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Druva Documentation

About Alerts

This topic provides an overview of alerts. It also includes information about the severity of the alerts and type of the alerts.

Overview of alerts

Alerts are the notifications that Phoenix generates to provide pertinent information about an event or an exception situation. For example, if the cloud storage utilization crosses the 80% limit, Phoenix creates an alert. Phoenix creates an alert for specific events, or for every occurrence of an exception. The alerts appear under the Alerts tab on the Alerts page.

An alert stays active until it is resolved and appears in the Alerts list. After fixing the event or exception that caused the alert, Phoenix treats the associated alert as resolved, and the alert no longer appears on the menu bar of the Dashboard or the Alerts list. A record of active alerts, as well as resolved alerts, appears in the Alerts History report. For more information, see Reports

By default, all Phoenix administrators, such as cloud administrators, organization administrators, and group administrators, are subscribed to alerts. However, they can unsubscribe themselves to the alerts using the My Subscriptions tab on the Alerts page. Additionally, the cloud and organization administrators can manage alert subscriptions for the non-administrators. Based on the subscriptions, non-administrators receive email notifications in the event of job failures, reports, and so on.

Severity of alerts

The alerts that Phoenix generates can assume either of these levels of severity: Critical, Warning, or Information. The severity of the alerts usually indicates the priority for a resolution of the underlying event or exception.  The following table provides details about the severity of the alerts:

Severity of alert Description
Critical Indicates a state that requires immediate resolution. 
Warning Indicates a state that requires resolution as soon as possible. However, the priority of alert resolution is lower than that of the critical alert.  
Information Indicates that the event may not require administrator-assisted resolution. Alerts of this severity are only informative. 

Types of alerts

The following table lists the alerts that Phoenix generates. 

Alert Alert type Created when Severity Resolved when

License Expired (Expiry date:month dd yyyy)

License

The Phoenix license expires.

Critical

You renew the Phoenix license.

Note: For assistance with license renewal, contact Druva Support

License About to Expire (Expiry date:month dd yyyy)

License

The Phoenix license is scheduled to expire after 30 days.

Warning

You renew the Phoenix license.

Note: For assistance with license renewal, contact Druva Support.

Backup failed

Jobs

The backup job fails.

Warning

Not resolved.

Note: This alert is valid for 7 days.

Backup window expired

Jobs

Phoenix does not back up the entire data set within the specified duration and does not create a restore point. 

Warning

Not resolved. 

Note: This alert is valid for 7 days.

Backup success with errors

Jobs

The backup is successful but with errors.

Information

Not resolved.

Note: This alert is valid for 7 days.

Restore failed

Jobs

The restore fails.

Critical

Not resolved.

Note: This alert is valid for 7 days.

DR failed

Jobs

The triggered disaster recovery job fails.

Warning

Not resolved.

Note: This alert is valid for 7 days.

Defreeze starts for snapshot

Jobs

The user clicks Defreeze for a cold snapshot on the Restore Data page.

Note: This alert is sent only to the administrator who has triggered the defreeze and to the subscribed non-administrator(s).

Information

Resolved when defreeze activity completes.

Defreeze done for snapshot

Jobs

Phoenix completes the defreeze activity for a cold snapshot.

Note: This alert is sent only to the administrator who has triggered the defreeze and to the subscribed non-administrator(s).

Information

Auto-resolved in 3 days, that is, the number of days the snapshot remains thawed.

Folder(s) misconfigured for backup

Jobs

The backup job is triggered and the folder specified during the backup is missing.

Note: This alert will be generated for Phoenix clients 4.6.5 and later. For earlier Phoenix client versions, emails will be sent only to the respective administrators and non-administrator; however, alert will not be created.

Warning

Resolved when the next backup job is triggered.

Pre-script execution failed

Jobs

The pre-backup script execution fails.

Information

Auto-resolved in 7 days.

Post-script execution failed

Jobs

The post-backup script execution fails.

Information

Auto-resolved in 7 days.

Upload logs success

Jobs

The user clicks Request Job Logs on the Job Details page and Phoenix successfully uploads logs to the server.

Information

Not resolved.

Note: This alert is valid for 7 days.

Upload logs failure

Jobs

The user clicks Request Job Logs on the Job Details page and the logs fail to get upload on the server.

Information

Not resolved.

Note: This alert is valid for 7 days.

Configuration rule invalid

Configuration

  • When the selected vCenter object is invalid (the vCenter folder in the rule is renamed, moved, or deleted.)
  • Phoenix removes the server group in the rule.
  • Phoenix deletes the backup proxy pool in the rule. 

Warning

Resolved when,

  • A valid vCenter object replaces an invalid vCenter object.
  • Phoenix assigns a valid server group.
  • Phoenix assigns a valid backup proxy pool.

CloudCache storage space low

CloudCache

The CloudCache utilization exceeds 80% but is less than 100%.

Warning

CloudCache storage utilization falls below 80%.

CloudCache Storage Space Full

CloudCache

The CloudCache utilization exceeds 100%.

Critical

CloudCache storage utilization falls below 100%.

CloudCache not reachable for server

CloudCache

If a server cannot connect to CloudCache during backup or restore job. 

Warning

When the server connects to CloudCache in the subsequent backup or restore job.

CloudCache decommission started

CloudCache

The user clicks Decommission Cache for the respective Phoenix CloudCache.

Information

When the Decommission CloudCache activity completes for the respective Phoenix CloudCache.

CloudCache decommission completed

CloudCache

The decommission CloudCache activity for the respective Phoenix CloudCache is completed.

Information

Not resolved.

Note: This alert is valid for 7 days.

Upgrade to version<x.x::revision number> failed

Upgrade

If the upgrade fails.

Warning

Not resolved.

Note: This alert is valid for 7 days.

Note: The Jobs alerts will  be automatically removed from the Alerts list after 7 days.