. |
CloudCache not reachable for cloud |
The Cloud cannot connect to the CloudCache during the synchronization schedule. |
Warning |
When the Cloud connects to the CloudCache in the current or the next synchronization schedule. |
CloudCache decommission started |
The user clicks Decommission Cache for the respective CloudCache. |
Information |
When the Decommission CloudCache activity completes for the respective CloudCache. |
CloudCache decommission done |
The decommission CloudCache activity for the respective CloudCache is completed. |
Information |
Not resolved.
|
CloudCache volume: <volume> is not mounted |
The CloudCache volume is not mounted properly. |
Critical |
When the CloudCache can successfully read or write data to the volume during the backup, restore, or the synchronization schedule. |
CloudCache unable to read/write for backup/restore on volume |
The CloudCache cannot read or write data to the volume during the backup, restore, or the synchronization schedule. |
Warning |
When the CloudCache can successfully read or write data to the volume during the backup, restore, or the synchronization schedule. |
CloudCache having low data flush rate to cloud |
The data upload rate from the CloudCache to the Cloud is significantly low. |
Warning |
When the data upload rate is sufficient enough to upload the unsynchronized data to the Cloud. Note: If you modify the synchronization schedule, this alert is not generated for the next 7 days. |
License alerts
Alerts | Created when | Severity | Resolved when |
License about to expire | The license is about to expire in 30 days. | Warning | Auto-resolved when the license is renewed |
License expired | The license has expired. | Critical | Auto-resolved when the license is renewed |
Jobs alerts
Notes:
- The Jobs alerts will be automatically removed from the Alerts list after 7 days.
- Only alerts for Hybrid Workloads will be displayed. Alerts for AWS and Azure will be integrated at a later stage.
Alerts | Created when | Severity | Resolved when |
VMware | |||
Install VMware Tools for Sandbox Recovery | VMware Tools is not installed. | Critical | VMware Tools need to be installed within 30 hours for the scan to proceed. |
Proxy deployment failed |
Backup proxy deployment fails. |
Warning |
The related error is fixed. |
All Workloads | |||
Backup failed |
The backup job fails. |
Critical |
Not resolved.
|
Backup window expired |
Druva does not back up the entire data set within the specified duration and does not create a recovery point. |
Warning |
Not resolved.
|
Backup skipped | The backup job is skipped as the scheduled backup window expired. The client was busy processing another job. | Warning | Automatically after 7 daysNote: This alert is available only for File Servers and VMware. |
Backup successful with errors |
The backup is successful but with errors. |
Warning |
Not resolved.
|
Backup triggered failed as device is disconnected | Backup is not triggered as the device is disconnected for more than 7 days. Alert will be resolved automatically when the device reconnects. You must check if the agent or proxy is running and fix any connection or hardware issue. |
Warning | Automatically after the device reconnects. |
Restore failed |
The restore fails. |
Critical |
Not resolved.
|
NAS | |||
Backup trigger failed as NAS proxy is disconnected | Backup is not triggered as the NAS proxy is disconnected for more than 7 days. Alert will be resolved automatically when the proxy reconnects. You must check if the agent or proxy is running and fix any connection or hardware issue. |
Warning | Automatically after the proxy reconnects |
Oracle DTC | |||
Some of the configured nodes not used in the backup | The configured nodes are not used in the backup because they are not in the Open state. | Information | Automatically after 7 days. |
Instances went down for database | The specified instance goes down during the backup. | Warning | Automatically after 7 days |
Incarnation has changed. Incremental backup job converted to full. |
The incarnation of the database, which is being backed up changes. |
Information |
Auto-resolved in 7days. |
Archive log chain is broken. Converting Incremental backup to full. |
The archived log sequences are missing after the last backup. |
Information |
Auto-resolved in 7 days. |
Disaster Recovery | |||
DR restore failed |
The triggered disaster recovery job fails. |
Critical |
Not resolved.
|
Failover job failed | The failover job fails for a DR plan. | Critical | Auto-resolved in 7 days. |
Failover job completed successfully |
The failover job for a DR plan completes successfully. |
Information |
Auto-resolved in 7 days. |
Failover job successful with error | The failover job for a DR plan completes successfully with error. | Warning | Auto-resolved in 7 days. |
DR failback successful | The failback job for a virtual machine completes successfully. | Information | Auto-resolved in 7 days. |
Failback job completed successfully with error | The failback job for a virtual machine completes successfully with an error. | Warning | Auto-resolved in 7 days. |
DR failback failed | The failback job for a virtual machine failed. | Critical | Auto-resolved in 7 days. |
Failover operation failed |
The failover job fails for a DR plan. |
Critical |
Auto-resolved in 7 days. |
Failover time window expired | The failover job fails for a DR plan. | Critical | Auto-resolved in 7 days. |
File server | |||
The backup job is triggered and the folder specified during the backup is missing.
|
Warning |
Auto-resolved in 7 days. |
|
Pre-script execution failed |
The pre-backup script execution fails. |
Information |
Auto-resolved in 7 days. |
Post-script execution failed |
The post-backup script execution fails. |
Information |
Auto-resolved in 7 days. |
Logs | |||
Upload logs success |
The user clicks Request Job Logs on the Job Details page and Druva successfully uploads logs to the server. |
Information |
Not resolved.
|
Upload logs failed |
The user clicks Request Job Logs on the Job Details page and the logs fail to get upload on the server. |
Warning |
Not resolved.
|
Oracle PBS | |||
Backup mount is disabled | A backup job fails for a disabled backup mount. A backup mount is disabled if the Phoenix Backup Store is unable to upload recovery points to the Cloud for a while. | Critical | The backup mount is enabled. |
Upgrade alerts
Alerts | Created when | Severity | Resolved when |
Upgrade to version<x.x::revision number> failed |
The upgrade fails. |
Warning |
Not resolved.
|
Configuration alerts
Alerts | Created when | Severity | Resolved when |
NAS | |||
Failed to create changelist | Isilon backup job fails while creating an Isilon changelist. | Critical | Automatically after 7 days |
User validation failure while backing up an Isilon NAS device | User validation fails during backup. | Critical | Automatically after 7 days |
Failed to create recovery point using vendor APIs | Isilon backup job fails while creating an Isilon recovery point. | Critical | Automatically after 7 days |
VMware | |||
Configuration rule invalid |
|
Warning |
Resolved when,
|
VM could not be auto-configured since more than one auto-configuration rule is applicable | When a virtual machine is part of more than one auto configuration rule, the virtual machine is not configured. | Warning | Admin has to manually resolve the conflict and apply the rule. For more information, see Conflicting VM scenarios. |
Auto discovery cron job failed | Druva cannot auto-discover SQL instances or availability group on the server due to the failure of the cron job. | Warning | Resolved when the auto-discovery succeeds on the node. |
Different client versions for AG Nodes | Druva discovers the different client versions of the nodes hosting the availability group. | Warning | Resolved when the client version of the nodes hosting the availability group is upgraded to the same version. |
Some of the backup proxies in the pool are of older version.App aware processing will not function for the virtual machines in the pool. | Druva requires all backup proxies in a backup proxy pool to support application-aware processing. | Warning | Druva backs up the virtual machines without running application-aware backups. This alert is resolved when all the backup proxies are upgraded to the latest version. |
Change in source network detected for the VM.New network mappings applicable for this VM | The target VPC and subnet needs to be changed due to new network mappings detected for the virtual machine. | Warning | Auto-resolved in 7 days. |
Backup Proxy has been in Disconnected State for more than 15 minutes |
The VMware backup proxy has been disconnected from the Cloud or VMware vCenter for more than 15 minutes. Druva checks the connection status between the VMware backup proxy, Cloud, and vCenter every 15 minutes and sends out the notification once. |
Warning |
Resolved when the VMware Backup Proxy establishes a connection with Cloud and VMware vCenter again. For resolving proxy disconnection issues, see article. |
Oracle DTC | |||
Auto discovery failed for the server |
The auto discovery job fails and databases on the server are not discovered. |
Warning |
When the discovery is done successfully for the Oracle Server. |
Data Lock | |||
Data Lock enabled
|
The Data Lock is enabled.
|
Warning |
Automatically after 7 days.
|
Data Lock content updated |
There are modifications to the backup set content. |
Warning |
Automatically after 7 days. |
Seeding alerts
Alerts | Created when | Severity | Resolved when |
Seeding device has reached 80% capacity | The 80% storage capacity of the seeding device is consumed. | Warning | Druva generates an 80% storage consumption alert or triggers a request to ship the device to AWS. |
Seeding device has reached 100% capacity | The 100% storage capacity of the seeding device is consumed. | Warning | Druva triggers a request to ship the device to AWS. |
Oracle alerts
Alerts | Created when | Severity | Resolved when |
Phoenix Backup Store has reached 90% capacity |
The storage capacity on the Phoenix Backup Store is critically low. If the storage is not enough on the Phoenix Backup Store to store data, RMAN backups can fail. |
Critical |
Auto resolved when enough storage is available on the Phoenix Backup Store. |
Phoenix Backup Store has reached 80% capacity |
The storage capacity on the Phoenix Backup Store is low. If the storage is not enough on the Phoenix Backup Store to store data, RMAN backups can fail. |
Warning |
Auto resolved when enough storage is available on the Phoenix Backup Store. |
Billing alerts
Alerts | Created when | Severity | Resolved when |
Credits: When the Send Alerts Only option is selected in the Manage Credit Limits dialog | |||
|
Critical |
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|
Warning |
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Credits: When the Disable Backups option is selected in the Manage Credit Limits dialog | |||
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Critical |
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|
Warning |
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Backups are now enabled | Backups are now enabled for organizations. | Information | Automatically after 7 days. |
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