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Druva Documentation

Support matrix and EOS policies

End-of-Support (EOS) Policy for inSync Client for Cloud

Each release of the inSync Client for Cloud comes with new features, and enhancements. Druva also releases patches, bug-fixes, and hotfixes for the inSync Client when required.

Druva recommends upgrading the inSync Client to the latest version at all times, enabling our customers to consume the latest feature and improvements.

The following EOS policy is applicable for inSync Client for Cloud:

End-of-Support (EOS): Druva ends all support for the inSync Client for Public and FedRAMP certified cloud versions that are more than 18 months old, and no patches, bug fixes, and technical assistance is made available. The inSync Client that is over 18 months old will stop connecting to the inSync Cloud, and all backups and restores will be blocked. 

Druva supports only the latest version of inSync Client compatible with Linux OS. The latest version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS, the latest version is inSync Client v5.9.3.

Druva sends periodic reminders (add communication channels) to its customers to ensure that they upgrade the Client Cloud to the latest version.

Supported inSync Client for Cloud versions

Release
Version
(Windows) (macOS) (Linux) EOS Date
7.2.4 r110444 r110437 - September 01,
2024
7.2.3 r110438 r110425 - August 01,
2024
7.2.2 -  r110415  - June 01,
2024

7.2.1

-

green tick image.png

-

March 01,
2024

7.1.0

green tick image.png

green tick image.png

-

August 01,
2023

7.0.1 r110201 r110206 - April 01, 2023

7.0.0

green tick image.png

green tick image.png

-

January 01,
2023

6.9.1_ Patch

*Patch update
over inSync Client v6.9.1 for
inSync
GovCloud

green tick image.png

green tick image.png

-

March 01,
2023

6.9.1

*Patch update
over inSync Client
v6.9.0 for
inSync
GovCloud

green tick image.png

green tick image.png

-

January 01,
2023

6.9.0

green tick image.png

green tick image.png

-

October 01,
2022

6.8.3

*Patch update
over inSync Client
v6.8.0 for
inSync
GovCloud

-

green tick image.png

-

October 01,
2022

6.8.2

*Patch update
over v6.8.0

-

green tick image.png

-

July 01,
2022

6.8.1

*Patch update
over  v6.8.0

green tick image.png

green tick image.png

-

June 01,
2022

6.8.0

green tick image.png

green tick image.png

-

May 01,
2022

6.7.1

 

*Patch update
over v6.7.0

green tick image.png

-

-

April 01,
2022

6.7.0

green tick image.png

green tick image.png

-

March 01,
2022

6.6.4

 

*Patch update
over v6.6.0

green tick image.png

-

-

December 01, 2021

6.6.3

*Patch update
over v6.6.0

green tick image.png

-

-

November 01, 2021

6.6.2

*Patch update
over  v6.6.0

 

green tick image.png

 

green tick image.png

 

-

 

October 01,
2021

6.6.1

*Patch update over v6.6.0

 

green tick image.png

 

-

 

-

 

September 01, 2021

6.6.0

green tick image.png

green tick image.png

 

September 01, 2021

6.5.2

*Patch update
over v6.5.0

green tick image.png

-

-

September 01, 2021

6.5.1

*Patch update
over v6.5.0

green tick image.png

green tick image.png

-

July 01,
2021

5.9.5 Patch

  • Druva has not released a new inSync Client  for Linux CentOS with 5.9.5. You can continue using the supported version of inSync Client 5.9.3 for Linux has CentOS

- - green_tick_image.png August 30,
2024

5.9.5

  • Druva has not released a new inSync Client  for Linux CentOS with 5.9.5.

  • You can continue using the supported version of inSync Client 5.9.3 for Linux has CentOS

-

-

green tick image.png
 

April 01,
2024

5.9.4


Druva has not released a new inSync Client for Linux Cent OS with 5.9.4.

  • You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS

-

-

green tick image.png
 

October 30,
2023

Linux (CentOS) -

5.9.3

*Patch update over inSync Client v5.9.2  that supports CentOS 8

(8.2.2004)

-

-

green tick image.png

April 01,
2023

5.9.3

*Patch update over inSync Client v5.9.2 that includes enhanced User Interface

-

-

green tick image.png

March 01,
2021

5.9.1 

*Patch update over  inSync Client  v5.9 that includes support for Ubuntu 20.04

-

-

green tick image.png

August 01,
2022

5.9 

-

-

green tick image.png

-

Supported Operating System (OS) for inSync Client

Each release of the inSync Client supports the latest 3 versions of OS available at the time of the client release. These operating systems can be Windows, macOS, and Linux. If a new version of an Operating System is released, Druva may choose to qualify it with the latest client version or with an upcoming version of the client. To find out the latest OS-supported versions for particular Client versions, see Downloads page

EOS Policy for inSync CloudCache Server 

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

As Per Druva's EOS policy, Druva supports only the latest version of CloudCache.

EOS for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

Supported inSync CloudCache Server versions 

The following table lists the supported versions.

Release No.

Revision No.

inSync Cloud

inSync GovCloud

5.9.6

r110281

green tick image.png

red cross.png

5.8 Patch update 3

r110280

red cross.png

green tick image.png

5.8 Patch Update 2

r108117

green tick image.png

green tick image.png

5.8 Patch Update 1

r106878

green tick image.png

green tick image.png

5.8

r42608

green tick image.png

green tick image.png

EOS policy for AD/LDAP Connector / inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Note: Per Druva's EOS policy, Druva supports the latest version of the inSync Connector.

EOS for the inSync Connector version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

Supported Connector versions

The following table lists the supported versions for inSync Cloud and Gov Cloud.

Version Revision inSync
Cloud
inSync
GovCloud
6.2 r110852 green_tick_image.png red_cross.png
6.1.1 patch update r0809d3fa red_cross.png green_tick_image.png
6.1.1 patch update r106783 green_tick_image.png green_tick_image.png
6.1.1 r79092 green_tick_image.png green_tick_image.png
5.8 r42608 green_tick_image.png green_tick_image.png

End-of-support policy for vendor operating systems

After the software vendor ends the support for a specific operating system, Druva shall continue to back up and restore resources on that operating system for a  grace period of 18 months to facilitate migration to the new operating system. After 18 months, Druva shall immediately end all its technical assistance, auto-upgrades, and bug fixes for the agents running on that operating system. You should review the vendor release notes for the  EOS timelines of the operating system(s) deployed in your organization from time to time to avoid any disruptions to your backup and restore activities. Review the list of supported platforms in the Support matrix article. 

EOS policy for Druva Mobile App 

Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the  Druva Mobile App as and when required.

Note: Per Druva's EOS policy, Druva supports the latest version of the Druva Mobile App on Android and iOS.

EOS for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.

Supported Druva Mobile App for Android versions 

App version Operating system version
Android
  • Android 10
  • Android 11

  • Android 12

Supported Druva Mobile App app for iOS versions

App version Operating system version
iOS
  • iOS 13
  • iOS 14

  • iOS 15