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Druva Documentation

Troubleshooting information

Issue: inSync Mobile App is not installed automatically on my iOS device

When you link the inSync Mobile App to MaaS360 Server and enroll the iOS devices, the app is installed automatically. However, if the mobile app is not installed automatically, you can manually install the inSync Mobile App to iOS devices.

From the iOS device

To install the inSync Mobile App to iOS device,

  1. Access the iOS device.
  2. From the downloaded apps, select Catalog

    Once the device is enrolled, the Catalog is downloaded automatically on the iOS device. The Catalog displays all the applications that are shared from the MaaS360 MDM application. 


  3. Select the inSync Mobile App. The app gets downloaded and installed to your iOS device.