Phoenix errors

PHOENIX54

Error Message:  Failed to take snapshot.

Error Description: The error can occur because of one of the following reasons:

• The source server is out-of-memory or other system resources.
• The writer is not operating properly.
• Ensure that VSS service is running. 
  For more information, see the error log.
• The specified writer does not exist. 
• An unexpected error.
  For more information, see Event and Error Handling listed under VSS.

Error solution (for Hyper-V hosts): Disable backup(volume checkpoint) in integration service or install integration service on the virtual machine guest operating system and try again. 

PHOENIX64

Error Message:  Phoenix internal error

Error Description: This error can occur if:

• The files being backed up by the Phoenix agent are deleted or not present at the location.
  OR
• In case of the MS-SQL server, if the DB file is directly present on the drive during the backup.

Error Solution:  Try running the backup job again. 

PHOENIX72

Error Message: Failed while reading file-system structure.

Error Description: This error can occur if the file system reports an error during the estimation or backup phase.

Error Solution: To resolve the error, ensure that the file system is healthy with respect to disk space and mount points, and has no disk corruption.

PHOENIX75

Error Message:  Administrator canceled the request

Error Solution:  Trigger a new request (if needed).

PHOENIX81

Error Message: Server not ready. Try later.

Error Solution: Contact Druva Support. 

PHOENIX82

Error Message:  Request not found on Phoenix server, request validation failed.:[Request was no more valid on Phoenix server.]

Error Solution:  To resolve the error, retry the job. 

PHOENIX109

Error Message:  RPC method not supported.

Error Description: This error can occur if you are executing a feature on an unsupported agent.

Error Solution:  To resolve the error, upgrade the agent.

PHOENIX110

Error Message: The session is invalid.    

Error Description: This error may occur if the Phoenix agent certificate is invalid. 

Error Solution:  Contact Druva Support.

PHOENIX146

Error Message: Requested CloudCache Server does not exist.

Error Description: This error can occur if you have only configured backup to CloudCache and the CloudCache server has network connection drop for more than 10 minutes due to the following reasons:

• CloudCache is  not accessible due to a network issue
• If the Phoenix agent cannot resolve the CloudCache FQDN

Error Solution:  To resolve the error, check network connection from the Phoenix agent to the CloudCache server.

PHOENIX158

Error Message: Restore point not created as the backup could not be completed in the available backup window. The backup will resume in the next scheduled window.

Error Description: This error may occur if the:

• The request did not complete in the scheduled window.
• A job has started processing but could not complete in the window duration. 

Note:

• The progress logs are updated until the Phoenix client is active in the backup schedule window. 
• A new job is created for the next scheduled job. The status of the current job does not change.

Error Solution:  To ensure you do not get the same error:

• Adjust the time for the scheduled window.
• Run Backup Now instead of the scheduled job, to avoid this message for long running jobs. You will not encounter this message as Backup Now runs without any duration constraint.
• Set the value of the Duration field in Backup Policy to '0' while configuring the server for backup. Zero duration indicates an unlimited duration in backup policy. This will enable the job to run without any scheduled window in case it is a long-running job. It can later be modified for incremental backups.

PHOENIX159

Error Message:  Some files were unable to be Restored/Backed up.

Error Description: A job can fail due to one of the following reasons:

• During Backup:
  • No such file or directory exists.
  • Failed to read file.
  • File Path too long.
  • Unable to read file, Permission denied.
• During Restore:
  • File Path too long.
  • Unable to write file, Permission denied.

Error Solution:

• Check if you have the permission to read the backup location
• Check if file path is not too long (path limit is 259 characters for a normal path and 450 for unicode path)
• Check if you have the permission to write on the restore location

PHOENIX168

Error Message: Phoenix internal error

Error Description: This error can occur if:

• Two virtual disks with the same unique identifier (UID) are attached to the same virtual machine.
• virtual machine contains multiple virtual disks that point to the same VMDK file.

Error Solution: Contact Druva Support.

PHOENIX170

Error Message:  Invalid credentials [ Invalid VCenter/ESXi host credentials (<host_id or vCenter name or ip)]

Error Description: This error can occur if you change credential for Vcenter/ ESX host and then do not add the updated credential to the backup proxy.

Error Solution:  To resolve the error:

• Reset the credential. For more information see Add vCenter credentials.

PHOENIX175

Error Message:  There is not enough space on disk for operation.:[Restore operation can't take place due to disk space is not enough. Required space = <value> and available space on disk = <value>]

Error Solution:  Ensure that the destination restore path has sufficient space.