Log in to Druva Cloud Platform Console
URLs that must be permitted
Incoming and outgoing traffic from the following URLs must be permitted:
Public Cloud URLs
| Druva Cloud Platform login | https://login.druva.com |
| Druva dashboard | https://console.druva.com |
| inSync landing page | |
| Hybrid Workloads landing page | https://phoenix.druva.com |
| Native Workloads landing page | https://console.cloudranger.com |
Gov Cloud URLs
| inSync login page | https://loginfederal.druva.com |
| Druva dashboard for inSync | https://consolefederal.druva.com |
| inSync landing page | https://federal.druva.com |
| Hybrid Workloads login page | https://govlogin.druva.com |
| Druva dashboard for Hybrid Workloads | https://govconsole.druva.com |
| Hybrid Workloads landing page | govphoenix.druva.com |
To allow the traffic from the URLs listed above using IP addresses, contact Support.
No changes are required if you allow incoming and outgoing traffic from Druva URLs by adding *.druva.com in the exclusion list of the firewall settings.
Supported Multifactor Authentication Methods
The following methods are supported:
|
Method |
Public Cloud |
Hybrid Workloads Gov Cloud |
inSync Gov Cloud |
|---|---|---|---|
|
Authenticator App |
Yes |
Yes |
Planned |
|
SMS |
Yes |
No |
No |
|
Email* |
Yes |
No |
No |
For more information, see Configure Multifactor Authentication for your organization.
The email-based method will be discontinued soon for Public Cloud. If you are using this method, we strongly recommend you change it to Authenticator App-based Multifactor Authentication.
First login to Druva Cloud Platform
|
If you are |
Login process |
|---|---|
| First Druva Cloud administrator | |
|
First Druva Cloud administrator for Public Cloud |
Login using Authenticator App (TOTP) |
|
First Druva Cloud administrator for GovCloud |
Login with the password. Multifactor Authentication can be enabled after the first login. |
|
Second administrator |
|
|
Login with IdP username and password. If you are a Druva Cloud Administrator, you can choose to login using your account password instead of SSO credentials. |
|
|
Login with a password and the configured Multifactor Authentication method |
|
|
Other Admins |
For Public GovCloud: Login with the configured Multifactor Authentication method. For Gov Cloud: If Multifactor Authentication is not enabled, directly log in with a password. |
First login with Multifactor Authentication
-
Click the Activate Account link received in the invitation email.
-
Accept the Cloud Services Customer Agreement.
-
Set your password.
-
Sign in again using the new password.
-
Configure the multifactor authentication method and proceed with login.
-
For SMS-based Authentication: Authenticate using the OTP you received on your mobile devices.
-
For Authenticator App-based Authentication: Link to the authenticator app by scanning or entering a QR code in the authenticator app.
Authenticate using the OTP received via the authenticator app.
-
For Email Authentication: Authenticate using the OTP they received via email.
-
First login without Multifactor Authentication
-
Click the Activate Account link received in the invitation email.
-
Accept the Cloud Services Customer Agreement.
-
Set your password.
-
Sign in again using the new password.
Reset forgotten password
If you forget your password, you can reset it independently with a one-time-use password reset link that is sent on your registered email ID.
- Open the Druva console.
- Click on the Forgot Password link.
- An email notification with one-time password reset link is sent on your registered email ID.
Note: The link is active for 30 minutes.
- Click on the Reset Password link. You are directed to the Druva Console.
- Enter your new password and click Change Password.
Note: The password must not match your previous 5 passwords.
Reset the password of another administrator
A Druva Cloud administrator can reset the password for another administrator.
- In the left navigation, click Manage Administrators.
- Click on the administrator name whose password you want to reset.
- Click on the menu button next to Edit and click Reset Password.
- A password reset email is sent to the administrator.
Reset the Multifactor Authentication of another administrator
In case, you have lost or forgotten your mobile device, or if your account is compromised, you can ask the Druva Cloud administrator to reset your Multifactor Authentication.
- In the left navigation, click Manage Administrators.
- Click on the administrator name whose authentication you want to reset.
- Click on the menu button next to Edit and click Reset Multifactor Authentication.
- In the confirmation dialog, click Continue.
- Authenticator App reset: For the first login after reset, reconfigure your App with your Druva account using the QR code displayed.
- SMS reset: For the first login after reset, register your mobile number with your Druva account.