About Alerts

Last updated
Save as PDF
Share
1. Share
2. Share
3. Tweet

This topic provides an overview of alerts. It also includes information about the severity of the alerts and type of the alerts.

Overview of alerts

Alerts are the notifications that Phoenix generates to provide pertinent information about an event or an exception situation. For example, if the cloud storage utilization crosses the 80% limit, Phoenix creates an alert. Phoenix creates an alert for specific events, or for every occurrence of an exception. The alerts appear under the Alerts tab on the Alerts page.

An alert stays active until it is resolved and appears in the Alerts list. After fixing the event or exception that caused the alert, Phoenix treats the associated alert as resolved, and the alert no longer appears on the menu bar of the Dashboard or the Alerts list. A record of active alerts, as well as resolved alerts, appears in the Alerts History report. For more information, see Reports.

By default, all Phoenix administrators, such as cloud administrators, organization administrators, and group administrators, are subscribed to alerts. However, they can unsubscribe themselves to the alerts using the My Subscriptions tab on the Alerts page. Additionally, the cloud and organization administrators can manage alert subscriptions for the non-administrators. Based on the subscriptions, non-administrators receive email notifications in the event of job failures, reports, and so on.

Severity of alerts

The alerts that Phoenix generates can assume either of these levels of severity: Critical, Warning, or Information. The severity of the alerts usually indicates the priority for a resolution of the underlying event or exception. The following table provides details about the severity of the alerts:

Severity of alert	Description
Critical	Indicates a state that requires immediate resolution.
Warning	Indicates a state that requires resolution as soon as possible. However, the priority of alert resolution is lower than that of the critical alert.
Information	Indicates that the event may not require administrator-assisted resolution. Alerts of this severity are only informative.

Types of alerts

The following table lists the alerts that Phoenix generates.

Alert	Alert type	Created when	Severity	Resolved when
Backup failed	Jobs	The backup job fails.	Warning	Not resolved. Note: This alert is valid for 7 days.
Backup window expired	Jobs	Phoenix does not back up the entire data set within the specified duration and does not create a restore point.	Warning	Not resolved. Note: This alert is valid for 7 days.
Backup success with errors	Jobs	The backup is successful but with errors.	Information	Not resolved. Note: This alert is valid for 7 days.
Restore failed	Jobs	The restore fails.	Critical	Not resolved. Note: This alert is valid for 7 days.
DR failed	Jobs	The triggered disaster recovery job fails.	Warning	Not resolved. Note: This alert is valid for 7 days.
Defreeze starts for snapshot	Jobs	The user clicks Defreeze for a cold snapshot on the Restore Data page. Note: This alert is sent only to the administrator who has triggered the defreeze and to the subscribed non-administrator(s).	Information	Resolved when defreeze activity completes.
Defreeze done for snapshot	Jobs	Phoenix completes the defreeze activity for a cold snapshot. Note: This alert is sent only to the administrator who has triggered the defreeze and to the subscribed non-administrator(s).	Information	Auto-resolved in 3 days, that is, the number of days the snapshot remains thawed.
Folder(s) misconfigured for backup	Jobs	The backup job is triggered and the folder specified during the backup is missing. Note: This alert will be generated for Phoenix clients 4.6.5 and later. For earlier Phoenix client versions, emails will be sent only to the respective administrators and non-administrator; however, alert will not be created.	Warning	Resolved when the next backup job is triggered.
Pre-script execution failed	Jobs	The pre-backup script execution fails.	Information	Auto-resolved in 7 days.
Post-script execution failed	Jobs	The post-backup script execution fails.	Information	Auto-resolved in 7 days.
Upload logs success	Jobs	The user clicks Request Job Logs on the Job Details page and Phoenix successfully uploads logs to the server.	Information	Not resolved. Note: This alert is valid for 7 days.
Upload logs failure	Jobs	The user clicks Request Job Logs on the Job Details page and the logs fail to get upload on the server.	Information	Not resolved. Note: This alert is valid for 7 days.
Configuration rule invalid	Configuration	The selected vCenter object is invalid (the vCenter folder in the rule is renamed, moved, or deleted.) Phoenix removes the server group in the rule. Phoenix deletes the backup proxy pool in the rule.	Warning	Resolved when, A valid vCenter object replaces an invalid vCenter object. Phoenix assigns a valid server group. Phoenix assigns a valid backup proxy pool.
Auto discovery cron job failed	Configuration	Phoenix cannot auto-discover SQL instances or availability group on the server due to the failure of the cron job.	Warning	Resolved when the auto-discovery succeeds on the node.
Different client versions for AG Nodes	Configuration	Phoenix discovers the different client versions of the nodes hosting the availability group.	Warning	Resolved when the client version of the nodes hosting the availability group is upgraded to the same version.
CloudCache storage space low	CloudCache	The CloudCache utilization exceeds 80% but is less than 100%.	Warning	CloudCache storage utilization falls below 80%.
CloudCache Storage Space Full	CloudCache	The CloudCache utilization exceeds 100%.	Critical	CloudCache storage utilization falls below 100%.
CloudCache not reachable for server	CloudCache	A server cannot connect to CloudCache during backup or restore job.	Warning	When the server connects to CloudCache in the subsequent backup or restore job.
CloudCache decommission started	CloudCache	The user clicks Decommission Cache for the respective Phoenix CloudCache.	Information	When the Decommission CloudCache activity completes for the respective Phoenix CloudCache.
CloudCache decommission completed	CloudCache	The decommission CloudCache activity for the respective Phoenix CloudCache is completed.	Information	Not resolved. Note: This alert is valid for 7 days.
Upgrade to version<x.x::revision number> failed	Upgrade	The upgrade fails.	Warning	Not resolved. Note: This alert is valid for 7 days.

Note: The Jobs alerts will be automatically removed from the Alerts list after 7 days.

SUPPORT community

support Resources

More links

Support Contacts