Skip to main content
Druva Documentation

VMware errors

This topic lists the VMware-specific errors that you may encounter during VMware configuration. 

VMWARE1

Error MessageVirtual machine not found. [Failed to find VM with UUID: %s"%(inst_uuid)]

Error Description:   The error can occur because of one of the following reasons:

  • Virtual machine is configured with backup proxy and
    • Virtual machine is deleted from VCenter/ESX host.
    • Virtual machine is in an invalid state.
    • Virtual machine is in an orphan state.

Note: If you delete a configured virtual machine from the ESXi host or vCenter, it will still be listed under configured virtual machine list until you explicitly delete it from Phoenix. For more information, see Delete a virtual machine configured for backup

Error Solution:   To resolve this error, try to restore to an alternate location.

VMWARE2

Error Message:   Unable to connect to the VCenter\ ESX host. [Unable to connect to the VCenter\ ESX host [ip address].]

                                        OR

                                     Unable to connect to the VCenter\ ESX host.[Host not found for IP address: <ip_address>]

Error Description:  The error can occur:

  • If the backup proxy is unable to connect ESX host/ Vcenter.

Error Solution:   To resolve this error:

  • Check network settings of ESX Host/vCenter.
  • The ESX host with ip/FQDN should be running.
  • Check if the backup-proxy can ping ESX host/vCenter.
  • Check if the IP address/FQDN of the vCenter/ESX host has not changed. 

VMWARE3

Error Message:   Missing credentials for vCenter server/ ESXi host.[Credential not found in credential file.]

                                       OR

                                       Missing credentials for vCenter server/ ESXi host.[Credential file does not contain data.]

Error Description:  The error can occur if:

  • Credential not found in the credential file: If for some reason ip address of ESX host / vCenter in store credential file is changed, i.e credential file contain invalid IP address of ESX host\ vCenter.
  • Credential file does not contain data:  If the internal store credential file is empty or deleted.

Error Solution:   To resolve the error:

VMWARE4

Error MessageA VM selected for backup is in the orphan state.

Error Description: An orphan virtual machine exists in the vCenter Server database but it is no longer present on the ESX host. A virtual machine also gets orphaned if it exists on a different ESX host than the ESX host that the vCenter Server is looking for.

Error Solution:   Contact your VMware administrator to resolve this issue. 

VMWARE5

Error Message:  All disks of the VM are Independent/Physical mode disks.

Error Description:  VMware does not support snapshot operation on Independent or Physical compatibility mode disks. Phoenix cannot back up virtual machines which have all the disks in the Independent or Physical compatibility mode.

Error Solution: Ensure that all the disks attached to the affected VM are not Physical compatibility mode or Independent disks. 

VMWARE6

Error Message:  Phoenix Internal Error

Error Solution:  Contact Druva Support

VMWARE7

Error MessageInsufficient User Permission.

Error Description: The error can occur if the vCenter/ESXi host user whose credentials you enter at the time of configuring the backup proxy does not have the permissions required to backup/restore virtual machines. 

Error Solution:  To resolve this error, either:

VMWARE8

Error Message:  No disk found in VM for backup

                                    OR 

                                    No disk found in VM for backup. [All disks are excluded by user from exclude pattern(s)]

Error Description: The error can occur while backing up the virtual machine that does not have vmdk files or all the virtual disks are excluded from backup.

Error Solution: Check the disk exclusion rules or review the virtual machine properties. 

VMWARE9

Error MessagePhoenix Internal Error

Error Solution:  Contact Druva Support

VMWARE10

Error Message: Failed to copy VM file.[Failed to upload <file_name> file on datastore: [ <datastore_name> ]. HTTPS Error Code:<http_error_code>]

                                    OR
                                    Failed to copy VM file.[Failed to copy <file_name> file from datstore: [ <datastore_name> ]. HTTPS Error Code: <hytp_error_code>]

Error Description: The error can occur if:

  • Virtual machine manifest file is not downloaded.
  • Virtual machine nvram file is not downloaded.
  • Virtual machine nvram file is not uploaded.

Error Solution:  To resolve the error:

  • Check HTTP accessibility from browser (e.g. http:/<vcenter/esx ip/fqdn>/folder/<vm_path>/<vm_nvram_file>)
  •  Check required user permission.                   
  •  Resolve HTTP error, if any.

VMWARE11

Error Message:  Resource pool not found where vm should be created. [Resource pool with path path_to_resource not found.]

Error Description: This error can occur if you try to restore a virtual machine to a resource pool that does not exist. 

VMWARE12

Error Message: Unsupported ESXi version.[ESXi version version_number not supported by Phoenix VMware Agent.]

Error Description: This error can occur if you:

  • Try to backup a virtual machine from a hypervisor that Phoenix does not support, or
  • Try to restore a virtual machine to a hypervisor that Phoenix does not support

Error Solution: For more information, see  backup proxy compatibility

VMWARE13

Error Message:  VM Folder with folder path path_to_folder not found.

Error Description:  This error can occur if you try to restore a virtual machine to a vCenter folder that does not exist. 

Error Solution: Try to restore the virtual machine to a valid folder on the vCenter. 

VMWARE18

Error Message:  Supported backup proxy is not available in the backup proxy pool.

Error Description:  This error can occur if:

  • You try to backup a virtual machine with a virtual disk excluded from backup, and
  • All the backup proxies in the pool do not support the virtual disk exclusion feature

Error solution: The feature to exclude virtual disks from backup is available with the backup proxy released along with the July 16th, 2018 cloud push. To resolve this issue, upgrade the backup proxy to the latest version. 

VMWARE65535

Error MessagePhoenix Internal Error

Error solution: Contact Druva Support