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Druva Documentation

Phoenix agent logs and configuration details

Enterprise Workloads Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

This topic contains information about the Hybrid Workloads agent configuration details, metadata, and log files.

Hybrid Workloads agent log files

The Hybrid Workloads agent log files contain details of backups that the Hybrid Workloads agent performs. After every backup, a new log file is created in the Phoenix<YYYY/MM/DD>-<timestamp>.log format. If Hybrid Workloads agent does not function as expected, you can share these log files with the Druva Support team.

Note: Druva retains logs for the last 32 agent activities on each server. 

Log location on Hyper-V hosts

You can find the Hybrid Workloads agent log files at the following locations:

  • Windows 2012 Server
    C:\ProgramData\Phoenix\HYPERV\logs

Note: On Windows servers, Hybrid Workloads agent writes all logs to C:\Documents and Settings\All Users\Application Data\Phoenix.

Hybrid Workloads agent configuration details

The Phoenix.cfg file contains the configuration details that Hybrid Workloads agents require to communicate with Druva Cloud. 

Note: We recommend that you do not modify Phoenix.cfg except when required. In scenarios where you must modify these configuration files, contact the Druva Support team for assistance. 

Configuration details on Hyper-V servers

You can find the Hybrid Workloads agent configuration details at the following locations:

  • Windows 2012 Server
    C:\ProgramData\Phoenix\HYPERV

Hybrid Workloads agent services

On Windows servers, Hybrid Workloads agent Client Service manages backups and restores. The PhoenixCPH service on Windows servers ensures that the Hybrid Workloads agent Client Service is running.

Note: If Hybrid Workloads agent stops working, PhoenixCPH (Windows) starts Hybrid Workloads agent. 
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