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Druva Documentation

DRaaS errors

This topic provides a list of DRaaS errors that you may encounter while working with Phoenix. 

AWS_DR4

Error Message: Bucket creation failed

Error Description: This error may occur due to one of the following reasons:

  • If the attached AWS IAM policy does not have sufficient permissions. OR
  • If you have exceeded bucket limit count on your AWS account.

Error Solution: To resolve this error:

  • Check the mentioned IAM policy on Druva portal. OR
  • Contact Druva Support.

AWS_DR5

Error Message: S3 key does not exist

Error Description: This error may occur if the required keys are not found in s3 bucket.

Error Solution: To resolve this error, contact Druva Support.

AWS_DR8

Error Message: No key present at specified to do multi-part upload

Error Description: This error may occur if required keys are not present in the S3 bucket.

Error Solution: To resolve this error, contact Druva Support.

AWS_DR12

Error Message: Attached policy do not have sufficient permissions.

Error Description: This error may occur if the attached AWS IAM policy does not have sufficient permissions.

Error Solution: To resolve this error:

  • Check the mentioned IAM policy on Druva portal. OR
  • Contact Druva Support.

AWS_DR18

Error Message: VMDK size is greater than 2 TB.

Error Description: This error may occur if the Cloud DR configured virtual machine has more than 2 TB size of VMDK.

Error Solution: Ensure that the maximum VMDK size does not exceed 2 TB.

AWS_DR19

Error Message: OS is not supported in AWS.

Error Description: This error may occur if cloud DR configured VM is not supported in AWS.

Error Solution: Check the supported OS matrix in AWS documentation.

AWS_DR23

Error Message: Marking cloud DR request as stale.

Error Description: This error may occur if:

  • One cloud DR request is in running state and other 4 cloud DR requests are in queued state for same VM then after completion of current request. The latest request from pending queue will be picked. So out of 4 queued requests, 3 will fail with AWS_23 error. OR
  • A DR proxy restarts, while a cloud DR request is in running state and other requests, is in a queue, the last request in the queue will be picked and other rest will fail.

AWS_DR24

Error Message: VM is not valid to create AMI.

Error Description: This error may occur when AWS import image operation fails.

Error Solution: To resolve this error:

AWS_DR26

Error Message: boto/boto3 has raised unauthorized operation error.

Error Description: This error may occur if the attached AWS IAM policy does not have sufficient permissions.

Error Solution: To resolve this error:

  • Check mentioned IAM policy on Druva portal.OR 
  • Contact Druva Support.

AWS_DR28

Error Message: Unable to access aws resources, check iam policy.

Error Description: This error may occur if the attached AWS IAM policy does not have sufficient permissions.

Error Solution: To resolve this error:

  • Check mentioned IAM policy on Druva portal.OR
  • Contact Druva Support.