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Druva Documentation

VMware VDDK Errors

This topic provides a list of the VMware VDDK errors that you may encounter while working with Phoenix. 

VMWARE_VDDK1

Error Message:   You do not have access rights to one or more than one vmdk files of the VM.

Error Description:  This error may occur:

  • If you do not have adequate permission. For more information, see Required user permissions.
  • In case of vRDM, check if LUNs are present on VM and have proper permissions.
  • During backup and restore, if the connection between the backup proxy and Vcenter/Esx host is disconnected.
  • If the Backup proxy VM is powered off and then powered on manually from ESXi server, the restore will fail if the restore mode is NBD.

VMWARE_VDDK2

Error MessagePhoenix Internal Error

Error Solution:   Contact Druva Support

VMWARE_VDDK3

Error Message:  Phoenix Internal Error

Error Description:  This error may occur if backup or restore fails due to incompatibility between vCenter/ESXi 6.5 and Backup Proxies VDDK 5.5.

Error Solution:   Contact Druva Support

VMWARE_VDDK4

Error MessagePhoenix Internal Error

Error Solution:   Contact Druva Support

VMWARE_VDDK5

Error MessagePhoenix Internal Error   

Error Solution:   Contact Druva Support . 

VMWARE_VDDK6

Error MessageRetryable VDDK exception occurred. Please retry backup/restore request again.

Error Solution:  Retry the operation.

VMWARE_VDDK65535

Error Message:   Phoenix Internal Error

Error solution: If backup or restore fails due to insufficient memory, it is possible that buffer size of the NBD and NBDSSL connections to the ESXi host is more than 32 MB. 

To fix this issue, add the following entry in the Phoenix configuration file on the Phoenix backup proxy virtual machine: 
_VM_BACKUP_BLOCK_SIZE = 1048576

Path to the Phoenix configuration file on the Phoenix backup proxy virtual machine: etc/Phoenix/VMWARE/Phoenix.cfg

Contact Druva Support if the issue still persists or you encounter this issue due to some other reason.