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Druva Documentation

Create a legal hold policy

License editions: To understand the applicable license editions, see Plans & Pricing.


inSync Cloud administrator and legal administrators can create a Legal Hold policy to preserve user backup data and avoid data deletion. When you keep a user on Legal Hold, the backup data for that user is excluded from compaction. inSync does not delete the data that the user backs up from any user device. Administrators can then analyze the user data by using eDiscovery tools.

When you create a Legal Hold policy, inSync provides the following capabilities:

  • Preserve the user data from endpoints such as laptops, mobiles, and cloud applications.
  • Access newly-created files, modified files, and deleted files between a specific date range for the users who are on Legal Hold.

    This capability helps customers reduce the amount of data that is ingested in an eDiscovery tool for processing and reviewing. This enhancement also helps those customers who continue to ship hard disk drives to external vendors or counsel for processing and reviewing.

  • Add multiple custodians to a Legal Hold policy by importing a CSV file. 

    inSync validates and adds all the custodians with valid inSync user accounts to the Legal Hold policy. Administrators can import up to 500 custodians through a CSV file. 

Note: Only legal administrators who have Create and manage Legal Holds right can create a Legal Hold policy within a policy type. 


To create a Legal Hold policy

  1. Access Legal Hold. See Access Legal Hold.
  2. Click New Legal Hold. The New Legal Hold page appears.


  3. On the New Legal Hold page, provide the appropriate information for each field.
    Field Description
    Name Enter the name of the Legal Hold policy. This field supports a maximum of 35 characters. 


    Select the category of the Legal Hold. Types help you to group Legal Holds into easily identifiable categories. The following are the predefined types:

    • Legal
    • Information Security 
    • Human Resources
    Enter Custodian's Name or Email  Start typing the name of the user that you want to add to this Legal Hold and select from the drop-down list. You can add multiple users. Click Add to add the selected users to the Legal Hold.

    Upload CSV

    Perform the following steps to add users to the Legal Hold policy by importing a CSV file:

    1. Under Custodians, click Upload CSV.
    2. Click Browse.
    3. Browse and select the CSV file that contains the email IDs of the users whom you want to include in the Legal Hold policy.
    4. Click Add

    You can add a maximum of 500 users at a time using CSV. If you want to add more than 500 users, create multiple CSV files. For example, if you want to add 1463 users, create the following 3 CSV files:

    • CSV File 1 with names of the first 500 users.
    • CSV File 2 with names of 501 to 1000 users.
    • CSV File 3 with names of the remaining 463 users.

    Click Download Sample CSV File to understand the format in which the data must be in the CSV file. inSync lists the validated custodians and displays the count of invalidated custodians.

    Click Download Sample CSV File to understand the format in which the data must be in the CSV file.  inSync lists the validated custodians and displays the count of invalidated custodians. 

  4. The user details get listed in the table. 

    Note: The Custom attribute label appears only when you have enabled User-Identifier Custom Attribute in the AD/LDAP settings.

  5. Click Next
  6. In the Data Access Using WebDav page, define the kind of WebDAV access that you want to allow. The following options are available in the WebDAV Access field.
    Field Description
    All Collected Data

    Select this option if you want to access the data of all the snapshots for all user devices.

    Last Collected Data

    Select this option if you want to access the data of the latest snapshots for all user devices.

    Note: The data is displayed with the snapshot version information by default. To disable viewing the version information when you access the data, contact Support. You can avail this option provided you have an Elite  license.

    Data within a Date Range

    Select this option if you want to access the backup data from a specific date range. In the Date Range fields, select the start date and the end date for accessing the Legal Hold data. 

    By default, administrators have access to all collected data. If you want administrators to access only deleted files, select the Include Deleted Files Only check box.

  7. Click Finish.