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Druva Documentation

Upgrade Phoenix agent on Windows

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

Before you begin

Before you begin, ensure the following:

  • You are logged on to the server that has an existing installation of Hybrid Workloads agent as an administrator. 
  • Your server matches the requirements listed in prerequisites for Hybrid Workloads agent
  • You have downloaded the latest Hybrid Workloads agent installer on your server. The installer is available on the Druva downloads page. You can also download the installer from the Management Console at the time of registering new servers. 
  • To upgrade a Hybrid Workloads agent manually, it is recommended to install a new version of the Hybrid Workloads agent without uninstalling the existing old agent. This avoids the need for re-registration of the agent with Druva Phoenix because the uninstallation process removes all the logs and the configuration-related information from the server.

Procedure

  1. Double-click the Druva Phoenix installer.
  2. Click Next
  3. In the Install location box, type or select the full path to the installation home directory. 
  4. Click Install.
  5. After the installation completes, click Finish.

Note: After an upgrade, Hybrid Workloads agent is activated automatically. You do not require a separate activation of Hybrid Workloads agent.

Upgrade the Hybrid Workloads agent using Management Console

When you register a SQL server, the Windows server that hosts the SQL server is listed on the Protect > File Servers page on the Management Console. You can use the following steps to upgrade the Hybrid Workloads agent on the Windows servers:

  1. Log in to the Management Console.
  2. Click Protect > File Servers. Note that if the All Organizations menu is enabled, you have to first select an organization and then click Protect > File Servers.
  3. Under the Client Version column on the All Servers tab, you can view the current status for each agent.
Status Icon Description

Latest

tick-green.png

The current version is the latest version that is available.

Not Upgradable 

forbidden.png

The current version cannot be upgraded to the latest version through the Druva Phoenix portal. 

Upgrade Scheduled

queued-filled.png

 There is an upgrade in progress.

Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.

Upgradable 

upload color.png

The current version can be upgraded to the latest available version.

  1. Select one or more agents that you want to upgrade and click Upgrade

  2. On the confirmation dialog box, click Yes.

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