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Support and error handling FAQs
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- ► What happens if I lose connectivity during a backup?
- If a Hybrid Workloads agent cannot reach the Druva Cloud, backups or restores stop temporarily. When the connectivity resumes, the backups or restores start again. A single backup can, therefore, span across multiple backup windows.
- ► How do I subscribe to status updates for the Cloud?
- You can subscribe to the Druva Cloud Status page to get notifications about scheduled or unscheduled maintenance. For more information on how to subscribe to receive Cloud updates, see article.
- ► Here is the list of Windows file servers that Druva supports:
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- Windows Server 2019 (64-bit)
- Windows Server 2016 (64-bit)
- Windows Server 2012 (64-bit)
- Windows Small Business Server (SBS) 2011 (64-bit)
- Windows Server 2008 R2 (64-bit)
- Windows Server 2008 (64-bit)
- ► What versions of Linux servers does Druva support?
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- CentOS 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, and 7.6 (64-bit)
- Red Hat Enterprise Linux (RHEL) 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, and 7.4, 7.5, and 7.6 (64-bit)
- Oracle Linux 6.8, 6.9, 6.10, 7.5, and 7.6 (64-bit)
- SUSE Linux Enterprise Server (SLES) 11.4, 12.2, and 12.4 LTS (64-bit)
- ► What versions of VMware setup does Druva support?
- See, Supported VMware versions.
- ► Where can I find the Hybrid Workloads agent configuration file and logs?
- To know more about file server configuration details and logs, see Hybrid Workloads agent logs and configuration details.
- To know more about VMware server configuration details and logs, see Hybrid Workloads agent logs and configuration details.
- To know more about Microsoft SQL Server configuration details and logs, see Hybrid Workloads agent logs and configuration details.
- ► Does Druva send me alerts for backup or restore errors?
- Yes. By default, all Druva administrators are subscribed to alerts. Druva sends alerts subscriptions to administrators and other configured non-administrators in an email to the registered email address. For more information, see Alert subscriptions for administrators.
- ► What versions of does Druva Microsoft SQL Server support?
- To know the Microsoft SQL Server versions that Druva supports, see Supported SQL server versions.