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Druva Documentation

Support and error handling FAQs

 ► What happens if I lose connectivity during a backup?
If a Hybrid Workloads agent cannot reach the Druva Cloud, backups or restores stop temporarily. When the connectivity resumes, the backups or restores start again. A single backup can, therefore, span across multiple backup windows.
 ► How do I subscribe to status updates for the Cloud?
You can subscribe to the Cloud Status page to get notifications about scheduled or unscheduled maintenance. For more information on how to subscribe to receive Cloud updates, see article.
► Here is the list of Windows file servers that Druva supports:
  • Windows Server 2019 (64-bit)
  • Windows Server 2016 (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows Small Business Server (SBS) 2011 (64-bit)
  • Windows Server 2008 R2 (64-bit)
  • Windows Server 2008 (64-bit)
► What versions of Linux servers does Druva support?
  • CentOS 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, and 7.6 (64-bit)
  • Red Hat Enterprise Linux (RHEL) 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, and 7.4, 7.5, and 7.6 (64-bit)
  • Oracle Linux 6.8, 6.9, 6.10, 7.5, and 7.6 (64-bit)
  • SUSE Linux Enterprise Server (SLES) 11.4, 12.2, and 12.4 LTS (64-bit)
► What versions of VMware setup does Druva support?
See, Supported VMware versions
► Where can I find the Hybrid Workloads agent configuration file and logs?
To know more about file server configuration details and logs, see Hybrid Workloads agent logs and configuration details.
To know more about VMware server configuration details and logs, see Hybrid Workloads agent logs and configuration details.
To know more about Microsoft SQL Server configuration details and logs, see Hybrid Workloads agent logs and configuration details.
► Does Druva send me alerts for backup or restore errors?
Yes. By default, all Druva administrators are subscribed to alerts. Druva sends alerts subscriptions to administrators and other configured non-administrators in an email to the registered email address. For more information, see Alert subscriptions for administrators.
► What versions of does Druva Microsoft SQL Server support?
To know the Microsoft SQL Server versions that Druva supports, see Supported SQL server versions
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