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Druva Documentation

Deprecation of Optimized for efficiency for Outlook email backup

Overview

Druva will soon deprecate the Optimized for Efficiency option to backup Outlook PST files in email backup settings.

This article explains why Druva is deprecating the outlook backup option for PST and the actions to be taken by Endpoints Administrators and End users to continue backing up PST files. 

What is Druva Deprecating?

Druva will soon deprecate the Optimized for Efficiency option for Outlook. As a result, administrators who have enabled the "Outlook - 2016/13/10/07 - Optimized for Efficiency" option in the email client backup settings will not be able to back up PST files through the MAPI protocol.

However, the backup for Outlook will continue with different configurations in the profile and in inSync Client. For more information, see Customer Action and FAQs.

Edit_profile_admin_1.png

Why is Druva deprecating?

With Microsoft's deprecation of MAPI protocol API, Druva will soon stop supporting MAPI and will no longer be able to back up PST files through this protocol.

As a result, administrators who have enabled the "Optimized for efficiency" option in the email client backup settings will not be able to back up PST files. 

What is the action required to ensure Outlook emails are backed up?

  • For Endpoint Administrator 

Update the outlook settings in Profile to set as select Optimized for performance.

  • For  End Users

Set the Email client to backup settings to Optimized for performance in inSync Client.

Procedure

Follow the below steps to update the Outlook settings in Profile to ensure Outlook backup.

For Administrators

In the Email Client to the backup field, select the Outlook - 2016/13/10/17 - Optimized for performance

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  1. On the Endpoints console, go to the profiles.

  2. Select the respective profile to go to the Profile summary page.

  3. Click the Edit button at the top right.

  4. Select the Endpoints section from the drop-down menu. The Edit Profile window appears.

  5. Go to the Laptop/Desktop tab to configure the folders for backup 

  6. Select the Email option from the left folder menu under the Windows operating system tab.

  7. In the Email Client to the backup field, select the Outlook - 2016/13/10/17 - Optimized for performance option from the dropdown and click Save.

Set the email client as Outlook - 2016/13/10/17 - Optimized for performance in the Email Client for Backup setting.

Before you begin

Before updating the Outlook backup settings in the inSync Client, remove the existing Email Client backup from Backup Content if configured with Optimized for Efficiency.

Procedure

  1. On the {{Client}} app, select Backup & Restore from the left menu.

  2. Under the Backup Content section, select Add Folder.

  3. Select the Email option under the Quick Configuration and click Next.

  4. Set the email client as Outlook - 2016/13/10/17 - Optimized for performance from the dropdown and click Add

inSync_Client_config_1.png

After adding the email Client, the Outlook configuration will be visible in the Backup content section.

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FAQs

Q1. Does this affect the existing Email Client Backup feature?

No, the Administrator has to opt for the Optimized for Performance option in the Outlook Setting. It will ensure the continuity of the feature. 

Note: This might increase storage consumption.

Q2. Can I restore the files backed up by the “Optimized for efficiency” option?

inSync Client v7.2.x  & older versions will support the restore, given that they match the Windows operating system version & any other environment settings.

 

Q3. How to configure PST files from all Drives when opted for “Optimized for performance” settings?

After configuring the settings to Optimized for Performance, the PST file backup option from all drives is available in the All Drives Folder from the left folder menu. Select the All Folders option and add the email files in the Include Files field.
This way, the settings work the same way as including pst files from all devices that are under the Optimized for Efficiency option.

Admin_include_all_1.png

Q4. Would the restore behavior change when I configure the Outlook settings to  “Optimized for performance”?

Yes, when you configure the outlook settings to Optimized for performance, the PST file will be restored to the selected location on the local drive. After restoring, you can import the same to your Outlook account to access the emails.

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