VSS errors
This topic lists the VSS errors that you may encounter while working with Druva.
VSS1
Error Message: VSS writers are not in correct state. OR
VSS writers are not in correct state.:[VSS writer has reported failure : [state = <text>, result_code = <text>], writer details are = [writer class id : <text>, writer name : <text>]]
Error Description: The error can occur because of one of the following reasons:
- The source server is out of memory or other system resources.
- An unexpected error.
For more information, see Event and Error Handling listed under VSS. - The writer is not operating properly.
- Ensure that VSS service is running.
For more information, see the error log. - The specified writer does not exist.
VSS2
Error Message: VSS recovery point operation 'DoRecovery pointSet' failed/timed out.
Error Description: The error can occur because of one of the following reasons:
- The disk size not enough for the recovery point.
- The system is unable to flush input/output writes.
Error Solution: To resolve this error, try the operation again.
VSS3
Error Message: Required VSS writer not found.:[SQL VSS Writer is not present in application server.]
Error Description: The error can occur if a particular VSS writer is not available on the application server.
Error Solution: To resolve this error:
- On the command prompt, type "vssadmin List Writers".
- Check if the required writer is present on the application server.
VSS4
Error Message: Logical path not found in VSS component map.
Error Description: The error can occur if the logical path is not present in the VSS writer's component map.
Error Solution: To resolve this error, restart the Volume Shadow Copy service.
VSS5
Error Message: Component not found in VSS component map.
Error Description: The error can occur if the component is not found in logical path present on VSS writers component map.
Error Solution: To resolve this error, restart the Volume Shadow Copy service.
VSS6
Error Message: VSS operation 'BackupComplete' failed/timedout.
Error Solution: To resolve this error, retry the operation.
VSS7
Error Message: VSS recovery point IO error occurred.
Error Description: This error can occur if:
- VSS is unable to run, it may occur if another VSS instance is already running or might be due to some other IO error.
- The previous VSS Recovery point has not completed properly and is still running.
Error Solution: To resolve the error:
- Stop and restart the Volume Shadow Copy service.
- If the issue still persists, reboot the machine.
VSS8
Error Message: VSS service is not running.
Error Solution: To resolve this error:
- Check the VSS services. If the VSS service is not running, manually start the service and switch it to automatic mode.
- If VSS service is disabled, then switch it to automatic mode.
VSS9
Error Message: Required VSS writer is not in running state.:[SQL Writer is not running]
Error Solution: To resolve this error:
- Check the VSS services. If the VSS service is not running, manually start the service and switch it to automatic mode.
- If VSS service is disabled, then switch it to automatic mode.
VSS10
Error Message: VSS writer count mismatch, if the current writer count does not match the required writer count. :["Required writers count for VSS operation is not correct, current writer count = <m>, required writer count = <n>" ]
Error Description: This error can occur if, the required writers are not present in the application server.
Error Solution: To resolve this error, do the following:
- On the command prompt, type vssadmin List Writers, to know if the VSS SQL writer is in running and stable state.
- The SQL writer on the window services must be running and enabled. It must be also set to automatic.
VSS11
Error Message: VSS operation 'PrepareForBackup' failed/timedout.
Error Description: This error can occur if VSS internal call fails.
Error Solution: To resolve this error, try the operation again.
VSS12
Error Message: The specified volume has already reached its maximum number of shadow copies.
Error Description: This error can occur if, t he limit of VSS shadow copies is exceeded.The limit of VSS shadow copies per volume is 64.
Error Solution: To resolve this error, do the following:
- On the command prompt, type vssadmin List Shadows,to check the available shadow copies.
- Delete some copies.
VSS13
Error Message: VSS pre Restore operation failed.
Error Solution: To resolve the error, restart the Volume Shadow Copy service and retry the restore again.
VSS14
Error Message: VSS post Restore operation failed.
Error Solution: To resolve the error, restart the Volume Shadow Copy service and retry the restore again.
VSS65535
Error Message: Volume Shadow Copy(VSS) Internal Error !! OR
Druva Internal Error
Error Solution: Contact Druva support.