Support matrix and EOS policies

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End-of-Life (EOL) Policy for inSync Client for Cloud

Each release of the inSync Client for Cloud comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.

Druva recommends its customers to periodically upgrade the inSync Client installed on user devices to the latest version.

The following EOL policies are applicable to the inSync Client for Cloud:

End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work.
End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked.

Druva supports only the last version of inSync Client compatible with Linux OS. The last version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS the latest version isinSync Client v5.9.3.

Druva sends periodic reminders to its customers to ensure that they upgrade the ((Client)) for Cloud to the latest version.

Latest inSync Client for Cloud

The following table displays the latest inSync Client versions for Cloud and the revision number for each OS platform.

Release Version	Revision No. (Windows)	Revision No. (macOS)	Revision No. (Linux)
v7.2.3	-	r110425	-
v7.2.2		r110415	-
Linux (Ubuntu) - v5.9.5 Patch	-	-	r100910
Linux (RHEL)- v5.9.5	-	-	r100890
Linux (CentOS) - v5.9.3	-	-	r100773

Customers can opt to upgrade the inSync Client for Cloud to the latest version by using either manual upgrade, bulk upgrade, or auto-upgrade. For instructions on how to upgrade the inSync Client for Cloud, see Upgrade the inSync Client.

For assistance, submit a request to Support.

Supported inSync Client for Cloud versions

The following table lists the inSync Client for Cloud versions that Druva supports with inSync Cloud.

Release Version	Revision No. (Windows)	Revision No. (macOS)	Revision No. (Linux)	EOS Date	EOL Date
7.2.3	-	r110425	-	August 01, 2024	February 01, 2025
7.2.2	-	r110415	-	December 01, 2023	June 01, 2024
7.2.1	-	r110386	-	March 01, 2024	September 01, 2024
7.1.0	r110275	r110275	-	August 01, 2023	February 01, 2024
7.0.1	r110201	r110206	-	April 01, 2023	October 01, 2023
7.0.0	r110180	r110180	-	January 01, 2023	July 01, 2023
6.9.1_ Patch *Patch update over inSync Client v6.9.1 for inSync GovCloud	r110192`	r110192	-	March 01, 2023	September 01, 2023
6.9.1 *Patch update over inSync Client v6.9.0 for inSync GovCloud	r111080	r111080	-	January 01, 2023	July 01, 2023
6.9.0	r110050	r110050	-	October 01, 2022	April 01, 2023
6.8.3 *Patch update over inSync Client v6.8.0 for inSync GovCloud	-	r110041	-	October 01, 2022	April 01, 2023
6.8.2 *Patch update over inSync Client v6.8.0	-	r110030	-	July 01, 2022	January 01, 2023
6.8.1 *Patch update over inSync Client v6.8.0	r110020	r110020	-	June 01, 2022	December 01, 2022
6.8.0	r110000	r110000	-	May 01, 2022	November 01, 2022
6.7.1 *Patch update over inSync Client v6.7.0	r108801	-	-	April 01, 2022	October 01, 2022
6.7.0	r107661	r107661	-	March 01, 2022	September 01, 2022
6.6.4 *Patch update over inSync Client v6.6.0	r103713	-	-	December 01, 2021	June 01, 2022
6.6.3 *Patch update over inSync Client v6.6.0	r102156	-	-	November 01, 2021	May 01, 2022
6.6.2 *Patch update over inSync Client v6.6.0	r100560	r100560	-	October 01, 2021	April 01, 2022
6.6.1 *Patch update over inSync Client v6.6.0	r99876	-	-	September 01, 2021	March 01, 2022
6.6.0	r99127	r99127	r76740 Note: Druva has not released a new inSync Client for Linux with 6.6.0. You can continue using the supported version of inSync Client 5.9.x for Linux.	September 01, 2021	March 01, 2022
6.5.2 *Patch update over inSync Client v6.5.0	r99097	-	-	September 01, 2021	March 01, 2022
6.5.1 *Patch update over inSync Client v6.5.0	r96080	r96080	-	July 01, 2021	January 01, 2022
5.9.5 Patch Note: Druva has not released a new inSync Client for Linux Cent OS with 5.9.4. You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS.	-	-	r10091	August 01, 2024	January 01, 2023
5.9.5	-	-	r100890 Druva has not released a new inSync Client for Linux CentOS with 5.9.5. You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS	April 01, 2024	October 01, 2024
5.9.4	-	-	r100873 Druva has not released a new inSync Client for Linux Cent OS with 5.9.4. You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS	October 30, 2023	April 30, 2024
Linux (CentOS) - 5.9.3 *Patch update over inSync Client v5.9.2 that supports CentOS 8 (8.2.2004)	-	-	r100773	April 01, 2023	November 01, 2023
5.9.3 *Patch update over inSync Client v5.9.2 that includes enhanced User Interface	-	-	r100663	March 01, 2021	August 01, 2023
5.9.1 *Patch update over inSync Client v5.9 that includes support for Ubuntu 20.04	-	-	r100563	August 01, 2022	February 01, 2023
5.9	-	-	r76740	-	-

Unsupported inSync Client versions

The following table lists the inSync Client versions for which support has been discontinued.

Release No.	Revision No. (Windows)	Revision No. (Mac)	Revision No. (Linux)	EOL Date
6.5.0	r92641	r92641	-	May 01, 2021	November 01, 2021
6.2.0	r81703	r83221	-	May 01, 2021
6.1.1	r72937	r73217	-	October 01, 2020
6.1.0	r69845	r69845	-	August 01, 2020
6.0.1	r66660	r66660	-	May 01, 2020
5.9.5	r60564	r58373	-	June 01, 2019
5.9	r51251	r51251	-	December 01, 2018
5.8	r44506	r44798	-	August 01, 2017
5.7	r40852	r40851	-	June 01, 2017
5.6	r37902	r37901	-	February 01, 2017
5.5	r34036	r33963	r33966	September 01, 2016
5.4.2	r31693	r31790	-	June 01, 2016
5.4.1	r29258	r29361	r26044	February 01, 2016
5.4	r28251, r27380, r26924, r26043, r25819	r28250, r26923, r26042, r25748	r26044	August 01, 2015
5.3.1	r23138, r22614	r23137, r22613	-	April 01, 2015
5.3	r21115	r21508, r21113	r21121	January 01, 2015

EOL Policy for inSync CloudCache Server

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.

EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

Supported inSync CloudCache Server versions

The following table lists the supported versions

Release No.	Revision No.	inSync Cloud	inSync GovCloud
5.9.6	r110281
5.8 Patch update 3	r110280
5.8 Patch Update 2	r108117
5.8 Patch Update 1	r106878
5.8	r42608

Unsupported inSync CloudCache Server versions

The following table lists the inSync CloudCache Server versions for which support has been discontinued.

Release No.	Revision No.
5.4.2	r31749
5.4.1	r26924

EOL policy for inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Note: Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.

EOL for a inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

Supported inSync Connector versions

The following table lists the supported versions for inSync Cloud and Gov Cloud

Cloud	Release No.	Revision No.
inSync Cloud	6.2	r110852
inSync GovCloud	6.1.1 patch update	r0809d3fa
inSync Cloud inSync GovCloud	6.1.1	r79092
inSync Cloud inSync GovCloud	5.8	r42608

Unsupported inSync Connector versions

The following table lists the inSync Connector versions for which support has been discontinued.

Release version	Revision No.
5.4.2	r31693
5.4	r25819
5.8	r42608
6.1.1	r79092

EOL policy for Druva Mobile App

Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the Druva Mobile App as and when required.

Note: Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions of Druva Mobile App on Android and iOS.

EOL for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.

Supported Druva Mobile App versions for Android

Mobile OS Platform	OS Versions	Supported mobile app versions
Android	Android 10 Android 11 Android 12	5.0.1- r2271

Supported Druva Mobile App app versions for iOS

Mobile OS Platform	OS Versions	Supported mobile app versions
iOS	iOS 12 iOS 13 iOS 14	5.0.1-r2275

Unsupported Druva Mobile App app versions for Android

Mobile OS Platform

Unsupported mobile app versions

Android

4.5.11-r2010
4.5.8-r2007
4.5.7-r2006
4.5.6-r2005

Unsupported Druva Mobile App versions for iOS

Mobile OS Platform	Unsupported mobile app versions
iOS	4.5.7-r2221 4.5.6-r2215 4.5.5-r2214

Effective October 03, 2020, Druva will no longer develop, repair, maintain, or test the following versions of mobile app versions. For assistance, submit a request to Support.

Mobile OS Platform	OS Version
Windows	Windows Phone 8 Windows Phone 8.1

End-of-Life (EOL) Policy for Box

Effective September 30, 2020, Druva will no longer develop, repair, maintain, or test the product software.

For assistance, submit a request to Support.

End-of-Life (EOL) Policy for inSync Share

The following table lists the milestones and dates for inSync Share.

Milestone	Definition	Date
End-of-Sale date	The last date to order the product through the Druva Quoting Tool. The product will not be available for sale after this date.	July 15, 2021
End-of-Renewals date	The last date until when renewals can be done. The contract end date will be the End-of-Life date, which is September 30, 2022.	June 30, 2022
End-of-Life and Last date of Support	The last date to receive applicable service and support for the product as entitled by the active service contracts or by warranty terms and conditions. After this date, all support services for the product will be unavailable, and the product will become obsolete.	September 30, 2022

Milestone

Definition

Date

End-of-Sale date

The last date to order the product through the Druva Quoting Tool. The product will not be available for sale after this date.

July 15, 2021

End-of-Renewals date

The last date until when renewals can be done.

The contract end date will be the End-of-Life date, which is September 30, 2022.

June 30, 2022

End-of-Life and Last date of Support

The last date to receive applicable service and support for the product as entitled by the active service contracts or by warranty terms and conditions. After this date, all support services for the product will be unavailable, and the product will become obsolete.

September 30, 2022

End-of-Support (EOS) Policy for inSync Client for Cloud

Each release of the inSync Client for Cloud comes with new features, and enhancements. Druva also releases patches, bug-fixes, and hotfixes for the inSync Client when required.

Druva recommends upgrading the inSync Client to the latest version at all times, enabling our customers to consume the latest feature and improvements.

The following EOS policy is applicable for inSync Client for Cloud:

End-of-Support (EOS): Druva ends all support for the inSync Client for Public and FedRAMP certified cloud versions that are more than 18 months old, and no patches, bug fixes, and technical assistance is made available. The inSync Client that is over 18 months old will stop connecting to the inSync Cloud, and all backups and restores will be blocked.

Druva supports only the latest version of inSync Client compatible with Linux OS. The latest version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS, the latest version is inSync Client v5.9.3.

Druva sends periodic reminders (add communication channels) to its customers to ensure that they upgrade the Client Cloud to the latest version.

Supported inSync Client for Cloud versions

Release Version	(Windows)	(macOS)	(Linux)	EOS Date
7.2.3	-	r110425	-	August 01, 2024
7.2.2	-	r110415	-	June 01, 2024
7.2.1	-		-	March 01, 2024
7.1.0			-	August 01, 2023
7.0.1	r110201	r110206	-	April 01, 2023
7.0.0			-	January 01, 2023
6.9.1_ Patch *Patch update over inSync Client v6.9.1 for inSync GovCloud			-	March 01, 2023
6.9.1 *Patch update over inSync Client v6.9.0 for inSync GovCloud			-	January 01, 2023
6.9.0			-	October 01, 2022
6.8.3 *Patch update over inSync Client v6.8.0 for inSync GovCloud	-		-	October 01, 2022
6.8.2 *Patch update over inSync Client v6.8.0	-		-	July 01, 2022
6.8.1 *Patch update over inSync Client v6.8.0			-	June 01, 2022
6.8.0			-	May 01, 2022
6.7.1 *Patch update over inSync Client v6.7.0		-	-	April 01, 2022
6.7.0			-	March 01, 2022
6.6.4 *Patch update over inSync Client v6.6.0		-	-	December 01, 2021
6.6.3 *Patch update over inSync Client v6.6.0		-	-	November 01, 2021
6.6.2 *Patch update over inSync Client v6.6.0			-	October 01, 2021
6.6.1 *Patch update over inSync Client v6.6.0		-	-	September 01, 2021
6.6.0				September 01, 2021
6.5.2 *Patch update over inSync Client v6.5.0		-	-	September 01, 2021
6.5.1 *Patch update over inSync Client v6.5.0			-	July 01, 2021
5.9.5 Patch Druva has not released a new inSync Client for Linux CentOS with 5.9.5. You can continue using the supported version of inSync Client 5.9.3 for Linux has CentOS	-	-		August 30, 2024
5.9.5 Druva has not released a new inSync Client for Linux CentOS with 5.9.5. You can continue using the supported version of inSync Client 5.9.3 for Linux has CentOS	-	-		April 01, 2024
5.9.4 Druva has not released a new inSync Client for Linux Cent OS with 5.9.4. You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS	-	-		October 30, 2023
Linux (CentOS) - 5.9.3 *Patch update over inSync Client v5.9.2 that supports CentOS 8 (8.2.2004)	-	-		April 01, 2023
5.9.3 *Patch update over inSync Client v5.9.2 that includes enhanced User Interface	-	-		March 01, 2021
5.9.1 *Patch update over inSync Client v5.9 that includes support for Ubuntu 20.04	-	-		August 01, 2022
5.9	-	-		-

EOS Policy for inSync CloudCache Server

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

As Per Druva's EOS policy, Druva supports only the latest version of CloudCache.

EOS for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

Supported inSync CloudCache Server versions

The following table lists the supported versions.

Release No.	Revision No.	inSync Cloud	inSync GovCloud
5.9.6	r110281
5.8 Patch update 3	r110280
5.8 Patch Update 2	r108117
5.8 Patch Update 1	r106878
5.8	r42608

EOS policy for AD/LDAP Connector / inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Note: Per Druva's EOS policy, Druva supports the latest version of the inSync Connector.

EOS for the inSync Connector version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

Supported Connector versions

The following table lists the supported versions for inSync Cloud and Gov Cloud.

Version	Revision	inSync Cloud	inSync GovCloud
6.2	r110852
6.1.1 patch update	r0809d3fa
6.1.1 patch update	r106783
6.1.1	r79092
5.8	r42608

End-of-support policy for vendor operating systems

After the software vendor ends the support for a specific operating system, Druva shall continue to back up and restore resources on that operating system for a grace period of 18 months to facilitate migration to the new operating system. After 18 months, Druva shall immediately end all its technical assistance, auto-upgrades, and bug fixes for the agents running on that operating system. You should review the vendor release notes for the EOS timelines of the operating system(s) deployed in your organization from time to time to avoid any disruptions to your backup and restore activities. Review the list of supported platforms in the Support matrix article.

EOS policy for Druva Mobile App

Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the Druva Mobile App as and when required.

Note: Per Druva's EOS policy, Druva supports the latest version of the Druva Mobile App on Android and iOS.

EOS for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.

Supported Druva Mobile App for Android versions

App version	Operating system version
Android	Android 10 Android 11 Android 12