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Druva Documentation

VMware errors

This topic lists the VMware-specific errors that you may encounter during VMware configuration. 

VMWARE1

Error MessageVirtual machine not found. [Failed to find VM with UUID: %s"%(inst_uuid)]

Error Description:   The error can occur because of one of the following reasons:

  • VM is configured with backup proxy and
    • VM is deleted from VCenter/ESX host.
    • VM is in an invalid state.
    • VM is in an orphan state.

Note: If you delete a configured VM from the ESXi host or vCenter, it will still be listed under configured VM list until you explicitly delete it from Phoenix. For more information, see Delete a virtual machine configured for backup

Error Solution:   To resolve this error:

  • Restore to original:  Try to restore to an alternate location.

VMWARE2

Error Message:   Unable to connect to the VCenter\ ESX host. [Unable to connect to the VCenter\ ESX host [ip address].]

                                        OR

                                     Unable to connect to the VCenter\ ESX host.[Host not found for IP address: <ip_address>]

Error Description:  The error can occur:

  • If the backup proxy is unable to connect ESX host/ Vcenter.

Error Solution:   To resolve this error:

  • Check network settings of ESX Host/Vcenter.
  • The ESX host with ip/FQDN should be running.
  • Check if the Backup-proxy can ping ESX host/Vcenter.

VMWARE3

Error Message:   Missing credentials for vCenter server/ ESXi host.[Credential not found in credential file.]

                                       OR

                                       Missing credentials for vCenter server/ ESXi host.[Credential file does not contain data.]

Error Description:  The error can occur if:

  • Credential not found in the credential file: If for some reason ip address of ESX host / vCenter in store credential file is changed, i.e credential file contain invalid IP address of ESX host\ vCenter.
  • Credential file does not contain data:  If the internal store credential file is empty or deleted.

Error Solution:   To resolve the error:

VMWARE4

Error MessagePhoenix Internal Error

Error Solution:   Contact Druva Support

VMWARE5

Error Message:  All disks of the VM are Independent/Physical mode disks.

Error Description:  Phoenix does not support backup of VM which have all disk in Independent/Physical mode.

VMWARE6

Error Message:  Phoenix Internal Error

Error Solution:  Contact Druva Support

VMWARE7

Error MessageInsufficient User Permission.

Error Solution:  The error can occur if you do not have adequate privileges. For more information. see Required User permission.

VMWARE8

Error Message:  No disk found in VM for backup

Error Description:  The error can occur while backing up the VM that does not have vmdk files. 

VMWARE9

Error MessagePhoenix Internal Error

Error Solution:  Contact Druva Support

VMWARE10

Error Message: Failed to copy VM file.[Failed to upload <file_name> file on datastore: [ <datastore_name> ]. HTTPS Error Code:<http_error_code>]

                                    OR
                                    Failed to copy VM file.[Failed to copy <file_name> file from datstore: [ <datastore_name> ]. HTTPS Error Code: <hytp_error_code>]

Error Description: The error can occur if:

  • VM manifest file is not downloaded.
  • VM nvram file is not downloaded.
  • VM nvram file is not uploaded.

Error Solution:  To resolve the error:

  • Check HTTP accessibility from browser (e.g. http:/<vcenter/esx ip/fqdn>/folder/<vm_path>/<vm_nvram_file>)
  •  Check required user permission.                   
  •  Resolve HTTP error, if any.

VMWARE65535

Error MessagePhoenix Internal Error

Error Solution:  Contact Druva Support