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Druva Documentation

FAQ's for Exchange Online

License editions: To understand the applicable license editions, see Plans & Pricing.
This topic provides information about some of the Frequently Asked Questions (FAQ's) related to  Druva inSync for Exchange Online.

 General SaaS Apps FAQ's

Refer to the following topic for FAQ's related to SaaS Apps.

Configuration FAQ's

How do I configure inSync to protect Exchange Online data?

 Refer to the following topic for details about how to configure inSync to protect Exchange Online data:

Can I use a normal User to configure inSync for Exchange Online backup?

 No. You will need to use an Admin Account for the Exchange Admin which at least has read access to all the users.

How to bulk import users from Microsoft 365 for Exchange Online?

You can bulk import users from Microsoft 365 for Exchange Online using the CSV import option. Refer to the following topic to learn about the procedure to bulk import Active Directory (AD) users to inSync from Microsoft 365 Exchange Online.

How to get licenses for Shared or Resource mailbox

By default, based on the Microsoft 365 license count you get 50% complimentary licenses for shared and resource mailboxes without any extra storage.
In addition to complimentary licenses, you can also purchase more shared/resource mailbox licenses. To know more, contact support.

Backup FAQ's

How to backup Exchange Online data?

As an inSync Cloud administrator, you can schedule automatic backups or manually backup Exchange Online data. To learn more, refer to the following topic:

What data of Exchange Online can inSync backup?

You can backup the following Exchange Online data:

  • Mailbox (Individual user and Shared)
  • Calendar with metadata
  • Contacts
  • Emails with attachments
  • Archived emails with attachments

Recoverable Items folders:

  • Deletions
  • Purges

To learn more, see Introduction to inSync for Exchange Online.

How to bypass Outlook sync errors during backup?

Refer to the following topic for details about how to bypass Outlook sync error while performing Exchange Outlook emails backup:

Can I backup shared mailboxes in the preserved state?

A shared mailbox in a preserved state is backed up automatically regardless of the shared mailbox user's Azure-AD sign-in status (sign-in allowed or blocked) unless it is not disabled by the administrator. 

What will happen if a user is an Exchange Online user in preserved state and is converted to a Shared mailbox?

If a preserved Exchange Online license user is converted to a Shared mailbox, then within 24 hours the Exchange Online device is enabled and the user consumes one Shared mailbox license once the backup is initiated.

Restore FAQ's

How to restore Exchange Online data?

An inSync Cloud administrator can restore data using the inSync Management Console. An inSync end user can restore data using the inSync Web.

To learn more, see Restore Exchange Online data.

Shared Mailbox FAQs

  • What happens if a Shared Mailbox user is deleted from the Azure AD?
    If a Shared Mailbox user is deleted from Azure AD, then the Shared Mailbox is disabled for backups. The Shared Mailbox or Resource Mailboxes will consume Microsoft 365 preserved license and the Shared Mailbox or Resource Mailbox license will be available.

  • What happens if a user mailbox sign-in is blocked or deleted manually?
    If sign-in for the user mailbox is blocked or the mailbox is deleted, then there is no change in behavior. The user’s state is changed to preserved and the Exchange Online will not be backed up.

  • What happens if a user mailbox is converted to a Shared Mailbox or Resource Mailbox after the sign-in is blocked?
    If a user mailbox is converted to a Shared Mailbox or Resource Mailbox after the sign-in is blocked, the Microsoft 365 license is available and will consume the Shared Mailbox license on the next back initiation once Exchange Online gets enabled. The changes will be visible on the user interface within 24 Hrs.

    Note: You cannot convert from Shared Mailbox to User Mailbox once the Shared Mailbox license is consumed.

  • What happens if a Shared Mailbox user with an active mailbox license is marked as preserved?
    A user with an active Shared Mailbox is backed up for Microsoft 365 workloads and if you mark the user as preserved, then the Microsoft Shared Mailbox license is available to use and it consumes the Microsoft 365 preserved license.

  • What happens if a Preserved Exchange Online user is converted to a Shared Mailbox user?
    If a user with an Exchange Online is in preserved state and is converted to a Shared Mailbox user then within 24 hours of mailbox conversion, the Exchange Online is enabled and the user starts consuming the Shared Mailbox license once the backup is initiated.

Data Governance and Legal Hold FAQ's

Which Data Governance tasks can an inSync Cloud administrator perform?

As an inSync Cloud administrator, you can perform the following tasks pertaining to governance:

To learn more about inSync Data Governance, see Data Governance.

How to analyze Exchange Online app users' data using eDiscovery tools?

As an inSync Cloud administrator, you can place legal holds on Exchange Online data of Microsoft 365 app, thereby reducing the amount of time that IT personnel spend manually collecting and managing data. You can then access the user's legal hold data from Microsoft 365 by using WebDAV.

To learn more, see Legal Hold.

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