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Druva Documentation

Prerequisites for File servers

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

This topic contains the following sections:

Prerequisites

Before setting up Phoenix to back up your files and folder, review the following requirements:

  • You are logged in as an administrator to the server that you want to back up.
  • Click Download on the Register New Server page to download the Phoenix agent installer on your server. The installer is available on the Druva Downloads page.
  • Ensure that Local System Account has read and write permissions for all the files and folders you configure for backup.
  • If you plan to create a new content rule at the time of configuration, read About File server content rule to know the best practices for creating content rules. 
  • If you plan to create a new backup policy at the time of configuration, read About File server backup policies to know the best practices for creating backup policies. 

Supported operating systems

Phoenix supports the File servers running with Windows and Linux operating systems as well as the network shares. The following table lists the supported platforms that Phoenix can backup and restore files and folders on.

Operating System

File System

Editions

Windows

(Standard and Enterprise editions)

 

New Technology File System (NTFS)

 

  • Windows Server 2019 (64-bit)
  • Windows Server 2016 (64-bit) 
  • Windows Server 2012 R2 (64-bit) 
  • Windows Server 2012 (64-bit)
  • Windows Server 2008 R2 (64-bit) 
  • Windows Server 2008 (64-bit ) 

Windows

(Standard and Enterprise editions)

 

Resilient File System (ReFS) 1.1, 1.2, 2.0, 3.0, 3.1

 

  • Windows Server 2019 (64-bit)
  • Windows Server 2016 (64-bit) 
  • Windows Server 2012 R2 (64-bit) 
  • Windows Server 2012 (64-bit)

Windows

(Standard edition)

New Technology File System (NTFS)

Windows Small Business Server (SBS) 2011 (64-bit)

Linux

 

  • Extended file system (EXT) version 3 and 4
  • XFS
  • CentOS 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, and 7.6 (64-bit)
  • Red Hat Enterprise Linux (RHEL) 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, 7.1, 7.2, 7.3, and 7.4, 7.5, and 7.6 (64-bit)
  • Oracle Linux 6.8, 6.9, 6.10, 7.5, 7.6, 7.7, and 7.8 (64-bit)
  • SUSE Linux Enterprise Server (SLES) 11.4, 12.2, and 12.4 LTS (64-bit)

Ubuntu

 

Extended file system (EXT) version 3 and 4

 

  • Ubuntu 14.04 (64-bit)
  • Ubuntu 16.04 (64-bit)
  • Ubuntu 18.04 LTS (64-bit)

Note: Phoenix also supports the backup of files and folders on the non-VSS partitions such as FAT, FAT32, and exFAT. 

Note: For File servers running on Windows operating system, Phoenix agent interacts with Volume Shadow Copy Service to back up your data. Druva recommends that you use the Microsoft Native VSS provider to successfully back up your data. If you are using any third-party VSS provider, you must configure Phoenix agents to recognize this third-party VSS provider. For more information, see Configure Phoenix agent to recognize a VSS provider.

  • For File server running on Linux operating system, Phoenix agent performs the live files and folder scan.
  • For Windows UNC shares of File server, Phoenix agent uses CIFS and SMB.
  • For Linux mounted shares of File server, Phoenix agent uses NFS.

Hardware requirements

  • CPU: 3 CPUs (Minimum)
  • RAM: 3 GB (Minimum)
  • Free space: Phoenix app data utilizes 2% of the total source data.

Supported browsers

  • Internet Explorer 11+, Edge
  • Mozilla Firefox 70+
  • Google Chrome 78+

Network requirements

Phoenix communicates with your File servers to backup and restores the data from your File servers. This communication happens through ports and protocols that are secure for communication and transition of data.

Phoenix uses Transport Layer Security (TLS) protocol for establishing a connection and initiating communication between Phoenix components and your File servers.

The following diagram depicts the ports and communication protocols that are used by Phoenix for secure connection and communication during the backup and restore operations.

port_and_protocol_for_file_server_setup1.png