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Druva Documentation

Phoenix agent logs and configuration details

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This topic contains information about the Phoenix agent configuration details, metadata, and log files for File servers.

Phoenix agent log files

The Phoenix agent log files contain details of backups that the Phoenix agent performs. After every backup, a new log file is created in the Phoenix<YYYY/MM/DD>-<timestamp>.log format. If Phoenix agent does not function as expected, you can share these log files with the Druva Support team.

Note: Phoenix retains logs for the last 32 agent activities on each server. 

Log location on file servers

You can find the Phoenix agent log files at the following locations:

  • Windows 2012 Server
    C:\ProgramData\Phoenix\logs
  • Windows 2008 Server
    C:\ProgramData\Phoenix\logs
  • CentOS
    /var/log/Phoenix
  • RHEL
    /var/log/Phoenix
  • SLES
    /var/log/Phoenix
  • Ubuntu
    /var/log/Phoenix

Note: On Windows servers, Phoenix agent writes all logs to C:\Documents and Settings\All Users\Application Data\Phoenix. On Linux servers, Phoenix agent writes logs to /var/log/Phoenix. The free space at these locations should be at least 1% of your source data size.

Phoenix agent configuration details

The Phoenix.cfg file contains the configuration details that Phoenix agents require to communicate with Phoenix Cloud. 

Note: We recommend that you do not modify Phoenix.cfg except when required. In scenarios where you must modify these configuration files, contact the Druva Support team for assistance. 

Configuration details on file servers

You can find the Phoenix agent configuration details at the following locations:

  • Windows 2012 Server
    C:\ProgramData\Phoenix
  • Windows 2008 Server
    C:\ProgramData\Phoenix
  • CentOS
    /etc/Phoenix
  • RHEL
    /etc/Phoenix
  • SLES
    /etc/Phoenix
  • Ubuntu
    /etc/Phoenix

Phoenix agent services

On Windows servers, Phoenix Agent Client Service manages backups and restores. The PhoenixCPH service on Windows servers ensures that the Phoenix Agent Client Service is running. On Linux servers, the Phoenix process ensures that Phoenix agent is running. 

Note: If Phoenix agent stops working, PhoenixCPH (Windows) or Phoenix (Linux) starts Phoenix agent. 

Phoenix agent metadata

When you install Phoenix agents on your file servers, the following metadata folders are created in the Phoenix folder:

  • The restorestate folder
    This folder contains metadata that optimizes restores. 
  • The <agentid> folder
    This folder contains metadata that optimizes backups. 

Note: The string <agentid> represents the type of Phoenix agent. The name 1 represents file server agents, and the name 10 represents SQL server agents respectively. 

Metadata folders on file servers

On Windows file servers, the metadata folders are created at: 

  • (2012 and 2008): C:\ProgramData\Phoenix

On Linux (RHEL,CentOS, Ubuntu, SELS) file servers, the metadata is created at:

  • /var/Phoenix