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Druva Documentation

Hybrid workload agent logs and configuration details

Enterprise Workloads Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

This topic contains information about the Hybrid Workloads agent configuration details, metadata, and log files for File servers.

Hybrid Workloads agent log files

The Hybrid Workloads agent log files contain details of backups that the Hybrid Workloads agent performs. After every backup, a new log file is created in the Phoenix<YYYY/MM/DD>-<timestamp>.log format. If Hybrid Workloads agent does not function as expected, you can share these log files with the Druva Support team.

Note: Druva retains logs for the last 32 agent activities on each server. 

Log location on file servers

You can find the Hybrid Workloads agent log files at the following locations:

 

Windows Linux
Windows 2012 Server, Windows 2008 Server CentOS, RHEL, SLES, Ubuntu
C:\ProgramData\Phoenix\FS\logs /var/log/Phoenix/FS

Note: On Windows Servers, the Hybrid Workloads agent writes all the logs to C:\ProgramData\Phoenix\FS. 
On Linux servers, Hybrid Workloads agent writes logs to /var/log/Phoenix/FS. The free space at these locations should be at least 1% of your source data size.

 

Hybrid Workloads agent configuration details

The Phoenix.cfg file in C:\ProgramData\Phoenix \FS contains the configuration details that Hybrid Workloads agents require to communicate with Druva Cloud. 

Note: We recommend that you do not modify Phoenix.cfg except when required. In scenarios where you must modify these configuration files, contact the Druva Support team for assistance. 

Configuration details on file servers

You can find the Hybrid Workloads agent configuration details at the following locations:

 

Windows Linux
Windows 2012 Server, Windows 2008 Server CentOS, RHEL, SLES, Ubuntu
C:\ProgramData\Phoenix\FS /etc/Phoenix/FS

Hybrid Workloads agent services

On Windows servers, Hybrid Workloads agent Client Service manages backups and restores. The PhoenixCPH service on Windows servers ensures that the Hybrid Workloads agent Client Service is running. On Linux servers, the Phoenix process ensures that Hybrid Workloads agent is running. 

Note: If Hybrid Workloads agent stops working, PhoenixCPH (Windows) or Phoenix (Linux) starts Druva. 

Hybrid Workloads agent metadata

When you install Hybrid Workloads agents on your file servers, the following metadata folders are created in the Druva folder:

  • The logs folder
    This folder contains logs for backup and restore jobs for File server. 
  • The state folder
    This folder contains metadata that optimizes restores. 
  • The stats folder
    This folder contains metadata that optimizes backups. 

Note: The logs folder contains three folders, Backup, Restore, and Upload, respectively. Each of these folder contains <backupset_id> folders. The string <backupset_id> represents the unique identification number of the backup set configured on the server. 

Metadata folders on file servers

On Windows File servers, the metadata folders are created at: 

  • (2012 and 2008): C:\ProgramData\Phoenix\FS

On Linux (RHEL,CentOS, Ubuntu, SELS) file servers, the metadata is created at:

  • /var/Phoenix/FS

Frequently Asked Questions (FAQs)

How to automatically delete older job logs of backup sets on a File Server during a backup or restore?

You can set the threshold value by using the OLDER_LOGS_DELETION_AGE parameter in the configuration file to delete older job logs, thereby saving space on the File Server. The default value is 180 days. The minimum allowed value is 1 day.