Manual Upgrade
Overview
You can perform a manual upgrade on devices running on Windows, Mac, and Linux OS.
Considerations
-
A manual upgrade can be performed only on the devices running on Windows, Mac, and Linux OS.
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Save the installer to a location from where the inSync Client users can download and run the installer. Download the latest inSync Client here.
Upgrade the inSync Client by logging onto the user's device
If you have access to the user device, you can directly log on to the user device and upgrade the inSync Client.
The manual upgrade procedure varies as per the operating system. The table below provides the upgrade instructions needed to manually upgrade the inSync Client on Windows, Mac, and Linux.
| Operating System | Upgrade Instructions |
|---|---|
| Windows | Install the latest Client version. For supported versions refer to the Upgrade Matrix. |
| Mac | Install the latestClient version. For supported versions refer to the Upgrade Matrix. |
|
Linux |
|
Upgrade Client from Console 
As an administrator, you can upgrade the inSync Client on the user device by selecting the device in the inSync Management Console and scheduling it for upgrade. After scheduling the upgrade, the next time the inSync Client connects to inSync Cloud, the inSync Client is upgraded first and then the requested action is run.
Procedure
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On the Endpoints console, select Devices.
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Select the desired device to go to the device details page.
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From the 3 dot
menu click Upgrade Client. The Upgrade Client appears.
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Select the Client version from the drop-down and click Upgrade.
The list displays the following versions of inSync Client:
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The latest General Availability (GA) version
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Previous General Availability (GA) versions
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Hotfix (HF) version
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Early Access (EA) version
Note: Hotfix and Early Access versions are displayed in the list only if they are enabled for your organization.
Device Status
The following device status is displayed during the bulk and auto-upgrade process. You can view these statuses on the Client Upgrade page, under Upgrade Activity.
| Status | Description |
|---|---|
| Scheduled | When the device is scheduled for an upgrade. |
| In-Progress | When the download of the required release version is initiated. |
| Success | When the inSync Client is successfully upgraded to the downloaded release version. |
| Failed | When the selected release version has been downloaded, but the inSync Client fails to upgrade. |
| Canceled | When the upgrade is canceled by the user. |
Device icons
The following icons help to identify if the inSync Client version installed on the device needs an upgrade or not. On the inSync Management Console, navigate to Devices. These icons are displayed in the inSync Client Version column on the Manage Devices:
| Icon | Description |
|---|---|
 |
Client is upgradable. |
 |
Client upgraded successfully. |
 |
An upgrade is scheduled. |
 |
Client cannot be upgraded.
This symbol appears for devices on which an upgrade cannot be performed if the client is running on a lower version . |
Note:
Once the inSync Client is upgraded to the latest version, a
mark is displayed next to the client version in the inSync Client Version column.
After the upgrade is complete, you can check the Client version to confirm the upgrade from the inSync Management > Devices menu. Select the device to check the upgrade status in the inSync Client Version column.