Alert History Report
Overview
As an MSP, the severity levels included in your reports are crucial for prioritizing incident response. These levels act as an indicator of the seriousness of an issue, allowing you to determine the urgency of addressing it.
The monitoring tools generate alerts to notify Hybrid Workloads administrators of changes, high-risk actions, or failures in the environment. All of these details and actions are captured in the Alert History report. The Alert History report provides alert details based on their severities and types in a tabular representation
The combination of global customer ID, customer name, and account name gives you a powerful tool to identify customer-specific entries in a large dataset. In addition, you can use the service plan filter to customize the report to focus on service plan-specific alerts.
Note:
The MSC fetches data of reports within a maximum of 6 to12 hours
It might take 24 to 48 hours for the data to appear in this report if a new customer or tenant is added to MSC.
To access the report:
Go to Managed Services Center (MSC) > Reports > Hybrid Workloads > Alert History Report.
Note: The report is displayed in Coordinated Universal Time (UTC).
The following table lists the fields in the Alert History Report.
|
Field |
Description |
|---|---|
|
Global Customer ID |
A Unique Universal Identifier for a customer. |
|
Customer Name |
Name of the customer. |
|
Account Name |
Name by which Druva should identify the customer. |
|
Alert Type |
The type of the alert that occurred. For example, Jobs. |
|
Severity |
The impact that occurred for a resource or entity. For example, Critical, Info, Warning and others. |
|
Description |
The details of the generated alert. For example, Backup Failed. |
|
Target |
The entity where the alert first occurred. |
|
Generated On |
The date and time when the alert first occurred. |
|
Organization |
The name of the organization in which the workload is configured. |
|
Resolved |
Status of alerts whether it is resolved or not. |
Actions
The following table lists the actions that you can perform on this report page
|
Action |
Description |
|---|---|
|
Add filter |
Creates filters to display the report based on the filter’s selection. |
|
Rearrange column |
Changes the order of the columns in the alert history reports details table. You can change the order of the columns in the table by dragging a column and dropping it to the required position within the table. |
|
Manage Subscription |
Create a subscription to receive the reports on schedule. |