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Druva Documentation

File Level Restore (FLR) errors

This topic provides a list of File Level Restore errors that you may encounter while working with Phoenix. 

FLR01

Error Message: Error occurred in browsing the volume.

Error Description: Download the error logs to locate and troubleshoot the problem. For more information see, Logs.

FLR02

Error Message: Error while restoring the files [Error in File restore before mounting] OR

                                    Error while restoring the files [Cannot open <stream>] OR

                                    Error while restoring the files[Received invalid restore config : <'Text'>] OR

                                    Error while restoring the files [Error in parsing sharename : <'Text'>]

Error Description: Download the error logs to locate and troubleshoot the problem. For more information see, Logs.

For a possible resolution, see Restore fails with FLR02 under troubleshooting section. 

FLR03

Error Message: Failed to cleanup the mounted partitions [Could not delete vmdk mount point :"<Text>"] OR

                                     Failed to cleanup the mounted partitions [Could not remove mount point : "<Text>"]

Error Description: Download the error logs to locate and troubleshoot the problem. For more information see, Logs.

FLR04

Error Message: Invalid UNC share details received [Restore Failed. Invalid UNC details provided]

Error Description: Download the error logs to locate and troubleshoot the problem. For more information see, Logs.

FLR05

Error Message: Browse request timed out.

Error Description: This error occurs if:

  • Vcentre is heavily loaded.
  • Python Fuse Package is absent.

Error Solution: To resolve the error, remove fuse mount point /flr_<reqid>b if it exists.

FLR06

Error Message: Failed to list files on the mounted volumes [Restore Failed. Invalid UNC details provided]

Error Description: The selected files and folder are not available at path: "/mnt/flr<req id>r/volume <#>"

FLR07

Error Message: Failed to mount disks [Error in restore process:<'Text'>]

Error Solution: To resolve the error check if:

  • NTFS-3G driver is present.
  • Loop driver is loaded with 4096 loop devices ("ls /dev/loop* ")

FLR08

Error Message: Failed to estimate size of files to be restored [Error in restore process : <'Text'>]

Error Description: The selected files and folder are not available at path "/mnt/flr<req id>r"

FLR09

Error Message: Failed to copy files to UNC share [Error in restore process : <'Text'>]

Error Description: UNC share is not reachable from the backup proxy with write permissions for the specified user.

FLR65535

Error Message: FLR Agent: Internal Error [Error in creating fuse mount point: Error in spawning fuse process] OR

                                     FLR Agent: Internal Error [Error in creating fuse mount point: Fuse mount already exists]

Error Description: Download the error logs to locate and troubleshoot the problem. For more information see, Logs.