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Druva Documentation

Upgrade Phoenix agent

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

You can upgrade the Phoenix File server agents to the latest versions by downloading the upgraded version from the downloads page. This topic describes how you can upgrade Phoenix agent to the most-recent version on a Windows server.

Ensure the following:

  • You are logged on to the server that has an existing installation of Phoenix agent as an administrator. 
  • Your server matches the requirements listed in Prerequisites for Phoenix agent. 
  • You have downloaded the latest Phoenix agent installer on your server. The installer is available on the Druva downloads page. You can also download the installer from the Phoenix Management Console at the time of registering servers. 
  • To upgrade a Phoenix agent manually, it is recommended to install a new version of the Phoenix agent without uninstalling the existing old agent. This avoids the need of re-registration of the agent with Phoenix because the uninstallation process removes all the logs and the configuration-related information from the host.

To upgrade Phoenix agent

  1. Double-click the Phoenix installer.
  2. Click Next
  3. In the Install location box, type or select the full path to the installation home directory. 
  4. Click Install.
  5. After the installation completes, click Finish.
Note: A system reboot is not required after manual or auto upgrade. After an upgrade, Phoenix agent is activated automatically. You do not require a separate Phoenix agent activation.

Upgrade the Phoenix agent using the Phoenix Management Console

  1. Log on to Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Hyper-V.
  4. Click the Configured tab.
  5. Under the Client Version column, you can view the current status for each agent.
Status Icon Description


Latest version

The current version is the latest version that is available.

Not Upgradable 

Not upgradable

The current version cannot be upgraded to the latest version through the Phoenix portal. 

Upgrade Scheduled

scheduled upgrade

 There is an upgrade in progress.

Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.


upgrade available

The current version can be upgraded to the latest available version.

  1. Select one or more agents that you want to upgrade and click Upgrade.

  2. On the confirmation dialog box, click Yes.

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