EOL Policy for Phoenix clients
The following policies are applicable to the Phoenix clients:
- End-of-support (EOS): Druva ends all support for the Phoenix client versions that are more than 18 months old and no patches are made available. Auto-upgrades will continue to work. Druva starts sending periodic reminders to its customers to ensure that they upgrade Phoenix clients to the latest version.
- End-of-life (EOL): EOL for a Phoenix client version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Phoenix client versions that are more than 24 months old may stop connecting to the cloud and all backups and restores may be blocked. During a Phoenix release, Druva publishes the tentative EOL date for the Phoenix client. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.
EOL Policy for Phoenix CloudCache
Each release of Phoenix Cloud Cache provides new features and enhancements. Druva also releases patches and hotfixes for Phoenix CloudCache as and when required. As per Druva’s EOL policy, Druva supports the last two versions of Phoenix CloudCache. EOL for a Phoenix CloudCache version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade Phoenix CloudCache to the latest version.