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Druva Documentation

Alert Report


Managed Services Center (MSC) provides reports that contain a summary of events and activities that have occurred during a specific period. The alert report contains the active alerts for a specified period. Active alerts are alerts that are not yet resolved. MSPs can focus on the unresolved alerts to identify potential risks and prioritize remedian efforts.

The report highlights alert details, alert severity, alert occurrence timeframe, Global customer ID, and customer name to identify the customer-specific entries. Additionally, MSPs can leverage the service plan filter to tailor the report and focus on alerts specific to chosen service plans.


  • The MSC fetches data of reports within a maximum of 6 to 12 hours

  • It might take 24 to 48 hours for the data to appear in this report if a new customer or tenant is added to MSC.

To access the report:

Go to Managed Services Center (MSC) > Reports > Endpoints > Alert Report

Note:  The report is displayed in Coordinated Universal Time (UTC).

The following table lists the fields in the Alert Report.



Global Customer ID

A Unique Universal Identifier for a customer

Customer Name

Name of the customer. 

Account Name

Name by which Druva should identify the customer.
Note: Account name and customer may be the same for some customers if Admin has not selected the option Hide Customer Name from Druva while creating a new customer.

Alert details

The details about the alert. For example, User Backup Inactivity.

First occurrence

The date and time when the alert first occurred.

Last occurrence

The date and time when the alert last occurred.


The username and device of the user.


The severity of alert type. It helps the admin to take prompt actions to avoid any unforeseen activity.


Status about whether the alert is still active.


The following table lists the actions that you can perform on this report page.



Add filter

Creates filters to display the report based on the filter’s selection.

Rearrange column

Changes the order of the columns in the alert reports details table. You can change the order of the columns in the table by dragging a column and dropping it to the required position within the table.

Manage Subscription

Create a subscription to receive the reports on schedule.

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