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Manage your server

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This topic contains the following sections:

Edit server name

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Click the File Backup Sets tab.
  5. In the Server Name column, click the server name that you want to edit.
  6. On the Server details page, click More Actions > Edit Server Name.
  7. On the Edit Server Name page, provide the name in the Server Name box.
  8. Click Save.

Phoenix allows you to inline edit the names of the servers that are configured for backup.

  1. On the All Servers tab, hover over the server to edit the name.
    On hovering over the server name, an icon for edit appears.
  2. Click the edit icon and modify the server name.
  3. Click the save icon to save changes.

Upgrade a server

You can upgrade the Phoenix File server agents to the latest versions by downloading the upgraded version from the Phoenix portal. This topic describes how you can upgrade Phoenix File server agent to the most recent version on a Windows and Linux server.

Note: The Agent Upgrade feature is supported from version 4.5 and above. You must manually upgrade to version 4.5 or above to use this feature.

Limitations 

  1. If you have installed a hotfix on your existing Phoenix version, you cannot automatically upgrade to the next version from the Phoenix portal. You must manually upgrade to the next available version.
  2. If the client machine restarts during the upgrade then you must manually upgrade or rollback the client version.
  3. After triggering the update, if you have any ongoing schedule backup and restore jobs, they will resume after the upgrade.
  4. If the old version is not present on client machine then upgrade rollback will fail. In this scenarios, you must manually upgrade or rollback the client.

To upgrade Phoenix agent 

  1. Log on to Phoenix Management Console. 
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Click the File Backup Sets tab.
  5. Under the Client Version column, you can view the current status for each agent.
    Status Icon Description

    Latest

    		 latest_version.png

    The current version is the latest version that is available.

    Not Upgradable 

    not_upgraded.png

    The current version cannot be upgraded to the latest version through the Phoenix portal. 

    Upgrade Scheduled

    scheduled_upgrade.png

     There is an upgrade in progress.

    Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.

    Upgradable 

    upgrade_available.png

    The current version can be upgraded to the latest available version.
  6. Select one or more agents that you want to upgrade and click Upgrade.
  7. On the confirmation dialog box, click Yes.

Note: Automatic rollback for RPM upgrade is supported from version 4.6 and later.

Re-Register a server

If you have migrated a registered server in Phoenix to a new server(replacement server), either as a part of your hardware refresh cycle or for disaster recovery purposes, you can use the Server re-registration option to replace the existing server with the replacement server in Phoenix.

Procedure

  1. Log on to the Phoenix Management Console.
  2. On the menu bar, click Protect > Windows/Linux Servers.
  3. Click the File Backup Sets tab.
  4. Click the Server Name column. 
  5. Click More Actions > Re-Register Server.
  6. Download the agent to be installed on the replacement server (This is same as the regular Phoenix agent).

  1. Click Copy to register the replacement server.
     

Note: The replacement server must be activated with the activation token generated at this stage. Activating with any other activation token will register the replacement server as a new server with Phoenix.

  1. After the agent is installed on the replacement server and it is activated with the token provided in the ‘Re-register server workflow’, replacement server assumes the identity of the existing server in Phoenix system.  Details like server name, agent version, platform of the existing server are replaced with the appropriate details of the replacement server.
  2. The restore points(snapshots) from the existing server can be viewed in the restore wizard of the replacement server and restores can be triggered from the restore wizard of the replacement server.

Note: Re-registration does not restore the non-default configuration parameters that might have been configured for the original server. Admin must freshly configure these parameters after reactivation.

Delete a server

Before deleting a server, ensure that you have deleted all of its associated backup sets. After deleting all the backup sets, the server moves to the registered servers list from where you can delete or reconfigure the server. If you are a cloud administrator, you can delete a server at any time. If you are a group administrator, you can delete a server that belongs to the administrator group that you manage. After you delete a server, Phoenix purges the backup data of that server from the warm storage, thus freeing up space. 

You can delete a server in the following scenarios:

  • You configured servers during evaluation, and you now want to reclaim the storage consumed.
  • You are planning to deprecate servers, and you no longer need to keep data.
  • You are planning to replace servers, and a backup of the replacement servers might consume additional storage for the same data.
  • You no longer want to back up a server.

Procedure

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Click the File Backup Sets tab.
  5. In the Server Name column, click the server name that you want to delete.
  6. On the server details page, click More Actions > Delete.
Note: After deleting a server, the time required for purging data depends on the size of data that was backed up. For large-sized datasets, Phoenix might take longer to complete a purge operation.

Determine Phoenix agent version

You can determine the version of Phoenix agent that is currently running on your servers. Each Phoenix release comes with new features and enhancements, and to use these features, you must have the latest version of Phoenix agent. You can obtain the version details of the Phoenix agent instances from the Phoenix Management Console.

Ensure that you have the latest version of Phoenix agent installed on your servers.

Procedure

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Click the File Backup Sets tab.
  5. Locate the server for which you want to determine the agent version.
  6. View the Phoenix agent version details that appear in the Client Version column. 
    File_Server_File_BackupSets_Client_Version.PNG

View server details page

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Click the File Backup Sets tab and then click the server name.
     The Server details page is displayed.
    File_server_server_details_page.PNG