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Druva Documentation

Upgrade Phoenix agent and Phoenix CloudCache

Starting October 31st, 2019,  Druva will end support for the Phoenix agents and Phoenix CloudCache setups that use TLS 1.0. Since the Phoenix agents with versions older than 4.7.6-47047 and Phoenix CloudCache setups with versions older than 3.7-47047 use TLS 1.0, these agents will not be able to connect to the Phoenix Cloud. To avoid running into issues, upgrade the Phoenix agents and Phoenix CloudCache setups to the latest available version. For more information on the latest Phoenix agents, see Release details.

This article provides information on how to upgrade the Phoenix agents and the Phoenix CloudCache setups.

Upgrade the Phoenix agent using the Phoenix Management Console

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, do one of the following based on which Phoenix agent you want to upgrade:
    • Click Protect > Windows/Linux Servers and then select the All Servers tab to upgrade the Windows/Linux server Phoenix agent. This is also applicable for the SQL Server Phoenix agent.
    • Click Protect > NAS and then select the NAS Proxy tab to upgrade the NAS Proxy Phoenix agent.
    • Click Protect > Hyper-V and then select the Hosts tab to  upgrade the Hyper-V Phoenix agent.
    • Click Protect > Hyper-V and then select the FLR Proxy tab to upgrade the Hyper-V FLR Proxy.  
    • Click Protect > VMware and then:
      1. Select an ESXi/vCenter host.
      2. On the ESXi/vCenter host page, select the Backup Proxy Pool tab.
      3. On the Backup Proxy Pool tab, click on the backup proxy pool.
  4. Under the Client Version column, you can view the current status of each Phoenix agent. The following table describes the status:
    Status Icon Description

    Latest

    Latest version

    The current version is the latest version that is available.

    Not Upgradable 

    Not upgradable

    The current version cannot be upgraded to the latest version through the Phoenix portal. 

    If the VMware backup proxy cannot be upgraded to the latest version, you must deploy a new ova for the latest backup proxy version.

    Upgrade Scheduled

    scheduled upgrade

     There is an upgrade in progress.

    Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.

    Upgradable 

    upgrade available

    The current version can be upgraded to the latest available version.

  5. Select one or more Phoenix agents that you want to upgrade and click Upgrade

  6. On the confirmation dialog box, click Yes.

If an upgrade is triggered and scheduled backup and restore jobs are in the queue, the jobs resume after the upgrade is complete.

Note: Manually deploy the latest backup proxy if you are using a backup proxy with the version 4.7.1 or older. 

To deploy the latest backup proxy, see:

Important information regarding MS-SQL Server backups and TLS 1.0 support 

If TLS 1.0 is disabled, and you are using TLS 1.1 or TLS 1.2 ensure that SQL Server Native Client driver 11.0 is installed. Since TLS 1.0 and TLS 1.1 protocols are getting deprecated, if the TLS 1.0 protocol is disabled, and you are using TLS 1.1 or TLS 1.2 and the SQL Server Native Client driver is not installed, the backup jobs fail on the Windows server.

You can download the SQL Server Native Client driver for the MS-SQL Server 2012 from the Microsoft Download Center.  

About automatic upgrade of Phoenix AWS proxy

You cannot automatically upgrade the Phoenix AWS proxies with versions 4.7.6 or earlier to versions 4.8.0 or later. You must manually deploy the Phoenix AWS proxyversion 4.8.0 or later. For more information, see Launch Phoenix AWS Proxy and Register Phoenix AWS Proxy. After you deploy a Phoenix AWS proxy version 4.8.0 or later, you can upgrade to the latest version automatically from the Phoenix Management Console.

Upgrade Phoenix CloudCache

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Manage > CloudCache.
  4. Click the Configured CloudCache tab.
  5.  In the Version column, you can view the current status of each CloudCache.
    Status Icon Description
    Latest The current version is the latest version available.
    Non Upgradable  The current version is not upgradable to the latest version through the Phoenix Management Console. 
    Upgrade scheduled There is an ongoing upgrade.
    Upgradable  The current version is upgradable to the latest available version.
  6. Select one or more CloudCaches that you want to upgrade and click Upgrade.

  7. On the confirmation dialog box, click Yes.