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Druva Documentation

VMware VDDK Errors

This topic provides a list of the VMware VDDK errors that you may encounter while working with Phoenix. 

VMWARE_VDDK1

Error Message:   You do not have access rights to one or more than one vmdk files of the VM.

Error Description:  This error may occur:

  • If you do not have adequate permission. For more information, see Required user permissions.
  • In case of vRDM, check if LUNs are present on VM and have proper permissions.
  • During backup and restore, if the connection between the backup proxy and Vcenter/Esx host is disconnected.
  • If the Backup proxy VM is powered off and then powered on manually from ESXi server, the restore will fail if the restore mode is NBD.

VMWARE_VDDK2

Error MessagePhoenix Internal Error

Error Solution:   Contact Druva Support

VMWARE_VDDK3

Error Message:  Phoenix Internal Error

Error Description:  This error may occur if backup or restore fails due to incompatibility between vCenter/ESXi 6.5 and Backup Proxies VDDK 5.5.

Error Solution:   Contact Druva Support

VMWARE_VDDK4

Error MessagePhoenix Internal Error

Error Solution:   Contact Druva Support

VMWARE_VDDK5

Error MessagePhoenix Internal Error   

Error Solution:   Contact Druva Support . 

VMWARE_VDDK6

Error MessageRetryable VDDK exception occurred. Please retry backup/restore request again.

Error Solution:  Retry the operation.

VMWARE_VDDK65535

Error Message:   Phoenix Internal Error

Error Solution:   Contact Druva Support .