Upgrade Hybrid Workload agent and CloudCache
Starting October 31st, 2020, Druva will end support for the Hybrid Workloads agents and Phoenix CloudCache setups that use TLS 1.0. Since the Hybrid Workloads agents with versions older than 4.7.6-47047 and Phoenix CloudCache setups with versions older than 3.7-47047 use TLS 1.0, these agents will not be able to connect to the Druva Cloud. To avoid running into issues, upgrade the Hybrid Workloads agents and Phoenix CloudCache setups to the latest available version. For more information on the latest Hybrid Workloads agents, see Release details.
This article provides information on how to upgrade the Hybrid Workloads agents and the Phoenix CloudCache setups.
Upgrade the Hybrid Workloads agent using the Management Console
- Log in to the Management Console.
- On the menu bar, click All Organizations, and select the required organization from the drop-down list.
- On the menu bar, do one of the following based on which Hybrid Workloads agent you want to upgrade:
- Click Protect > File Servers. On the Registered Servers page, click the file server from the list of registered servers, click the more icon, and click Upgrade. This is also applicable for the SQL Server Hybrid Workloads agent.
- Click Protect > NAS and then select the NAS Proxy tab to upgrade the NAS Proxy Hybrid Workloads agent.
- Click Protect > Hyper-V and then select the Hosts tab to upgrade the Hyper-V Hybrid Workloads agent.
- Click Protect > Hyper-V and then select the FLR Proxy tab to upgrade the Hyper-V FLR Proxy.
- Click Protect > VMware and then:
- Select an ESXi/vCenter host.
- On the ESXi/vCenter host page, select the Backup Proxy Pool tab.
- On the Backup Proxy Pool tab, click on the backup proxy pool.
- Under the Client Version column, you can view the current status of each Hybrid Workloads agent. The following table describes the status:
Status Icon Description
The current version is the latest version that is available.
The current version cannot be upgraded to the latest version through the Phoenix portal.
If the VMware backup proxy cannot be upgraded to the latest version, you must deploy a new ova for the latest backup proxy version.
There is an upgrade in progress.
Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.
The current version can be upgraded to the latest available version.
Select one or more Hybrid Workloads agents that you want to upgrade and click Upgrade.
On the confirmation dialog box, click Yes.
If an upgrade is triggered and scheduled backup and restore jobs are in the queue, the jobs resume after the upgrade is complete.
Note: Manually deploy the latest backup proxy if you are using a backup proxy with the version 4.7.1 or older.
To deploy the latest backup proxy, see Deploy Backup Proxy
Important information regarding MS-SQL Server backups and TLS 1.0 support
If TLS 1.0 is disabled, and you are using TLS 1.1 or TLS 1.2 ensure that SQL Server Native Client driver 11.0 is installed. Since TLS 1.0 and TLS 1.1 protocols are getting deprecated, if the TLS 1.0 protocol is disabled, and you are using TLS 1.1 or TLS 1.2 and the SQL Server Native Client driver is not installed, the backup jobs fail on the Windows server.
You can download the SQL Server Native Client driver for the MS-SQL Server 2012 from the Microsoft Download Center.
About automatic upgrade of Druva AWS proxy
You cannot automatically upgrade the Druva AWS proxies with versions 4.7.6 or earlier to versions 4.8.0 or later. You must manually deploy the Druva AWS proxyversion 4.8.0 or later. For more information, see Launch Phoenix AWS Proxy and Register Phoenix AWS Proxy. After you deploy a Druva AWS proxy version 4.8.0 or later, you can upgrade to the latest version automatically from the Management Console.
Upgrade Phoenix CloudCache
- Log in to the Hybrid Workloads Management Console.
- Click Manage > CloudCache. Note that if the All Organizations menu is enabled, you have to first select an organization and then click Manage > CloudCache.
- Click the Configured tab.
In the Version column, you can view the current status of each CloudCache.
Status Icon Description Latest The current version is the latest version available. Non-Upgradable The current version is not upgradable to the latest version through the Hybrid Workloads Management Console. Upgrade scheduled There is an ongoing upgrade. Upgradable The current version is upgradable to the latest available version.
- Select one or more CloudCaches that you want to upgrade and click Upgrade.
On the confirmation dialog box, click Yes.