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Druva Documentation

DRaaS errors

This topic provides a list of DRaaS errors that you may encounter while working with Phoenix. 

AWS_DR4

Error Message: Bucket creation failed

Error Description: This error may occur due to one of the following reasons:

  • If the attached AWS IAM policy does not have sufficient permissions. OR
  • If you have exceeded bucket limit count on your AWS account.

Error Solution: To resolve this error:

  • Check the mentioned IAM policy on Druva portal. OR
  • Contact Druva Support.

AWS_DR5

Error Message: S3 key does not exist

Error Description: This error may occur if the required keys are not found in the S3 bucket.

Error Solution: To resolve this error, contact Druva Support.

AWS_DR8

Error Message: No key present at specified to do multi-part upload

Error Description: This error may occur if the required keys are not present in the S3 bucket.

Error Solution: To resolve this error, contact Druva Support.

AWS_DR12

Error Message: Attached policy do not have sufficient permissions.

Error Description: This error may occur if the attached AWS IAM policy does not have sufficient permissions.

Error Solution: To resolve this error:

  • Check the mentioned IAM policy on the Druva portal. OR
  • Contact Druva Support.

AWS_DR18

Error Message: VMDK size is greater than 2 TB.

Error Description: This error may occur if the Cloud DR configured virtual machine has more than 2 TB size of VMDK.

Error Solution: Ensure that the maximum VMDK size does not exceed 2 TB.

AWS_DR19

Error Message: OS is not supported in AWS.

Error Description: This error may occur if cloud DR configured virtual machine is not supported in AWS.

Error Solution: Check the supported OS matrix in AWS documentation.

AWS_DR23

Error Message: Marking cloud DR request as stale.

Error Description: This error may occur if:

  • One update DR  copy request is in running state and four other update DR copy requests are in the queued state for the same virtual machine. After the first request completes, the next request from the pending queue will be picked. So out of the four queued requests, three will fail with AWS_DR23 error. OR
  • A Phoenix AWS proxy restarts while an update DR copy request is in running state and other requests are in a queue, the last request in the queue will be picked and the rest will fail.

AWS_DR24

Error Message: VM is not valid to create AMI.

Error Description: This error may occur when AWS import image operation fails.

Error Solution: To resolve this error:

AWS_DR26

Error Message: boto/boto3 has raised unauthorized operation error.

Error Description: This error may occur if the attached AWS IAM policy does not have sufficient permissions.

Error Solution: To resolve this error:

  • Check mentioned IAM policy on Druva portal.OR 
  • Contact Druva Support.

AWS_DR28

Error Message: Unable to access AWS resources, check IAM policy.

Error Description: This error may occur if the attached AWS IAM policy does not have sufficient permissions.

Error Solution: To resolve this error:

  • Check mentioned IAM policy on Druva portal.OR
  • Contact Druva Support.