Support and error handling FAQs

► What happens if I lose connectivity during a backup?: If a Hybrid Workloads agent cannot reach the Druva Cloud, backups or restores stop temporarily. When the connectivity resumes, the backups or restores start again. A single backup can, therefore, span across multiple backup windows.

► How do I subscribe to status updates for the Cloud?: You can subscribe to the Druva Cloud Status page to get notifications about scheduled or unscheduled maintenance. For more information on how to subscribe to receive Cloud updates, see article.

► Here is the list of Windows file servers that Druva supports:

► What versions of Linux servers does Druva support?

CentOS 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, and 7.6 (64-bit)
Red Hat Enterprise Linux (RHEL) 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, and 7.4, 7.5, and 7.6 (64-bit)
Oracle Linux 6.8, 6.9, 6.10, 7.5, and 7.6 (64-bit)
SUSE Linux Enterprise Server (SLES) 11.4, 12.2, and 12.4 LTS (64-bit)

► What versions of VMware setup does Druva support?: See, Supported VMware versions.

► Where can I find the Hybrid Workloads agent configuration file and logs?: To know more about file server configuration details and logs, see Hybrid Workloads agent logs and configuration details.; To know more about VMware server configuration details and logs, see Hybrid Workloads agent logs and configuration details.; To know more about Microsoft SQL Server configuration details and logs, see Hybrid Workloads agent logs and configuration details.

► Does Druva send me alerts for backup or restore errors?: Yes. By default, all Druva administrators are subscribed to alerts. Druva sends alerts subscriptions to administrators and other configured non-administrators in an email to the registered email address. For more information, see Alert subscriptions for administrators.

► What versions of does Druva Microsoft SQL Server support?: To know the Microsoft SQL Server versions that Druva supports, see Supported SQL server versions.