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Druva Documentation

Upgrade Phoenix agent on Windows

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

Before you begin

Before you begin, ensure the following:

  • You are logged on to the server that has an existing installation of Phoenix agent as an administrator. 
  • Your server matches the requirements listed in prerequisites for Phoenix agent
  • You have downloaded the latest Phoenix agent installer on your server. The installer is available on the Druva downloads page. You can also download the installer from the Phoenix Management Console at the time of registering new servers. 
  • To upgrade a Phoenix agent manually, it is recommended to install a new version of the Phoenix agent without uninstalling the existing old agent. This avoids the need for re-registration of the agent with Druva Phoenix because the uninstallation process removes all the logs and the configuration-related information from the server.


  1. Double-click the Druva Phoenix installer.
  2. Click Next
  3. In the Install location box, type or select the full path to the installation home directory. 
  4. Click Install.
  5. After the installation completes, click Finish.

Note: After an upgrade, Phoenix agent is activated automatically. You do not require a separate activation of Phoenix agent.

Upgrade the Phoenix agent using Phoenix Management Console

When you register a SQL server, the Windows server that hosts the SQL server is listed on the Protect > Windows/Linux page on the Phoenix Management Console. You can use the following steps to upgrade the Phoenix agent on the Windows servers:

  1. Log in to the Phoenix Management Console.
  2. On the menu bar, click All Organizations, and select the required organization from the drop-down list.
  3. On the menu bar, click Protect > Windows/Linux Servers.
  4. Under the Client Version column on the All Servers tab, you can view the current status for each agent.
Status Icon Description



The current version is the latest version that is available.

Not Upgradable 


The current version cannot be upgraded to the latest version through the Druva Phoenix portal. 

Upgrade Scheduled


 There is an upgrade in progress.

Note: Jobs that are in progress at the time of upgrade will restart after the upgrade is complete. Ongoing Backup now jobs will fail after triggering the upgrade.


upload color.png

The current version can be upgraded to the latest available version.

  1. Select one or more agents that you want to upgrade and click Upgrade

  2. On the confirmation dialog box, click Yes.

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