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Druva Documentation

Support and error handling FAQs

 ► What happens if I lose connectivity during a backup?
If Phoenix agent cannot reach Phoenix cloud, backups or restores stop temporarily. When the connectivity resumes, backups or restores start again. A single backup can, therefore, span across multiple backup windows.
► Here is the list of Windows file servers that Phoenix supports:
  • Windows Server 2016 server (64-bit)
  • Windows Server 2012 server (64-bit)
  • Windows Small Business Server (SBS) 2011 (64-bit)
  • Windows Server 2008 server (64-bit)
► What versions of Linux servers does Phoenix support?
  • CentOS 6.3 and 6.4
  • Red Hat Enterprise Linux (RHEL) 6.3 and 6.4
 
► What versions of VMware setup does Phoenix support?
To know the Microsoft SQL server versions that Phoenix supports, see Supported VMware versions
 
► Where can I find the Phoenix agent configuration file and logs?
To know more about file server configuration details and logs, see Phoenix agent logs and configuration details.
To know more about VMware server configuration details and logs, see Phoenix agent logs and configuration details.
To know more about Microsoft SQL server configuration details and logs, see Phoenix agent logs and configuration details.
► Can I use Phoenix for disaster recovery?
Yes, you can. You can use Phoenix for backing up data from your remote servers. To recover from a data loss or corruption scenario, you can simply restore the data that you backed up to another server. Support for multi-destination restores ensures that Phoenix can handle disaster recovery scenarios. 
► Does Phoenix send me alerts for backup or restore errors?
No, Phoenix does not. However, to keep track of Phoenix activities, you can subscribe to reports. To know how to do this, see Update email schedule
► What versions of does Phoenix Microsoft SQL server support?
To know the Microsoft SQL server versions that Phoenix supports, see Supported SQL server versions
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