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Druva Documentation

System requirements

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

Phoenix supports the File servers running with Windows and Linux operating systems as well as the network shares. 

Support levels

Druva categorizes its platform support levels as follows:

  • Certified platforms: A certified platform is fully tested by Quality Assurance (QA) team. Druva certifies these environments and performs regular testing with every cloud release to ensure the functionality works as expected.
  • Supported platforms: A supported platform is not tested by the Druva QA team with every cloud release, however, the functionality should work as expected. Druva will provide support for such platforms. Issues that require time and resources beyond commercial viability may not be addressed.

Support matrix

The certified and supported platforms on which Phoenix can backup and restore files and folders are listed in the following sections.

Certified platforms

Operating system File system Editions


(Standard and Enterprise editions)


New Technology File System (NTFS)


  • Windows Server 2016 (64-bit) 
  • Windows Server 2012 R2 (64-bit) 
  • Windows Server 2012 (64-bit)
  • Windows Server 2008 R2 (64-bit) 
  • Windows Server 2008 (64-bit ) 


(Standard edition)

New Technology File System (NTFS)

Windows Small Business Server ( SBS) 2011 (64-bit)



  • Extended file system (EXT) version 3 and 4
  • XFS
  • CentOS 6.3,  6.4, 6.5, 6.6, 6.7, 6.8, 7.0, 7.1, 7.2, and 7.3 (64-bit)
  • Red Hat Enterprise Linux (RHEL) 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 7.0, 7.1, 7.2, and 7.3 (64-bit)



Extended file system (EXT) version 3 and 4


  • Ubuntu 14.04 (64-bit)
  • Ubuntu 16.04 (64-bit)

Supported platforms

Operating system File system Editions


Extended file system (EXT) version 3 and 4

  • Oracle Linux 6.8 (64-bit)
  • SUSE Linux Enterprise Server (SLES) 11.4 and 12.2 (64-bit)

Ports and communication protocols for Phoenix

Phoenix communicates with your File servers to backup and restores the data from your File servers. This communication happens through ports and protocols that are secure for communication and transition of data.

Phoenix uses Transport Layer Security (TLS) protocol for establishing a connection and initiating communication between Phoenix components and your File servers.

The following diagram depicts the ports and communication protocols that are used by Phoenix for secure connection and communication during the backup and restore operations.