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Druva Documentation

Introduction to Druva Cloud Platform Console

Druva Cloud Platform Console is the starting point from where you administer data backed up from the configured data sources. It is the first page you see when you log in, and it provides:

  • An overview of all the services in an account
  • Information about the data protected by Druva
  • Information about the data sources that are registered with Druva

You see the following page when you access the Druva Cloud Platform Console:


The sections of the page are described below. 

  • If you have licensed both inSync as well as Phoenix prior to Druva Cloud Platform release of July 14th, 2018 and have not merged the accounts:
    • The Druva Cloud Platform Console displays the services, summary, and utilization only applicable to the product which you selected at the time of login. And the services associated with the other product remain inactive.
    • If you attempt to access the services of other than the logged-in product, a prompt is displayed, which requests your permission to switch from one product to the other product.

Global Navigation Panel


On the top-left corner of the page, you can access the Global Navigation Panel by clicking the Druva logo logo.png.
The Global Navigation Panel provides the navigation to the Druva products and administration section.

If you are a Druva Cloud administrator, you can:

  • Add, edit, or delete inSync, Phoenix, or other Druva Cloud administrators
  • Set up a password policy
  • Set up SSO for administrators
  • Set up geofencing (block login requests from unauthorized networks)

For more information, see About Druva administrators.

To navigate from the applicable Product Management Console to the Druva Cloud Platform Console at any time during the session, click the Druva icon logo.png > Console.

Data Protection Summary


The following table describes the information in the Data Protection Summary section:

Field Description
Data Sources Shows the total number of sources in your account that Druva is backing up. Sources can be endpoints such as laptops, or remote servers such as virtual machines. 

Total Data

Shows the total amount of data that Druva has backed up across all the data sources, utilizing the Druva services.

The total data shown in this field is categorized product-wise as follows:

  • inSync: Total data backed up across all the devices.
  • Phoenix: Total Source + Changed data across all the data sources.

To view the total data backed up product-wise:

  • See Total data field in the Usage Trends area on the inSync dashboard.
  • See Source + Changes field in the License and Storage area on the Phoenix dashboard.
Data by Source Provides a comparative estimate of storage that the data sources consume.
Note: The storage consumed by file servers is equal to the total storage consumed by registered Windows servers, Linux servers, and NAS shares.

Service Utilization


The following table describes the information in the Service Utilization section:

Field Description

Successful Backups

Shows the total number of successful backups, utilizing the Druva services.

The total number of successful backups is counted as the sum of:

  • inSync: Total number of successful backups across all the devices, CloudApps, and Sharepoint sites.
  • Phoenix: Total number of successful backups for all the workloads across the organizations.

Only the last successful backups are counted. 

To view the successful backups product-wise:

  • See the Backup and Restore Status area on the inSync dashboard.
  • See the Organizations area on the Phoenix dashboard.

Total Restores

Shows the total number of all successful restore jobs to date, utilizing the Druva services. 

The total number of restores is counted as the sum of:

  • inSync: Total number of restores across devices, CloudApps, and Sharepoint sites.
  • Phoenix: Total number of restores done till date.

To view the successful restores product-wise:

  • See the Backup and Restore Status area on the inSync dashboard.
  • See the Summary area on the Phoenix dashboard.
Legal Holds Shows the total number of Legal Holds applied to the snapshots in inSync.
Compliance Policies Shows the total number of Compliance Policies created within inSync account. 
DR Instances Shows the total number of virtual machines replicated in your AWS account.

Storage Growth


The storage growth section shows how the storage consumption for your account has changed over the last 90 days. When you hover over a particular place in the chart, you can see the storage consumed on a day. 

For a new account, the storage growth is zero percent. After the first backup job is complete, the chart shows the growth in comparison to zero bytes consumed on the day of the account creation. The chart is updated over a period of 90 days based on the data Druva backs up from different data sources according to different schedules.
The storage growth chart on the Druva Cloud Platform Console displays the total de-duped data backed up in inSync over the last 90 days and Source + Changed data backed up in Phoenix. 

Products & Services

The Products & Services section lists all the Druva products and their services.


Druva services are categorized as:


Clicking inSync launches the inSync Management Console. The inSync services available on the Druva Cloud Platform Console are described below:

  • Devices: Data protection services for Endpoints. For more information on devices that Druva can backup, see Hardware and software prerequisites. After a device is backed up, you can restore its data if the device is lost or stolen. For more information on inSync client, see inSync Client for Druva Cloud and Get started: Backup and Restore.  
  • Microsoft 365, G Suite, Salesforce, Box, and Slack: Data protection services for Cloud Apps. Druva can backup data created and managed on Cloud Apps such as G Suite. For more information, see Cloud Apps.
  • Compliance: inSync Compliance provides visibility of compliance breaches associated with end-user data in your organization. Use inSync Compliance to proactively track, monitor, and get notified of data compliance risks in your organization. For more information, see Governance, DLP, and Compliance
  • eDiscovery: With legal hold, you can preserve user backup data and avoid data deletion. When you keep a user on legal hold, the backup data for that user is excluded from compaction. inSync does not delete the data that the user backs up from any user device. Administrators can analyze user data by using eDiscovery tools. For more information, see Legal Hold
  • Federated Search: A tool to let you search across backed up data. The Federated Search capability provides Security, Legal, and Forensic teams with enhanced forensic investigative capabilities. inSync uses the metadata attributes of files and emails to deliver fast and accurate search results. For more information, see Federated search for backed up data


Clicking Phoenix launches the Phoenix Management Console. The Phoenix services available on the Druva Cloud Platform Dashboard are described below:

  • Servers: Data protection service to register physical servers with Druva for backup and recovery.

    Supported physical servers are:
  • VMware: Data protection service to register virtual machines with Druva for backup and recovery.

    Supported virtual machines are: 


  • Clicking the File Server and VMware will redirect the Druva Cloud administrator and the Phoenix Cloud administrator to the Phoenix Management Console.
  • Clicking the File Server and VMware will prompt the Organization administrator and the Group administrator having multiple organization access to select a specific organization.
  • Disaster Recovery: Use Phoenix disaster recovery to create copies of your on-premise VMware virtual machines on your Amazon Web Services (AWS) Virtual Private Cloud (VPC). In-case some of your VMware virtual machines experience downtime, you can spin up your AWS EC2 instances within minutes and reroute the traffic to the EC2 instances. For more information, see Disaster Recovery-as-a-Service.

Note: It is possible that few services are not available based on the license. If you click on a service that is not enabled, you are taken to a web page that either provides a video or a walkthrough of the service. If you are interested in buying the service, contact Druva Support


Realize hosts modern services built on top of Druva Phoenix and Druva inSync to provide customers the benefits of AI/ML technologies to harness knowledge from their own data.

Druva Realize is currently available only to Phoenix Elite and Enterprise licensed customers. For more information, contact Druva Support.

  • Realize Storage Insights - Primarily designed to help customers optimize their storage costs. It enables administrators to -
    • Analyze the type of data under protection
    • Predict data growth and improve storage utilization
    • Identify non-critical data under protection and remove it by enhancing the content rules and backup policies
    • Plan and manage the storage costs required to protect the essential data over the period

To learn more, see Storage Insights.

  • Recommendations: Recommendations is an ML-based service designed to identify and proactively inform administrators about the non-critical data under protection (in their Druva Cloud account) and recommend necessary action to exclude it from backup.
    • Visualize non-critical business data for a data profile that has built up over the period
    • Analyze the data types that are causing an increase in the storage consumption 
    • Take actions to exclude the non-critical files by modifying the backup policies

To learn more, see Realize Recommendations.

Cloud Ranger

Clicking Cloud Ranger will redirect the user to the CloudRanger Management Console. To learn more about CloudRanger services refer to

Cloud Status


This section shows the region where your snapshots are stored and its health. In the above example, two locations in your account are operational. The possible states are:

State Denoted with Description
Operational green.png All Druva services are up and running
Planned Maintenance blue.png Few or all regions are undergoing scheduled maintenance. Druva services may not be available for some time. 
Partial Service Disruption orange.png Regions denoted with the orange dot are unavailable. Druva services linked to this region are not available for use until the regions are operational. 
Service Disruption red.png All regions are unavailable and none of the Druva services are available for use until the regions are operational. When you hover on the region you can see how much storage a service consumes in the region. 

The cloud status section shows service disruption for a region if it is unavailable for either inSync or Phoenix. It is possible that the region unavailable for one of the products while it is available for the other service. To see if a region is available for Phoenix or inSync, hover over the region and see more details about it.

For example, it is possible that a region is unavailable for Phoenix while it is available for inSync, and the cloud status section shows service disruption. However, if the Phoenix license is not attached to the account, the cloud status shows operational for that region since it is available for inSync.

Additional Services

In addition to the services above, you also see the following services:

  • Help Center: Access the Help Center by clicking on the HelpIcon.png icon. The Help Center provides you access to the release announcements, Druva product documentation, and support resources.