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Druva Documentation

Manage Druva administrators

Druva administrators use the services enabled for their account to protect data created and managed on devices and servers in their organization. Druva administrators are categorized as:

  • Druva Cloud Administrator
  • Product Administrators
    • inSync Administrators
    • Phoenix Administrators

Druva Cloud administrator

Druva cloud administrators are super administrators account managers who:

  • Create additional Druva Cloud administrators
  • Create product administrators
  • Use inSync services enabled for the account
  • Use Phoenix services enabled for the account
  • Configure and manage SSO
  • Can login to Druva Cloud Platform Console without SSO (failsafe administrator privilege)
  • Enable or disable geofencing
  • Enforce a password policy

Druva Cloud administrators get all the rights of all the administrative roles across products, based on the services enabled for your account and the privileges needed to modify account settings.

inSync Administrator

For optimized use of Druva services, Druva cloud administrators create inSync administrators to backup and restore data that resides on user endpoints such as laptops, desktops, and cloud apps like Office 365. To prevent unauthorized account configuration and restrict access to user data, a Druva Cloud administrator assigns roles that define the rights available to inSync administrators. inSync administrator roles are described below:

Administrator Role Available in... Description

inSync Cloud administrator

  • Elite Plus
  • Elite
  • Enterprise
  • Business

An administrator assigned to this role can perform all core inSync activities such as configuring, managing and monitoring inSync. An inSync Cloud administrator can create and manage other administrators. Only inSync Cloud administrators can manage another inSync Cloud administrator.

Only inSync Cloud administrators can configure a compliance policy. They can also place and view users on legal hold.

inSync cloud administrators cannot access Phoenix services. 

Data Protection administrator

  • Elite Plus
  • Elite
  • Enterprise

An administrator assigned to this role has restricted access associated with their profiles. They have the necessary permissions to manage data privacy and data access settings for the inSync users.

The Data Protection administrator cannot place or view users on legal hold.

Help Desk administrator

  • Elite Plus
  • Elite
  • Enterprise

An administrator assigned to this role has restricted access associated with their profiles. They have the necessary permissions to manage day-to-day activities such as performing backup and restore operations, resetting the password for the users, and addressing user complaints.

The Help Desk administrator cannot place or view users on legal hold.

Legal administrator

  • Elite Plus
  • Elite

An administrator assigned to this role can perform activities related to legal hold, such as creating and deleting legal hold policies, viewing users who are on legal hold, adding and removing users from legal hold, viewing and accessing backed up data.

Profile administrator

  • Elite Plus
  • Elite
  • Enterprise

An administrator assigned to this role has restricted access associated with their profiles. They have the necessary permissions to manage users and devices, and backups and restores.

Profile administrators can access the Non-Compliance report only for the profiles that they are mapped to. However, they cannot view the compliance summary at the Compliance Dashboard, or configure a compliance policy.

Additionally, profile administrators cannot place or view users on legal hold.

View Only administrator

  • Elite Plus
  • Elite
  • Enterprise

An administrator assigned to this role has restricted access associated with their profiles. They have the necessary permissions to view the inSync settings and user details. They also have access to inSync reports.

The View Only administrator cannot place or view users on legal hold.

Based on the administrator roles, rights are allocated to administrators. For more information on roles and rights, see Predefined roles and rights. Few rights are exclusive to inSync Cloud and Legal administrators. For more information, see Exclusive rights for inSync cloud and legal admins.

Phoenix administrator

For optimized use of Druva services, Druva Cloud administrators create Phoenix administrators to backup and restore data that resides on remote servers such as virtual machines and NAS devices. To prevent unauthorized account configuration, a Druva Cloud administrator assigns roles to the Phoenix administrators that specify the rights available to them. Phoenix administrator roles are described below:

Administrator role Description
Phoenix Cloud administrator An administrator with this role can create organizations, register servers under an organization, configure servers for backup and restore, and use Phoenix services to control data protection activities. 

Phoenix Cloud administrators can create organization administrators and additional Phoenix Cloud administrators.

Phoenix Cloud administrators get all the rights available to organization administrator.

Phoenix Cloud administrators cannot access inSync services. 

Organization administrator

Organization administrators can register servers under the organization they are assigned to, and configure them for backup and restore. 

Organization administrators can create group administrators, additional organization administrators and can access dashboards, servers, and reports of the assigned organization. 

Note: Group administrator can be added from the Phoenix Management Console. See Manage administrator account.

Create New Administrator   

If you are a Druva, inSync, or Phoenix Cloud administrator, perform the following steps to create a new administrator:

  1. Launch a browser and enter https://login.druva.com in the address bar.
  2. On the login page, enter the email ID in the Email box and click Next
  3. If you have not configured SSO, enter the password and log in to Druva Cloud Platform Console. 
    If you have configured SSO, you are taken to the identity provider page. Provide your credentials and login to Druva Cloud Platform Console. 
  4. On the Druva Cloud Platform Console, in the top-right corner, click admin-menu-1.png > Administrators
    select-admin.png
    The Administrators page appears. 
  5. In the Administrators page, click New Administrator.
  6. In the Create New Administrator page that appears, provide Name, Email, Country, Time Zone, and Administrator Role. 
    You can create an administrator based on the roles and rights described above. 
  7. After providing all the details, click Save. Druva sends an email to the specified email address, and the recipient can login using the details mentioned in the email. 

Administrators page

The administrator page lists the administrators in an account, and only a Druva, inSync, or Phoenix Cloud administrator can access this page. It provides filters to easily segregate the administrators and a search bar to let a user easily find administrators and their information. In addition, this page provides the New Administrator button to add administrators to the account. The following screenshot shows the Administrators page. 

admin-page-dcp-1.png
Click to enlarge

You can click on an administrator and navigate to the administrator details page. From the administrator details page, you can edit administrator settings such as name, country, time-zone, rights, and roles. You can also reset the password for the administrator and delete the administrator. 

Note: Phoenix group administrators are listed here. However, you cannot modify administrative groups assigned to the Phoenix group administrators from this page. To modify administrative groups assigned to the group administrators, see Manage administrator accounts

Details page

To access the Administrators details page:

  1. Click the icon and a drop-down list appears.
  2. Click the Administrators button. The Administrators page appears.
  3. Click on the administrator you want to see or update. The Administrators details page appears that shows the information about the selected administrator.

The see your details, click admin-menu-1.png > your username. For example, 
user-details.png

Following screenshot describes the details page:

user-details-page.png

The details page is briefly described below.

Summary

Provides administrator information such as the email ID, country, time-zone, administrator role, and who added the user as an administrator.

inSync rights

For Druva Cloud Administrators, all inSync rights are available, the administrator can use all profiles, and has access to all legal hold policies. However, rights are disabled for inSync administrators with different roles. For example, administrators with role specified as View Only cannot access profiles. For more information, see Predefined roles and rights. Few rights are exclusive to inSync Cloud and Legal admins. For more information, see Exclusive rights for inSync cloud and legal admins.

If the role in the summary section is defined as inSync cloud admin, Phoenix rights sections are not available for the administrator. 

Phoenix rights

For Druva Cloud Administrators, all Phoenix rights are already available and the role is Cloud Administrator. Druva Cloud Administrators can access all organizations and use all Phoenix services enabled for the account. However, access control only shows the organization allocated to the administrator if the administrator's role is specified as Organization administrator. 

If the role in the summary section is defined as Phoenix cloud admin, inSync rights sections are not available for the administrator. 

Edit

Use the Edit button to change details such as name, country, time-zone, rights, and roles. Options to change the details are based on the rights available to the administrator who can access the details page.

Change Password

To change the password associated with your account:

  1. Click the   icon > your username and the details page appears.  
  2. Click the Change Password button to change your account password. The Change Password window appears.

    ChangePassword.png

  3. In the Enter current Password box, type your current password.
  4. In the Enter new Password box, type your new password.
  5. In the Re-enter new Password box, type the same password that you provided in the  Enter new Password box.

    Note: The password can be only changed in accordance with the Password Policy configured for your organization.  
     

  6. Click Ok.

Reset Password

To reset the password associated with the other administrator accounts, do the following steps: 

  1. Click the  icon and a drop-down list appears.
  2. Click the Administrators button. The Administrators page appears. 
  3. Click the administrator for whom you want to reset the password.

ResetPassword.png

  1. Click Reset Password.
  2. Click Yes in the message window displayed. Druva Cloud Platform Console sends an email to the administrator, with the necessary details to reset the password.

 

  • For Phoenix: An email containing the auto-generated password is sent to the administrator and is valid for 24 hours only. If the auto-generated password expires before the password is reset, the administrator can resend the invitation email.
  • For inSync: An email containing a link to reset the password is sent to the administrator and is valid for 24 hours only. If the password link expires before the password is reset, the administrator can resend the invitation email.