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Druva Documentation

About inSync Client upgrade

Overview

With every inSync Client release, Druva introduces new features, and improvements to existing features, and has required fixes. inSync Client upgrade is recommended so that the user devices are running on the up-to-date inSync Client version and have access to the latest features. In addition, to receive continued support, it is mandatory to upgrade the inSync Client to a version that is supported as per the EOL policy.

Prerequisites 

Before you begin upgrading the inSync Client version on the users' devices, ensure that:

  • The inSync Client is installed and active on the device. 

  • The inSync Client User interface is not open on the device. The device will not be upgraded successfully if the inSync Client window is open on the device.

  • The devices to be upgraded are selected from the Endpoints Console pages:

    • For a manual upgrade, select the devices you want to upgrade from the Manage Device page.

    • For bulk upgrades, select the devices that need an upgrade from the  Client Upgrade page on the Endpoints console.

    • For auto-upgrade, set the Automatic Upgrade flag as Enabled in the Upgrade settings. All active upgradable devices will be upgraded automatically.

  • The desktop notifications are enabled for the users. The inSync Launched notification appears on the user's device after the inSync Client upgrade is complete.

The Show inSync icon is enabled in the system tray for the users. The inSync Client icon disappears from the system tray of the user's device during the inSync Client upgrade and reappears when the upgrade is complete.

Supported upgrade options for the inSync Client

Druva provides different options to upgrade the inSync Client on devices. Along with an option to upgrade user devices to the latest release version, the devices can be upgraded to one version below the latest release, hotfix, or an Early Access (EA) release. An upgrade is a simple process and depending on your requirement or on the number of devices that need an upgrade, you select any of the following options to upgrade the inSync Client:

  • Auto upgrade - This option enables you to automatically run the inSync Client upgrade process for all the devices that need an upgrade. All the selected devices are automatically upgraded to the latest inSync Client GA version. A Cloud administrator can enable the auto-upgrade setting from the inSync Management Console by navigating to Endpoints  > Client Upgrade > Upgrade Settings. After auto-upgrade is enabled, all the existing upgrade processes (manual or bulk) are aborted, and devices that are scheduled for an automatic upgrade will be upgraded in the upgrade cycle that starts at 10:00 am UTC every day. To stop the auto upgrade, you can disable the setting. For more information on how to enable an auto upgrade, see Upgrade the inSync Client.
  • Bulk upgrade - This option enables you to upgrade multiple devices in bulk. You can leverage the available filters to view the list of devices and plan upgrades based on the inSync Client version, Device OS, Profile, or Storage. You can choose to upgrade the user devices to a particular available version for upgrade, viz. the latest version, previous version, hotfix, or Early Access release. To know how to run a bulk upgrade, see Upgrade the inSync Client.
  • Manual upgrade - This option enables you to select one or many devices manually for an upgrade. Even though it is a time-consuming task for the administrator and requires monitoring, this method is preferred only if a manageable number of devices need an upgrade or if a new inSync Client version needs to be tested on a few select devices before upgrading inSync Client all devices. Using this option, the devices can be upgraded to the latest version, previous version, hotfix, or Early Access release. To know how to manually upgrade devices, see Upgrade the inSync Client.

The following table describes the upgrade option that you can select for the supported release versions:

Release version

Upgrade option

Latest General Availability 

  • Auto-upgrade

  • Bulk Upgrade

  • Manual Upgrade

Hotfix

  • Bulk Upgrade

  • Manual Upgrade

Early Access

  • Bulk Upgrade

  • Manual Upgrade

Note: To know the availability of a Hotfix or Early Access release, contact Support. 

Upgrade Matrix

The following table displays the supported upgrade paths of the inSync products from the earlier release versions to the latest version:

Available inSync Clients

Operating System From To

inSync Client for Windows

Note:

  • For devices are running on inSync Client version older than v6.5.x on Windows, please upgrade toinSync Client  versions between v6.5.x to7.1.x to further update to 7.5.x.

  • 6.5.2
  • 6.6.0
  • 6.6.1
  • 6.6.2
  • 6.6.3
  • 6.6.4
  • 6.7.0
  • 6.7.1
  • 6.8.0
  • 6.8.1
  • 6.9.0
  • 7.0.0
  • 7.0.1
  • 7.2.3
  • 7.2.4
  • 7.2.5

7.5.1

For inSync GovCloud

  • 6.2.0
  • 6.5.1
  • 6.6.4
  • 6.7.1
  • 6.8.1
  • 6.9.1
  • 7.0.1
  • 7.1.0

7.2.5

inSync Client for macOS

Note: 

  • Upgrade to inSync Client v7.2.1.0 on macOS is supported only from inSync Client v6.5.x.
  • If your users’ devices are running on inSync Client version older than v6.5.0 on macOS, please upgrade to inSync Client v6.5.x then auto-upgrade or manually upgrade to the latest version of inSync Client.

 For inSync Cloud

  • 6.5.1
  • 6.6.0
  • 6.6.2
  • 6.7.0
  • 6.8.0
  • 6.8.1
  • 6.8.2
  • 6.9.0
  • 7.0.0
  • 7.0.1
  • 7.1.0
  • 7.2.1
  • 7.2.2
  • 7.2.3
  • 7.2.4

7.2.5

 For inSync GovCloud

  • 6.5.0
  • 6.5.1
  • 6.6.0
  • 6.6.2
  • 6.7.0
  • 6.8.0
  • 6.8.1
  • 6.8.2
  • 6.8.3
  • 6.9.1
  • 7.0.1
  • 7.1.0

7.2.5

6.2.0 or earlier


6.5.1

inSync Client for Linux (Ubuntu)

  • 5.9
  • 5.9.1
  • 5.9.2
  • 5.9.3
  • 5.9.4

5.9.5

  

inSync Client for RHEL 5.9.4 5.9.5
inSync Client for Linux (CentOS) 5.9 5.9.3

Upgrade the inSync Client using native software management tools

If you plan to upgrade inSync Client on multiple devices using a software management tool used in your environment, ensure that the upgrade conforms to the following considerations:

  • Do not remove the configuration details on the device while performing the upgrade.
  • Package the inSync Client installer appropriately for Windows and Mac deployments so that it correctly upgrades the respective inSync.msi and inSyncConfig.ini files.

Note: If you plan to perform integrated mass deployment (IMD)  to upgrade the inSync Client, ensure you upgrade your package to use the latest installers.

For more assistance in upgrading inSync Client on multiple devices, contact Support.