Support matrix and EOS policies
End-of-Life (EOL) Policy for inSync Client for Cloud
Each release of the inSync Client for Cloud comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.
Druva recommends its customers to periodically upgrade the inSync Client installed on user devices to the latest version.
The following EOL policies are applicable to the inSync Client for Cloud:
- End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work.
- End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked.
Druva supports only the last version of inSync Client compatible with Linux OS. The last version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS the latest version isinSync Client v5.9.3.
Druva sends periodic reminders to its customers to ensure that they upgrade the ((Client)) for Cloud to the latest version.
Latest inSync Client for Cloud
The following table displays the latest inSync Client versions for Cloud and the revision number for each OS platform.
Release Version | Revision No. (Windows) | Revision No. (macOS) | Revision No. (Linux) |
---|---|---|---|
v7.2.3 | - | r110425 | - |
v7.2.2 |
|
r110415 | - |
Linux (Ubuntu) - v5.9.5 Patch | - | - | r100910 |
Linux (RHEL)- v5.9.5 | - | - | r100890 |
Linux (CentOS) - v5.9.3 | - | - | r100773 |
Customers can opt to upgrade the inSync Client for Cloud to the latest version by using either manual upgrade, bulk upgrade, or auto-upgrade. For instructions on how to upgrade the inSync Client for Cloud, see Upgrade the inSync Client.
For assistance, submit a request to Support.
Supported inSync Client for Cloud versions
The following table lists the inSync Client for Cloud versions that Druva supports with inSync Cloud.
Release Version | Revision No. (Windows) |
Revision No. (macOS) |
Revision No. (Linux) |
EOS Date | EOL Date |
---|---|---|---|---|---|
7.2.3 | - | r110425 | - | August 01, 2024 | February 01, 2025 |
7.2.2 |
- |
r110415 | - | December 01, 2023 | June 01, 2024 |
7.2.1 | - | r110386 | - | March 01, 2024 | September 01, 2024 |
7.1.0 | r110275 | r110275 | - | August 01, 2023 | February 01, 2024 |
7.0.1 | r110201 | r110206 | - | April 01, 2023 | October 01, 2023 |
7.0.0 | r110180 | r110180 | - | January 01, 2023 | July 01, 2023 |
6.9.1_ Patch *Patch update over inSync Client v6.9.1 for inSync GovCloud |
r110192` | r110192 | - | March 01, 2023 | September 01, 2023 |
6.9.1 *Patch update over inSync Client v6.9.0 for inSync GovCloud |
r111080 | r111080 | - | January 01, 2023 | July 01, 2023 |
6.9.0 | r110050 | r110050 | - | October 01, 2022 | April 01, 2023 |
6.8.3 *Patch update over inSync Client v6.8.0 for inSync GovCloud |
- | r110041 | - | October 01, 2022 | April 01, 2023 |
6.8.2 *Patch update over inSync Client v6.8.0 |
- | r110030 | - | July 01, 2022 | January 01, 2023 |
6.8.1 *Patch update over inSync Client v6.8.0 |
r110020 | r110020 | - | June 01, 2022 | December 01, 2022 |
6.8.0 | r110000 | r110000 | - | May 01, 2022 | November 01, 2022 |
6.7.1 *Patch update over inSync Client v6.7.0 |
r108801 | - | - | April 01, 2022 | October 01, 2022 |
6.7.0 | r107661 | r107661 | - | March 01, 2022 | September 01, 2022 |
6.6.4 *Patch update over inSync Client v6.6.0 |
r103713 | - | - | December 01, 2021 | June 01, 2022 |
6.6.3
*Patch update over inSync Client v6.6.0 |
r102156 | - | - | November 01, 2021 | May 01, 2022 |
6.6.2
*Patch update over inSync Client v6.6.0 |
r100560 |
r100560 |
- |
October 01, 2021 |
April 01, 2022 |
6.6.1
*Patch update over inSync Client v6.6.0 |
r99876 |
- |
- |
September 01, 2021 |
March 01, 2022 |
6.6.0 | r99127 | r99127 | r76740
Note:
|
September 01, 2021 | March 01, 2022 |
6.5.2
*Patch update over inSync Client v6.5.0 |
r99097 | - | - | September 01, 2021 | March 01, 2022 |
6.5.1
*Patch update over inSync Client v6.5.0 |
r96080 | r96080 | - | July 01, 2021 | January 01, 2022 |
5.9.5 Patch Note: Druva has not released a new inSync Client for Linux Cent OS with 5.9.4. You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS. |
- | - |
r10091 |
August 01, 2024 | January 01, 2023 |
5.9.5 | - | - |
r100890
|
April 01, 2024 | October 01, 2024 |
5.9.4 | - | - |
r100873
|
October 30, 2023 | April 30, 2024 |
Linux (CentOS) -
5.9.3 *Patch update over inSync Client v5.9.2 that supports CentOS 8 |
- | - | r100773 | April 01, 2023 | November 01, 2023 |
5.9.3 *Patch update over inSync Client v5.9.2 that includes enhanced User Interface |
- | - | r100663 | March 01, 2021 | August 01, 2023 |
5.9.1 *Patch update over inSync Client v5.9 that includes support for Ubuntu 20.04 |
- | - | r100563 | August 01, 2022 | February 01, 2023 |
5.9 |
- | - | r76740 | - | - |
Unsupported inSync Client versions
The following table lists the inSync Client versions for which support has been discontinued.
Release No. | Revision No. (Windows) | Revision No. (Mac) | Revision No. (Linux) | EOL Date | |
---|---|---|---|---|---|
6.5.0 | r92641 | r92641 | - | May 01, 2021 | November 01, 2021 |
6.2.0 | r81703 | r83221 | - | May 01, 2021 | |
6.1.1 | r72937 | r73217 | - | October 01, 2020 | |
6.1.0 | r69845 | r69845 | - | August 01, 2020 | |
6.0.1 | r66660 | r66660 | - | May 01, 2020 | |
5.9.5 | r60564 | r58373 | - | June 01, 2019 | |
5.9 | r51251 | r51251 | - | December 01, 2018 | |
5.8 | r44506 | r44798 | - | August 01, 2017 | |
5.7 | r40852 | r40851 | - | June 01, 2017 | |
5.6 | r37902 | r37901 | - | February 01, 2017 | |
5.5 | r34036 | r33963 | r33966 | September 01, 2016 | |
5.4.2 | r31693 | r31790 | - | June 01, 2016 | |
5.4.1 | r29258 | r29361 | r26044 | February 01, 2016 | |
5.4 | r28251, r27380, r26924, r26043, r25819 | r28250, r26923, r26042, r25748 | r26044 | August 01, 2015 | |
5.3.1 | r23138, r22614 | r23137, r22613 | - | April 01, 2015 | |
5.3 | r21115 | r21508, r21113 | r21121 | January 01, 2015 |
EOL Policy for inSync CloudCache Server
Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.
Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.
EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.
Supported inSync CloudCache Server versions
The following table lists the supported versions
Release No. | Revision No. | inSync Cloud | inSync GovCloud |
---|---|---|---|
5.9.6 | r110281 | ![]() |
![]() |
5.8 Patch update 3 | r110280 | ![]() |
![]() |
5.8 Patch Update 2 | r108117 | ![]() |
![]() |
5.8 Patch Update 1 | r106878 | ![]() |
![]() |
5.8 | r42608 | ![]() |
![]() |
Unsupported inSync CloudCache Server versions
The following table lists the inSync CloudCache Server versions for which support has been discontinued.
Release No. | Revision No. |
---|---|
5.4.2 |
r31749 |
5.4.1 | r26924 |
EOL policy for inSync Connector
Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.
Note: Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.
EOL for a inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.
Supported inSync Connector versions
The following table lists the supported versions for inSync Cloud and Gov Cloud
Cloud | Release No. | Revision No. |
---|---|---|
inSync Cloud | 6.2 | r110852 |
inSync GovCloud | 6.1.1 patch update | r0809d3fa |
inSync Cloud inSync GovCloud |
6.1.1 | r79092 |
inSync Cloud inSync GovCloud |
5.8 | r42608 |
Unsupported inSync Connector versions
The following table lists the inSync Connector versions for which support has been discontinued.
Release version | Revision No. |
---|---|
5.4.2 | r31693 |
5.4 | r25819 |
5.8 | r42608 |
6.1.1 | r79092 |
EOL policy for Druva Mobile App
Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the Druva Mobile App as and when required.
Note: Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions of Druva Mobile App on Android and iOS.
EOL for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.
Supported Druva Mobile App versions for Android
Mobile OS Platform | OS Versions | Supported mobile app versions |
---|---|---|
Android |
|
5.0.1- r2271 |
Supported Druva Mobile App app versions for iOS
Mobile OS Platform | OS Versions | Supported mobile app versions |
---|---|---|
iOS |
|
|
Unsupported Druva Mobile App app versions for Android
Mobile OS Platform | Unsupported mobile app versions |
---|---|
Android |
|
Unsupported Druva Mobile App versions for iOS
Mobile OS Platform | Unsupported mobile app versions |
---|---|
iOS |
|
Effective October 03, 2020, Druva will no longer develop, repair, maintain, or test the following versions of mobile app versions. For assistance, submit a request to Support.
Mobile OS Platform | OS Version |
---|---|
Windows |
|
End-of-Life (EOL) Policy for Box
Effective September 30, 2020, Druva will no longer develop, repair, maintain, or test the product software.
For assistance, submit a request to Support.
End-of-Life (EOL) Policy for inSync Share
The following table lists the milestones and dates for inSync Share.
Milestone | Definition | Date |
---|---|---|
End-of-Sale date | The last date to order the product through the Druva Quoting Tool. The product will not be available for sale after this date. | July 15, 2021 |
End-of-Renewals date |
The last date until when renewals can be done. The contract end date will be the End-of-Life date, which is September 30, 2022. |
June 30, 2022 |
End-of-Life and Last date of Support | The last date to receive applicable service and support for the product as entitled by the active service contracts or by warranty terms and conditions. After this date, all support services for the product will be unavailable, and the product will become obsolete. | September 30, 2022 |
End-of-Support (EOS) Policy for inSync Client for Cloud
Each release of the inSync Client for Cloud comes with new features, and enhancements. Druva also releases patches, bug-fixes, and hotfixes for the inSync Client when required.
Druva recommends upgrading the inSync Client to the latest version at all times, enabling our customers to consume the latest feature and improvements.
The following EOS policy is applicable for inSync Client for Cloud:
End-of-Support (EOS): Druva ends all support for the inSync Client for Public and FedRAMP certified cloud versions that are more than 18 months old, and no patches, bug fixes, and technical assistance is made available. The inSync Client that is over 18 months old will stop connecting to the inSync Cloud, and all backups and restores will be blocked.
Druva supports only the latest version of inSync Client compatible with Linux OS. The latest version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS, the latest version is inSync Client v5.9.3.
Druva sends periodic reminders (add communication channels) to its customers to ensure that they upgrade the Client Cloud to the latest version.
Supported inSync Client for Cloud versions
Release Version
|
(Windows) |
(macOS) |
(Linux) |
EOS Date |
---|---|---|---|---|
7.2.3 | - | r110425 | - | August 01, 2024 |
7.2.2 | - | r110415 | - | June 01, 2024 |
7.2.1 |
- |
|
- |
March 01, 2024 |
7.1.0 |
|
|
- |
August 01, 2023 |
7.0.1 | r110201 | r110206 | - | April 01, 2023 |
7.0.0 |
|
|
- |
January 01, 2023 |
6.9.1_ Patch *Patch update over inSync Client v6.9.1 for inSync GovCloud |
|
|
- |
March 01, 2023 |
6.9.1 *Patch update over inSync Client v6.9.0 for inSync GovCloud |
|
|
- |
January 01, 2023 |
6.9.0 |
|
|
- |
October 01, 2022 |
6.8.3 *Patch update over inSync Client v6.8.0 for inSync GovCloud |
- |
|
- |
October 01, 2022 |
6.8.2 *Patch update over inSync Client v6.8.0 |
- |
|
- |
July 01, 2022 |
6.8.1 *Patch update over inSync Client v6.8.0 |
|
|
- |
June 01, 2022 |
6.8.0 |
|
|
- |
May 01, 2022 |
6.7.1 *Patch update over inSync Client v6.7.0 |
|
- |
- |
April 01, 2022 |
6.7.0 |
|
|
- |
March 01, 2022 |
6.6.4 *Patch update over inSync Client v6.6.0 |
|
- |
- |
December 01, 2021 |
6.6.3 *Patch update over inSync Client v6.6.0 |
|
- |
- |
November 01, 2021 |
6.6.2 *Patch update over inSync Client v6.6.0 |
|
|
- |
October 01, 2021 |
6.6.1 *Patch update over inSync Client v6.6.0 |
|
- |
- |
September 01, 2021 |
6.6.0 |
|
|
September 01, 2021 |
|
6.5.2 *Patch update over inSync Client v6.5.0 |
|
- |
- |
September 01, 2021 |
6.5.1 *Patch update over inSync Client v6.5.0 |
|
|
- |
July 01, 2021 |
5.9.5 Patch
|
- | - | ![]() |
August 30, 2024 |
5.9.5
|
- |
- |
|
April 01, 2024 |
5.9.4
|
- |
- |
|
October 30, 2023 |
Linux (CentOS) - 5.9.3 *Patch update over inSync Client v5.9.2 that supports CentOS 8 (8.2.2004) |
- |
- |
|
April 01, 2023 |
5.9.3 *Patch update over inSync Client v5.9.2 that includes enhanced User Interface |
- |
- |
|
March 01, 2021 |
5.9.1 *Patch update over inSync Client v5.9 that includes support for Ubuntu 20.04 |
- |
- |
|
August 01, 2022 |
5.9 |
- |
- |
|
- |
EOS Policy for inSync CloudCache Server
Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.
As Per Druva's EOS policy, Druva supports only the latest version of CloudCache.
EOS for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.
Supported inSync CloudCache Server versions
The following table lists the supported versions.
Release No. |
Revision No. |
inSync Cloud |
inSync GovCloud |
---|---|---|---|
5.9.6 |
r110281 |
|
|
5.8 Patch update 3 |
r110280 |
|
|
5.8 Patch Update 2 |
r108117 |
|
|
5.8 Patch Update 1 |
r106878 |
|
|
5.8 |
r42608 |
|
|
EOS policy for AD/LDAP Connector / inSync Connector
Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.
Note: Per Druva's EOS policy, Druva supports the latest version of the inSync Connector.
EOS for the inSync Connector version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.
Supported Connector versions
The following table lists the supported versions for inSync Cloud and Gov Cloud.
Version | Revision | inSync Cloud |
inSync GovCloud |
---|---|---|---|
6.2 | r110852 | ![]() |
![]() |
6.1.1 patch update | r0809d3fa | ![]() |
![]() |
6.1.1 patch update | r106783 | ![]() |
![]() |
6.1.1 | r79092 | ![]() |
![]() |
5.8 | r42608 | ![]() |
![]() |
After the software vendor ends the support for a specific operating system, Druva shall continue to back up and restore resources on that operating system for a grace period of 18 months to facilitate migration to the new operating system. After 18 months, Druva shall immediately end all its technical assistance, auto-upgrades, and bug fixes for the agents running on that operating system. You should review the vendor release notes for the EOS timelines of the operating system(s) deployed in your organization from time to time to avoid any disruptions to your backup and restore activities. Review the list of supported platforms in the Support matrix article.
EOS policy for Druva Mobile App
Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the Druva Mobile App as and when required.
Note: Per Druva's EOS policy, Druva supports the latest version of the Druva Mobile App on Android and iOS.
EOS for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.
Supported Druva Mobile App for Android versions
App version | Operating system version |
---|---|
Android |
|
Supported Druva Mobile App app for iOS versions
App version | Operating system version |
---|---|
iOS |
|