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Druva Documentation

Nutanix AHV Errors

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Enterprise Workloads Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

Overview

This topic lists the Nutanix AHV specific errors that you may encounter during Nutanix configuration.

AHV2

Error Message: Data Services IP is not configured for the Prism <Prism IP address>.

Error Description: The data services IP address is required to give Druva access to the Nutanix cluster storage. This error occurs when no iSCSI data services IP address is assigned to the Prism whose IP is mentioned in the error message.

Error Solution:   To resolve this error, assign an iSCSI data services IP to your Prism. For more information, see Configure Data Services IP.

AHV3

Error Message: Failed to find the recovery point for the disk.

Error Description: You may run into this if the recovery point creation for some disks is failed.

Error Solution: Retry the job and if the issue persists, contact Support.

 AHV4

Error Message: Failed to get cluster(s). 

Error Description: You may run into this error when the cluster with the specified UUID does not exist.

Error Solution: If this was a restore job failure, restore the VM to another cluster. If the issue persists, contact Support.

 AHV6

Error Message: Failed to get storage container. 

Error Description: You may run into this error when the storage container with the specified UUID does not exist.

Error Solution: If this was a restore job failure, restore the VM to another storage container. If the error persists, contact Support.

 AHV10

Error Message: Task Failed.

Error Description: You may run into this error when tasks like virtual machine creation, volume group creation, and so on fail due to insufficient resources (For example, disk space) or an internal API error.

Error Solution: Contact Support.

AHV11

Error Message: Failed to get task. 

Error Description: You may run into this error when a task with the specified UUID does not exist. It can happen because of a drop in the network connection or an internal API error. 

Error Solution: Retry the job and if the issue persists, contact Support.

AHV12

Error Message: Failed to create volume group. 

Error Description: You may run into this error when the volume group creation fails due to insufficient privileges or an internal API error. 

Error Solution: Retry the job. If this was a restore job failure, restore the VM to a different storage container. If the issue persists, contact Support.

 AHV17

Error Message: Failed to create virtual machine.

Error Description: You may run into this error when the virtual machine creation fails due to insufficient resources (For example, disk space) or admin privileges or an internal API error.

Error Solution: Ensure that admin privileges are assigned, determine the resources are adequate, and then rerun the restore. If the issue persists, contact Support.

AHV18

Error Message: Failed to update virtual machine. 

Error Description: You may run into this error during the original restore when the virtual machine updation fails if the account used, lacks administrator privileges or has an internal API error.

Error Solution: Ensure that the account has admin privileges and then retry the restore. If the issue persists, contact Support.

AHV19

Error Message: Failed to list virtual machines. 

Error Description: You may run into this error when the Virtual Machine List API fails to fetch the list of virtual machines. It can happen because of a drop in the network connection or an internal API error.

Error Solution: Retry the job and if the issue persists, contact Support.

AHV20

Error Message: Failed to get virtual machine.

Error Description: You may run into this error when the virtual machine with the specified UUID does not exist.

Error Solution: Since the virtual machine is deleted from the prism, subsequent backups of this virtual machine are disabled. Refresh the virtual machine list from the All Virtual Machine page and configure another virtual machine for backup. If the issue persists, contact Support.

AHV21

Error Message: Failed to change power state of virtual machine. 

Error Description: You may run into this error when the virtual machine with the specified UUID does not exist, or its power state can not be changed, or an internal API error.

Error Solution: Retry the job and if the issue persists, contact Support.

AHV22

Error Message: Failed to attach disks to virtual machine. 

Error Description: You may run into this error when Druva cannot attach the disks to the virtual machine. This can happen due to incorrect disk space or an internal API error.

Error Solution: Contact Support.

AHV23

Error Message: Failed to detach disks from virtual machine. 

Error Description: You may run into this error during the original restore when Druva cannot detach the disks from the virtual machine. This can happen due to incorrect disk space or an internal API error.

Error Solution: Contact Support.

AHV24

Error Message: Failed to get list of changed regions.

Error Description: The current(recovery point_file) recovery point of the VM is compared with an earlier recovery point(reference_recovery point_file) to perform an incremental backup. This error may occur if the file or files specified by the recovery point_file_path or the reference_recovery point_file_path does not exist. It may also be due to some internal API error.

Error Solution: Retry the job and if the issue persists, contact Support.

AHV25

Error Message: Failed to create Idempotent ID.  

Error Description: An idempotence_identifier is an idempotent UUID based on a user-provided identifier and other inputs. Druva uses these UUIDs to identify recovery points created by it uniquely. You may run into this error when the create API for Idempotent ID fails. 

Error Solution: Retry the job and if the issue persists, contact Support.

AHV30

Error Message: Failed to create recovery point.

Error Description: Druva creates virtual machine recovery points during backup and restore. You may run into this error if the virtual machine recovery point cannot be taken for some reason. 

Error Solution: Retry the job and if the issue persists, contact Support.

 AHV33

Error Message: Failed to get recovery point. 

Error Description: You may run into this error when a recovery point with the specified UUID does not exist. It can happen because of a drop in the network connection or an internal API error. 

Error Solution: Retry the job and if the issue persists, contact Support.

AHV34

Error Message: Failed to connect to Prism. 

Error Description: This error may occur due to network connection problems to the Prism.

Error Solution:  Contact Support.

AHV48

Error Message: Nutanix AHV API service is unavailable.

Error Description: You may run into this error when Nutanix service is unavailable.

Error Solution: Perform the following:

  1. Retry the job.
  2. Check if the cluster credentials have administrator-level privileges. AHV requires administrator-level access to perform backup and restore. Click Update Credentials on the Prism page to update the credentials.
  3. If the issue persists, contact Support. 

AHV49

Error Message: Backup proxy does not support FLR. Deploy a new proxy or contact Support.

Error Description: No proxies of version 6.3.0-227659 or later are present in the Backup proxy pool.

Error Solution: Deploy a new proxy or contact Support.

 

AHV50

Error Message: Hybrid Workloads agent does not support FLR. Deploy a new Backup proxy or contact Support.

Error Description: There are no proxies in the pool with Hybrid Workloads agent version  <version> or later.

AHV51

Error Message: Unfortunately, Nutanix APIs are not responding appropriately. 

Error Solution:  If only this VM is failing, contact support. If all VMs are failing, re-enter your credentials.

AHV52

Error Message: Further access is denied due to insufficient user permissions.

AHV100

Error Message: Failed to discover iSCSI targets.

Error Description: This error may occur when Druva fails to discover the iSCSI targets during backup or restore. 

Error Solution: Check if the Data Service IP is configured and reachable from the backup proxy. See AHV2 for more details. If the issue persists, contact Support.

AHV101

Error Message: Failed to login into iSCSI targets.

Error Description: This can happen when Druva cannot sign in to iSCSI targets during backup or restore.

Error Solution: Review the logs and contact Support.

AHV102

Error Message: Failed to logout from iSCSI targets.

Error Description: This can happen when Druva cannot sign out from iSCSI targets during backup or restore. Although it will not affect the current backup or restore job, further jobs may fail.

Error Solution: To resolve this error: 

  1. Logout from iSCSI targets manually using the following:
    1. Make sure no other jobs are running on this proxy
    2. Stop Hybrid Workloads service
    3. Enter command iscsiadm --mode node --logoutall=all
    4. Start Hybrid Workloads service
  2. If the issue persists, contact Support.

AHV103

Error Message: No iSCSI targets found.

Error Description: This error may occur when Druva fails to discover the iSCSI targets during backup/restore. 

Error Solution: Check if the Data Service IP is configured and reachable from the backup proxy. See AHV2 for more details. If the issue persists, contact Support.

AHV104

Error Message: iSCSI device path not created. 

Error Description: This can happen when Druva cannot create iSCSI device paths during backup or restore. 

Error Solution: To resolve this error: 

  1. Logout from the iSCSI targets manually using the following:
    1. Make sure no other jobs are running on this proxy
    2. Stop Hybrid Workloads service
    3. Enter command iscsiadm --mode node --logoutall=all
    4. Start Hybrid Workloads service
  2. If the issue persists, contact Support.

AHV200

Error Message: Internal Application Error.

Error Description: There is an error in the internal application itself. 

Error Solution: Contact Support and provide the logs.

AHV201

Error Message: No disks found in virtual machine.

Error Description: Internal Application Error

Error Solution: Configure the VM(s) with at least one disk attached.

AHV202

Error Message: Recovery point creation timed out.

Error Description:  Recovery point is not created within the specified time limit during an AHV backup.

Error Solution: Retry the job and if the issue persists, contact Support.

AHV203

Error Message: Logs are removed as per the retention policy.

Error Description: Logs are deleted based on the log retention count in the configuration file.

Error Solution: Depending on the logs to be retained, you can increase the log retention count in the configuration file. Contact support.

FLR21  

Error Message: Invalid Browse Cookie.

Error Description: If there is no activity on the browse window for 30 minutes, the browse session is terminated.

Error Solution: Close the browse window and try again.

FLR22  

Error Message: The browse session has expired. Refresh the browser window and try again.

Error Description: If there is no activity on the browse window for 30 minutes, the browse session is terminated.

Error Solution: Close the browse window and try again.

FLR4124  

Error Message: Fuse mount point not ready.

Error Description: Hybrid Workloads agent fails to start mounting of volumes within a given time.

Error Solution: Close the browse window and try again.