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Druva Documentation

Error Codes

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Enterprise Workloads Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

PHOENIX190

Error Message: Backup window expired

Error Description: This error occurs if the backup window expires while processing a job.

Error solution: Retrigger the backup job.

PHOENIX410

Error Message: Initial attempt failed

Error Description: This error may arise when the resource is not located within the Azure subscription.

Error solution: To ensure proper management of the virtual machine, you can either disable the VM for backup or delete it from the Management Console.

Note: Deleting a VM will result in a loss of data.

AZURE1

Error Message: Internal error

Error Description: This error occurs when there is an internal error during the operation.

Error solution: Contact Support.

AZURE7

Error Message: Access SAS expired

Error Description: This error occurs when you connect to the VM for backup.

Error solution: Retry connecting to the VM. If the issue persists, contact Support.

AZURE8

Error Message: Access SAS not active

Error Description: This error occurs when you connect to the VM for backup.

Error solution: Retry connecting to the VM. If the issue persists, contact Support.

AZURE9

Error Message: Invalid Restore Param: Disk Name already exists

Error Description: This error occurs when the disk name provided during the restore already exists.

Error solution: Provide a unique disk name and retry restore.

AZURE61452

Error Message: Deployment quota exceeded

Error Description: This error occurs when you get quota issues while creating resources in the Azure account.

Error solution: Increase the quota for the resource and retry the operation.

AZURE61474

Error Message: Linked Authorization failed

Error Description: This error occurs when the Azure Backup Application has no permission on linked scope.

Error Solution: Add Permission (Microsoft.KeyVault/vaults/deploy/action) on the linked scope within the Roles for backup application.

AZURE61482

Error Message: Operation not allowed

Error Description: This error occurs when you get quota issues while creating resources in the Azure account.

Error solution: Increase the quota for the resource and retry the operation.

AZURE61496

Error Message: Resource quota exceeded

Error Description: This error occurs when you get quota issues while creating resources in the Azure account.

Error solution: Increase the quota for the resource and retry the operation.

AZURE61502

Error Message: Subnets not in same vnet

Error Description: This error occurs when the subnet selected for the VM restore is not in the same Vnet.

Error solution: Correct the mapping of subnet and Vnet and retry.

AZURE61503

Error Message: Subnet is full

Error Description: This error occurs when the selected subnet does not have free space.

Error solution: Terminate VMs in the subnet or user a different subnet for VM restore.

AZURE61732

Error Message: The specified resource already exists

Error Description: This error occurs when the resource name already exists in the resource group.

Error solution: Specify a unique name for the resource vname, diskname, etc.) while restore.

AZURE62005

Error Message: The previous snapshot query parameter value cannot be newer than snapshot query parameter value

Error Description: This error may occuroccurs during parallel backup of the same VM.

Error solution: Retrigger the backup job.

 

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