Support matrix and EOS policies
End-of-Support (EOS) Policy for inSync Client for Cloud
Each release of the inSync Client for Cloud comes with new features, and enhancements. Druva also releases patches, bug-fixes, and hotfixes for the inSync Client when required.
Druva recommends upgrading the inSync Client to the latest version at all times, enabling our customers to consume the latest feature and improvements.
The following EOS policy is applicable for inSync Client for Cloud:
End-of-Support (EOS): Druva ends all support for the inSync Client for Public and FedRAMP certified cloud versions that are more than 18 months old, and no patches, bug fixes, and technical assistance is made available. The inSync Client that is over 18 months old will stop connecting to the inSync Cloud, and all backups and restores will be blocked.
Druva supports only the latest version of inSync Client compatible with Linux OS. The latest version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS, the latest version is inSync Client v5.9.3.
Druva sends periodic reminders (add communication channels) to its customers to ensure that they upgrade the Client Cloud to the latest version.
Supported inSync Client for Cloud versions
Release Version |
(Windows) | (macOS) | (Linux) | EOS Date |
---|---|---|---|---|
7.2.5 | r110485 | 110485 | - | May 01, 2025 |
7.2.5 (GovCloud) |
r100490 | r110490 | - | June 01, 2025 |
7.2.4 | r110444 | r110437 | - | September 01, 2024 |
7.2.3 | r110438 | r110425 | - | August 01, 2024 |
7.2.2 | - | r110415 | - | June 01, 2024 |
7.2.1 |
- |
|
- |
March 01, |
7.1.0 |
|
|
- |
August 01, |
7.0.1 | r110201 | r110206 | - | April 01, 2023 |
7.0.0 |
|
|
- |
January 01, |
6.9.1_ Patch *Patch update |
|
|
- |
March 01, |
6.9.1 *Patch update |
|
|
- |
January 01, |
6.9.0 |
|
|
- |
October 01, |
6.8.3 *Patch update |
- |
|
- |
October 01, |
6.8.2 *Patch update |
- |
|
- |
July 01, |
6.8.1 *Patch update |
|
|
- |
June 01, |
6.8.0 |
|
|
- |
May 01, |
6.7.1 *Patch update |
|
- |
- |
April 01, |
6.7.0 |
|
|
- |
March 01, |
6.6.4 *Patch update |
|
- |
- |
December 01, 2021 |
6.6.3 *Patch update |
|
- |
- |
November 01, 2021 |
6.6.2 *Patch update |
|
|
- |
October 01, |
6.6.1 *Patch update over v6.6.0 |
|
- |
- |
September 01, 2021 |
6.6.0 |
|
|
September 01, 2021 |
|
6.5.2 *Patch update |
|
- |
- |
September 01, 2021 |
6.5.1 *Patch update |
|
|
- |
July 01, |
5.9.5 Patch
|
- | - | 100940 | May 01, 2025 |
5.9.5
|
- |
- |
|
April 01, |
5.9.4
|
- |
- |
|
October 30, |
Linux (CentOS) - 5.9.3 *Patch update over inSync Client v5.9.2 that supports CentOS 8 (8.2.2004) |
- |
- |
|
April 01, |
5.9.3 *Patch update over inSync Client v5.9.2 that includes enhanced User Interface |
- |
- |
|
March 01, |
5.9.1 *Patch update over inSync Client v5.9 that includes support for Ubuntu 20.04 |
- |
- |
|
August 01, |
5.9 |
- |
- |
|
- |
Supported Operating System (OS) for inSync Client
Each release of the inSync Client supports the latest 3 versions of OS available at the time of the client release. These operating systems can be Windows, macOS, and Linux. If a new version of an Operating System is released, Druva may choose to qualify it with the latest client version or with an upcoming version of the client. To find out the latest OS-supported versions for particular Client versions, see Downloads page.
EOS Policy for inSync CloudCache Server
Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.
As Per Druva's EOS policy, Druva supports only the latest version of CloudCache.
EOS for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.
Supported inSync CloudCache Server versions
The following table lists the supported versions.
Release No. |
Revision No. |
inSync Cloud |
inSync GovCloud |
---|---|---|---|
5.9.6 |
r110281 |
|
|
5.8 Patch update 3 |
r110280 |
|
|
5.8 Patch Update 2 |
r108117 |
|
|
5.8 Patch Update 1 |
r106878 |
|
|
5.8 |
r42608 |
|
|
EOS policy for AD/LDAP Connector / inSync Connector
Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.
Note: Per Druva's EOS policy, Druva supports the latest version of the inSync Connector.
EOS for the inSync Connector version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.
Supported Connector versions
The following table lists the supported versions for inSync Cloud and Gov Cloud.
Version | Revision | inSync Cloud |
inSync GovCloud |
---|---|---|---|
6.2 | r110852 | ![]() |
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6.1.1 patch update | r0809d3fa | ![]() |
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6.1.1 patch update | r106783 | ![]() |
![]() |
6.1.1 | r79092 | ![]() |
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5.8 | r42608 | ![]() |
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End-of-support policy for vendor operating systems
After the software vendor ends the support for a specific operating system, Druva shall continue to back up and restore resources on that operating system for a grace period of 18 months to facilitate migration to the new operating system. After 18 months, Druva shall immediately end all its technical assistance, auto-upgrades, and bug fixes for the agents running on that operating system. You should review the vendor release notes for the EOS timelines of the operating system(s) deployed in your organization from time to time to avoid any disruptions to your backup and restore activities. Review the list of supported platforms in the Support matrix article.
EOS policy for Druva Mobile App
Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the Druva Mobile App as and when required.
Note: Per Druva's EOS policy, Druva supports the latest version of the Druva Mobile App on Android and iOS.
EOS for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.
Supported Druva Mobile App for Android versions
App version | Operating system version |
---|---|
Android |
|
Supported Druva Mobile App app for iOS versions
App version | Operating system version |
---|---|
iOS |
|