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Druva Documentation

Support and error handling FAQs

 ► What happens if I lose connectivity during a backup?
If a Phoenix agent cannot reach the Phoenix cloud, backups or restores stop temporarily. When the connectivity resumes, the backups or restores start again. A single backup can, therefore, span across multiple backup windows.
► Here is the list of Windows file servers that Phoenix supports:
  • Windows Server 2019 (64-bit)
  • Windows Server 2016 (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows Small Business Server (SBS) 2011 (64-bit)
  • Windows Server 2008 R2 (64-bit)
  • Windows Server 2008 (64-bit)
► What versions of Linux servers does Phoenix support?
  • CentOS 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, and 7.6 (64-bit)
  • Red Hat Enterprise Linux (RHEL) 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, and 7.4, 7.5, and 7.6 (64-bit)
  • Oracle Linux 6.8, 6.9, 6.10, 7.5, and 7.6 (64-bit)
  • SUSE Linux Enterprise Server (SLES) 11.4, 12.2, and 12.4 LTS (64-bit)
► What versions of VMware setup does Phoenix support?
See, Supported VMware versions
► Where can I find the Phoenix agent configuration file and logs?
To know more about file server configuration details and logs, see Phoenix agent logs and configuration details.
To know more about VMware server configuration details and logs, see Phoenix agent logs and configuration details.
To know more about Microsoft SQL server configuration details and logs, see Phoenix agent logs and configuration details.
► Does Phoenix send me alerts for backup or restore errors?
Yes. By default, all Phoenix administrators are subscribed to alerts. Phoenix sends alerts subscriptions to administrators and other configured non-administrators in an email to the registered email address. For more information, see Alert subscriptions for administrators.
► What versions of does Phoenix Microsoft SQL server support?
To know the Microsoft SQL server versions that Phoenix supports, see Supported SQL server versions
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