Skip to main content

How can we help you?

Druva Documentation

Enabling debug on AWS proxy

On-Premise Editions:File:/cross.pngEnterpriseFile:/tick.pngProfessional
Supported inSync mobile app versions:3.7 or later

This topic discusses steps to be performed on the AWS proxy to enable debug. The procedure helps in troubleshooting failures during the DR failover job


  1. Login to AWS proxy with the default user name centos.
    1.  Go to the AWS Console > EC2 Console.
    2. From the IPV4 Public IP field, copy the proxy server IP.
    3. From the Key pair name field, see the key pair associated with the proxy server.
    4. Using an SSH client (for example, Putty), connect to the proxy server.  For detailed steps to connect to an EC2 instance, see AWS documentation
    5. Specify the hostname or IP. 
    6. Provide the key pair you had associated with the proxy server.
    7. Login with default username centos and press enter when prompted for a password.
  2. Switch to sudo role.
    sudo su
  3. Stop Druva Phoenix services.
    /etc/init.d/Phoenix stop
  4. Check if the Druva Phoenix related process is not running.
    ps -ef| grep -i phoenix
  5. To Manually stop the Druva services, run the following command:
    Kill -9 <PID>
  6. Edit the Druva Phoenix configuration file.
    vi /etc/Phoenix/DR/Phoenix.cfg
  7. Add below parameter ( to avoid the automatic termination of failover instance).

    Note: In case of DR failover job failure, the failover instance is AWS is terminated by default.

    Add DEBUG_TW = True
  8. Save the Druva Phoenix configuration file.
  9. Start the Druva Phoenix services.
    /etc/init.d/Phoenix start
  10. Initiate the DR failover again.
  • Was this article helpful?