Skip to main content
Druva Documentation

About Alerts

This topic provides an overview of alerts. It also includes information about the severity of the alerts and type of alerts.

Overview of alerts

Alerts are the notifications that Phoenix generates to provide pertinent information about an event or an exception situation. For example, if the cloud storage utilization crosses the 80% limit, Phoenix creates an alert. Phoenix creates an alert for specific events, or for every occurrence of an exception. The alerts appear under the Alerts tab on the Alerts.png (Alerts) page.

An alert stays active until it is resolved and appears in the Alerts list. After fixing the event or exception that caused the alert, Phoenix treats the associated alert as resolved, and the alert no longer appears on the menu bar of the Dashboard or the Alerts list. A record of active alerts, as well as resolved alerts, appears in the Alerts History report. For more information, see Reports

By default, all Phoenix administrators, such as cloud administrators, organization administrators, group administrators, custom administrators, and data protection officers are subscribed to alerts. However, they can unsubscribe themselves to the alerts using the My Subscriptions tab on the Alerts page. Additionally, the cloud administrators and their custom administrators, organization administrators and their custom administrators, and data protection officers can manage alert subscriptions for the non-administrators. Based on the subscriptions, non-administrators receive email notifications in the event of job failures, reports, and so on.

Severity of alerts

The alerts that Phoenix generates can assume either of these levels of severity: Critical, Warning, or Information. The severity of the alerts usually indicates the priority for a resolution of the underlying event or exception.  The following table provides details about the severity of the alerts:

Severity of alert Description
Critical Indicates a state that requires immediate resolution. 
Warning Indicates a state that requires resolution as soon as possible. However, the priority of alert resolution is lower than that of the critical alert.  
Info Indicates that the event may not require administrator-assisted resolution. Alerts of this severity are only informative. 

Types of alerts

The following table lists the alerts that Phoenix generates. 

Alert Alert type Created when Severity Resolved when

Proxy deployment failed

Jobs Backup proxy deployment fails. Warning The related error is fixed.

Backup failed

Jobs

The backup job fails.

Warning

Not resolved.

Note: This alert is valid for 7 days.

Backup window expired

Jobs

Phoenix does not back up the entire data set within the specified duration and does not create a restore point. 

Warning

Not resolved. 

Note: This alert is valid for 7 days.

Backup success with errors

Jobs

The backup is successful but with errors.

Info

Not resolved.

Note: This alert is valid for 7 days.

Restore failed

Jobs

The restore fails.

Critical

Not resolved.

Note: This alert is valid for 7 days.

DR restore failed

Jobs

The triggered disaster recovery job fails.

Warning

Not resolved.

Note: This alert is valid for 7 days.

Failover job failed Jobs The failover job fails for a DR plan. Critical Auto-resolved in seven days.

Failover job completed successfully

Jobs

The failover job for a DR plan completes successfully.

Info

Auto-resolved in seven days.

Failover job successful with error Jobs The failover job for a DR plan completes successfully with error. Warning Auto-resolved in seven days.
Failback job completed successfully Jobs The failback job for a virtual machine completes successfully. Info Auto-resolved in seven days.
Failback job completed successfully with error Jobs The failback job for a virtual machine completes successfully with an error. Warning Auto-resolved in seven days.
Failback job failed Jobs The failback job for a virtual machine failed. Critical Auto-resolved in seven days.
Change in source network detected for the VM Configuration The target VPC and subnet needs to be changed due to new network mappings detected for the virtual machine. Warning Auto-resolved in seven days.

Failover operation failed

Jobs

The failover job fails for a DR plan.

Critical

Auto-resolved in seven days.

Failover time window expired Jobs The failover job fails for a DR plan. Critical Auto-resolved in seven days.

Folder(s) misconfigured for backup

Jobs

The backup job is triggered and the folder specified during the backup is missing.

Note: This alert will be generated for Phoenix clients 4.6.5 and later. For earlier Phoenix client versions, emails will be sent only to the respective administrators and non-administrator; however, alert will not be created.

Warning

Auto-resolved in seven days. 

Conditional content (Pro member)
License about to expire License The license is about to expire in 30 days. Warning Auto-resolved when the license is renewed
License expired License The license has expired. Critical Auto-resolved when the license is renewed

Pre-script execution failed

Jobs

The pre-backup script execution fails.

Info

Auto-resolved in 7 days.

Post-script execution failed

Jobs

The post-backup script execution fails.

Info

Auto-resolved in 7 days.

Upload logs success

Jobs

The user clicks Request Job Logs on the Job Details page and Phoenix successfully uploads logs to the server.

Info

Not resolved.

Note: This alert is valid for 7 days.

Upload logs failure

Jobs

The user clicks Request Job Logs on the Job Details page and the logs fail to get upload on the server.

Info

Not resolved.

Note: This alert is valid for 7 days.

  • Credit usage of Organization reached 110% of its limit
  • Credit usage of Organization reached 100% of its limit

Billing

  • An organization consumes an additional 10% credits beyond the configured credit limit.
  • An organization consumes all configured credits.

 

Critical

Resolved when the credit usage is decreased below 80% of the consumption limit.

  • Credit usage of Organization reached 90% of its limit
  • Credit usage of Organization reached 80% of its limit

Billing

  • An organization consumes 90% of the configured credit limit.
  • An organization consumes 80% of the configured credit limit.

Warning

Resolved when the credit usage is decreased below 80% of the consumption limit.

Configuration rule invalid

Configuration

  • The selected vCenter object is invalid (the vCenter folder in the rule is renamed, moved, or deleted.)
  • Phoenix removes the server group in the rule.
  • Phoenix deletes the backup proxy pool in the rule. 

Warning

Resolved when,

  • A valid vCenter object replaces an invalid vCenter object.
  • Phoenix assigns a valid server group.
  • Phoenix assigns a valid backup proxy pool.
Conflicting virtual machines Configuration When a virtual machine is part of more than one auto configuration rule, the virtual machine is not configured. Warning Admin has to manually resolve the conflict and apply the rule. For more information, see Conflicting VM scenarios.
Auto discovery cron job failed Configuration Phoenix cannot auto-discover  SQL instances or availability group on the server due to the failure of the cron job. Warning Resolved when the auto-discovery succeeds on the node.
Different client versions for AG Nodes Configuration Phoenix discovers the different client versions of the nodes hosting the availability group. Warning Resolved when the client version of the nodes hosting the availability group is upgraded to the same version.
All backup proxies in the backup proxy pool do not support application-aware processing Configuration Phoenix requires all backup proxies in a backup proxy pool to support application-aware processing. Warning Phoenix backs up the virtual machines without running application-aware backups. This alert is resolved when all the backup proxies are upgraded to the latest version.

CloudCache storage space low

CloudCache

The CloudCache utilization exceeds 80% but is less than 100%.

Warning

CloudCache storage utilization falls below 80%.

CloudCache Storage Space Full

CloudCache

The CloudCache utilization exceeds 100%.

Critical

CloudCache storage utilization falls below 100%.

CloudCache not reachable for server

CloudCache

A server cannot connect to CloudCache during backup or restore job. 

Warning

When the server connects to CloudCache in the subsequent backup or restore job.

CloudCache not reachable for cloud

CloudCache

The Phoenix Cloud cannot connect to the CloudCache during the synchronization schedule. 

Warning

When the Phoenix Cloud connects to the CloudCache in the current or the next synchronization schedule.

CloudCache decommission started

CloudCache

The user clicks Decommission Cache for the respective Phoenix CloudCache.

Info

When the Decommission CloudCache activity completes for the respective Phoenix CloudCache.

CloudCache decommission completed

CloudCache

The decommission CloudCache activity for the respective Phoenix CloudCache is completed.

Info

Not resolved.

Note: This alert is valid for 7 days.

CloudCache volume: <volume> is not mounted

CloudCache

The CloudCache volume is not mounted properly.

Critical

When the CloudCache can successfully read or write data to the volume during the backup, restore, or the synchronization schedule.

CloudCache unable to read/write on Volume

CloudCache

The CloudCache cannot read or write data to the volume during the backup, restore, or the synchronization schedule.

Warning

When the CloudCache can successfully read or write data to the volume during the backup, restore, or the synchronization schedule.

CloudCache having low data upload rate to cloud

CloudCache

The data upload rate from the CloudCache to the Phoenix Cloud is significantly low.

Warning

When the data upload rate is sufficient enough to upload the unsynchronized data to the Phoenix Cloud.

Note: If you modify the synchronization schedule, this alert is not generated for the next 7 days.

Upgrade to version<x.x::revision number> failed

Upgrade

The upgrade fails.

Warning

Not resolved.

Note: This alert is valid for 7 days.

Backup mount is disabled Jobs A backup job fails for a disabled backup mount. A backup mount is disabled if the Phoenix Backup Store is unable to upload snapshots to the Phoenix Cloud for a while. Critical The backup mount is enabled
Phoenix Backup Store has reached 90% capacity Oracle The storage capacity on the Phoenix Backup Store is critically low. If the storage is not enough on the Phoenix Backup Store to store data, RMAN backups can fail. Critical Auto resolved when enough storage is available on the Phoenix Backup Store. 
Phoenix Backup Store has reached 80% capacity Oracle The storage capacity on the Phoenix Backup Store is low. If the storage is not enough on the Phoenix Backup Store to store data, RMAN backups can fail. Warning Auto resolved when enough storage is available on the Phoenix Backup Store. 
Seeding device has reached 80% capacity Seeding The 80% storage capacity of the seeding device is consumed. Warning Phoenix generates an 80% storage consumption alert or triggers a request to ship the device to AWS.
Seeding device has reached 100% capacity Seeding The 100% storage capacity of the seeding device is consumed. Warning Phoenix triggers a request to ship the device to AWS.

Note: The Jobs alerts will  be automatically removed from the Alerts list after 7 days.