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Druva Documentation

Upgrade Phoenix agent on Windows and Linux from the Phoenix Management Console

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

You can upgrade the Phoenix File server agents to the latest versions by downloading the upgraded version from the Phoenix portal. This topic describes how you can upgrade Phoenix File server agent to the recent version on a Windows and Linux server.

Note: The Agent Upgrade feature is supported from version 4.5 and later. You must manually upgrade to version 4.5 or later to use this feature.


  1. If you have installed a hotfix on your existing Phoenix version, you cannot automatically upgrade to the next version from the Phoenix portal. You must manually upgrade to the next available version.
  2. If the client machine restarts during the upgrade then you must manually upgrade or rollback the client version.
  3. After triggering the update, if you have any ongoing schedule backup and restore jobs, they will resume after the upgrade.
  4. If the old version is not present on client machine then upgrade rollback will fail. In this scenarios, you must manually upgrade or rollback the client.

To upgrade Phoenix agent

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Under the Client Version column on the All Servers tab, you can view the current status for each agent.
Status Icon Description


Latest version

The current version is the latest version that is available.

Not Upgradable 

Not upgradable

The current version cannot be upgraded to the latest version through the Phoenix portal. 

Upgrade Scheduled

scheduled upgrade

 There is an upgrade in progress.

Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.


upgrade available

The current version can be upgraded to the latest available version.

  1. Select one or more agents that you want to upgrade and click Upgrade.

  2. On the confirmation dialog box, click Yes.

Note: Automatic rollback for RPM upgrade is supported from version 4.6 and later.  A system reboot is not required after manual or auto upgrade. After an upgrade, the Phoenix agent is activated automatically. You do not require a separate Phoenix agent activation.  

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