Skip to main content

 

Druva Documentation

Administration FAQs

► How many administrators do you recommend for my setup?
Phoenix supports a flexible server administrator model, with the concept of a delegated administrator model if needed. The delegated administrators (known as group administrators) have access to only specific groups of servers. The server administrators (known as cloud administrators) have unrestricted access to managing the entire setup. A Phoenix deployment supports as many administrators as needed, but we recommend that each environment have at least 2 cloud administrators at all times. 

Druva does not have access to your data. That is why multiple cloud administrator accounts function as a fallback mechanism in scenarios where credentials of the primary cloud administrator account are lost. If you lose the primary account credentials, there would be no way to recover your data from the system. That is why we recommend that you have at least 2 cloud administrators at all times. 
► What factors does the number of administrators depend on?
The number of administrators depends on factors such as:
  • The number of servers that you want to back up
  • The geographical location of these servers
  • The type of data that is backed up
  • The size of backup data

If you require assistance with determining how many administrators you need, contact Druva Support(support@druva.com)

► What is the difference between a group and a cloud administrator?
Cloud administrators can perform all activities such as configuring, managing, and monitoring Phoenix. Cloud administrators can create other cloud and group administrators. Group administrators have restricted access to the server groups with which they are associated. They have necessary permissions for server group-related activities such as editing server groups, detaching and attaching backup policies, and managing servers belonging to their server groups. To know more, see About Phoenix administrators.
► Why should I consider creating group administrators?
You can consider creating group administrators if you want the management of your servers at group-level. Group administrators have restricted access to the server groups with which they are associated. They have necessary permissions for group-related activities such as updating server groups, detaching and attaching backup policies, and managing servers belonging to their server groups. A single group administrator can be assigned to manage multiple server groups. Similarly, a single server group can be managed by more than one group administrator.
  • Was this article helpful?