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How do I unresolve a compliance violation?

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Overview

As an inSync Cloud administrator or legal administrator, you can manually unresolve the resolved non-compliant file or email violation. You can perform any of the following actions:

  • Unresolve a resolved file or email

    When you unresolve a file or email, then inSync unresolves the latest version as well as all the previous versions of the file or email. Additionally, inSync displays the violation in the Active tab on the Overview page.

  • Unquarantine a quarantined file or email

    When you unquarantine a file or email, then inSync resolves the latest version as well as all the previous versions of the file or email. Additionally, inSync displays the violation in the Resolved tab on the Overview page.

Impact of unresolving or unquarantining non-compliant files or emails

The following table provides information about each resolution action and its impact on inSync end users.

Action taken by administrator Action taken by inSync Server Impact on inSync end user

Unresolve the non-compliant files or emails
  • Administrator can unresolve only the latest version of a file or email. However, all the previous versions of the file or email are unresolved by default.
  • Once unresolved, inSync moves the file or email from the Resolved tab to the Active tab on the Sensitive Data Governance Dashboard. 
  • Administrator will not be able to restore the non-compliant file or email to the user’s device. However, administrator can download the non-compliant file to a local computer. 
  • If the violation was marked as False Positive, unresolving the violation does not remove the file from the File Hash Whitelist. You must manually go to the File Hash Whitelist tab and remove the file from the list if you want inSync to scan that file hash.

inSync end user cannot download or restore the non-compliant file or email through inSync Web or through inSync Client.

Unquarantine the non-compliant files or emails
  • Administrator can unquarantine only the latest version of a file or email. However, all the previous versions of the file or email are unquarantined.
  • Once unquarantined, inSync moves the file or email from the Quarantined tab to the Resolved tab on the Sensitive Data Governance Dashboard.
  • Administrator will be able to restore the non-compliant file or email to the user’s device. Administrator can also download the non-compliant file to a local computer.

inSync end user can download or restore the non-compliant file or email through inSync Web or through inSync Client.

Unresolve a compliance violation

Procedure

To unresolve a compliance violation,

  1. Click the  icon to access the Global Navigation Panel and select Sensitive Data Governance . The Sensitive Data Governance overview page appears.
  2. If you want to unresolve non-compliant files, click File Violations. If you want to unresolve non-compliant emails, click Email Violations. The list of violations appears.
  3. Click the Resolved tab. The list of resolved violations appears.
  4. Select the violations that you want to unresolve. You can select multiple violations simultaneously.
  5. Click Un-Resolve.

    unresolve violation new.png
  6. In the confirmation message that appears, click Un-Resolve.

inSync unresolves the non-compliant file or email as per your preference. Once unresolved, inSync moves the file or email from the Resolved tab to the Active tab. The inSync end user will not be able to download or restore the file or email associated with the unresolved violation from the inSync Client or from inSync Web.

Unquarantine a compliance violation

Procedure

To unquarantine a compliance violation

  1. Click the  icon to access the Global Navigation Panel and select Sensitive Data Governance . The Sensitive Data Governance Overview page appears.
  2. If you want to unquarantine non-compliant files, click File Violations. If you want to unquarantine non-compliant emails, click Email Violations. The list of violations appears.
  3. Click the Quarantined tab. The list of quarantined violations appears. 
  4. Select the violations that you want to unquarantine. You can select multiple violations.
  5. Click Un-Quarantine.

    unquartine violation.png
  6. In the confirmation message that appears to confirm the action, click Un-Quarantine. 

inSync unquarantines the non-compliant file or email as per your preference. inSync moves the file or email from the Resolved tab to the Active tab. The inSync end user will not be able to download or restore the file or email associated with the unresolved violation from the inSync Client or from inSync Web.

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