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Druva Documentation

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URLs that must be permitted

Incoming and outgoing traffic from the following URLs must be permitted:

Public Cloud URLs

Druva Cloud Platform login https://login.druva.com
Druva dashboard https://console.druva.com
inSync landing page
Enterprise Workloads landing page https://console.druva.com/enterpriseworkloads
AWS Workloads landing page https://console.cloudranger.com

GovCloud URLs

inSync login page https://loginfederal.druva.com
Druva dashboard for inSync https://consolefederal.druva.com
inSync landing page https://federal.druva.com
Druva  dashboard for Enterprise Workloads https://govlogin.druva.com
AWS Workloads landing page https://gov-cloudranger.druva.com/

To allow the traffic from the URLs listed above using IP addresses, contact Support.  

No changes are required if you allow incoming and outgoing traffic from Druva URLs by adding *.druva.com in the exclusion list of the firewall settings. 

Supported Multifactor Authentication Methods

The following methods are supported:

Method

Public Cloud

Enterprise Workloads GovCloud

inSync GovCloud

Authenticator App

Yes 

Yes 

Yes

SMS

Yes 

No

No

For more information, see Configure Multifactor Authentication for your organization.      

First log in to Druva Cloud Platform

If you are 

Login process

First Druva Cloud administrator

First Druva Cloud administrator for Public Cloud and Enterprise Workloads GovCloud

Login using Authenticator App (TOTP)

First Druva Cloud administrator for inSync GovCloud

Login with the password. 

Multifactor Authentication can be enabled after the first login.

Second administrator

SSO configured

Login with IdP username and password.

If you are a Druva Cloud Administrator, you can choose to login using your account password instead of SSO credentials.

Failsafe Druva Cloud administrator

Login with a password and the configured Multifactor Authentication method.

Other Admins

For Public Cloud and Enterprise Workloads GovCloud: Login with the configured Multifactor Authentication method. 

For inSync GovCloud: If Multifactor Authentication is not enabled, directly log in with a password.

Note: Multifactor Authentication is not enabled by default for the Evaluation license. It is mandatory after the license is updated to Commercial. 

First login to Activate Druva Cloud Platform

  1. Click the Activate Account link received in the invitation email.
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  2. Accept the Cloud Services Customer Agreement.

  3. Set your password.

4. Sign in again using the new password.

5. Set the authenticator app by scanning the QR code.
Configure Authenticator App1.png

6. Enter a QR code in the authenticator app and click Verify to log in to the console.

Enter OTP for Authenticator App.png

Once your organization's authentication method is enabled, you are notified with an email about the activation.

  • For Authenticator App-based Authentication: 
  1. At the first login, link to the authenticator app by scanning the QR code.

Configure Authenticator App1.png

2. Enter a QR code in the authenticator app and click Verify to log in to the console.

Enter OTP for Authenticator App.png

At every next login, the administrators are required to authenticate themselves using the OTP they receive via the authenticator app. 

  • For SMS-based Authentication:
  1. At the first login, Register your mobile number to receive the OTP. 

Register Mobile Number.png

2. Enter the OTP  and  click Verify to login to the console. 

Enter OTP for SMS png.png

At every next login, the administrators are required to authenticate themselves using the OTP they receive on their mobile devices.

Reset forgotten password  

If you forget your password, you can reset it independently with a one-time-use password reset link that is sent on your registered email ID.

  1. Open the Druva console. 
  2. Click on the Forgot Password link. 
    forgot_password.png
  3. An email notification with one-time password reset link is sent on your registered email ID.
    Note: The link is active for 30 minutes. 
  4. Click on the Reset Password link. You are directed to the Druva Console. 
  5. Enter your new password and click Change Password
    Note: The password must not match your previous 5 passwords.  
    reset_password.png

Reset the password of another administrator

A Druva Cloud administrator can reset the password for another administrator. 

  1. In the left navigation, click Manage Administrators
  2. Click on the administrator name whose password you want to reset. 
  3. Click on the menu button next to Edit and click Reset Password.
  4. A password reset email is sent to the administrator. 

Reset the Multifactor Authentication of another administrator 

In case, you have lost or forgotten your mobile device, or if your account is compromised, you can ask the Druva Cloud administrator to reset your Multifactor Authentication. 

  1. In the left navigation, click Manage Administrators
  2. Click on the administrator name whose authentication you want to reset. 
  3. Click on the menu button next to Edit and click Reset Multifactor Authentication.
  4. In the confirmation dialog, click Continue.
    1. Authenticator App reset: For the first login after reset, reconfigure your App with your Druva account using the QR code displayed.
    2. SMS reset: For the first login after reset, register your mobile number with your Druva account.