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Druva Documentation

inSync Client v7.5 Support and Upgrade scenarios

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Overview

inSync Client 7.5 for Windows enables 64-bit support with large memory capacity and the enhanced architecture of 64-bit systems. It also allows more efficient processing and better overall performance. With the infrastructure changes in inSync Client v7.5, below are the installation modifications:

Impact

32 Bit Architecture

64 Bit Architecture

Windows Registry

HKLM\Software\Wow6432Node\Druva Software\Druva inSync\

HKLM\Software\Druva Software\Druva inSync\InstallDir

Installation Path

C:\Program Files (x86)\Druva\inSync

C:\Program Files \Druva\inSync\

Redirection Scenarios

Redirects from: C:\Windows\System32

Redirects To:     C:\Windows\SysWow64

C:\Windows\System32\

Considerations

  • inSync Client v7.5 will backup only incremental changes from the system32 folder. In case of an upgrade, you need to contact Druva support for a full scan if the System 32 folder configured. By default, the Windows folder is excluded from backup. In case the Windows folder is not excluded and the customer wants to backup the System32 folder, he can do that in a fresh 64-bit client installation.

  • If you want to backup the contents in the system32 folder, you can contact support and a full scan will be set for those devices on request.

  • To backup Outlook data, the Outlook installed should only be able to backup MAPI data if 64-bit Outlook is installed.

Note: In case Outlook installed is 32bit and the customer upgraded inSync Client to 64bit client. It will be treated as misconfigured.

  • inSync Client v7.5 can only backup Outlook data if 64-bit Outlook is installed. 

  • In case of an auto-upgrade, the auto-upgrade is supported from v6.5.

Upgrade Scenarios

Below are the scenarios for the inSync Client upgrade to 64-bit inSync Client.

Upgrade from

Upgrade to

Installation/ Upgrade type

Scenario

Behavior

32-bit

64-bit OS

Fresh Installation

Block

Windows will block installation with “The installation package is not supported by this processor type. Contact your product vendor” error

32-bit

64-bit 

Manual Upgrade

Block

Window blocks installation with an error

32-bit

64-bit 

Auto-Upgrade

Block

The Endpoint console shows the status as not upgradeable

32-Bit

Windows 8, 8.1, 'Win 7', 'Win 2008 R2', 'Win 2012 R2'

64-bit OS

Fresh Installation

Block

Installation blocked in the installer

32-bit

Windows 8, 8.1,'Win 7', 'Win 2008 R2', 'Win 2012 R2'

Manual Upgrade

Block

Installation blocked in the installer

32-bit

Windows 8, 8.1,'Win 7', 'Win 2008 R2', 'Win 2012 R2'

Auto-Upgrade
Bulk Upgrade

Block

The Endpoint console shows the status as not upgradable

64-bit 

Win 10 and above

Fresh Installation

Client will Upgrade

Client upgrade successfully

64-bit 

64-bit

Manual Upgrade

Client will upgrade

Client upgrade successfully

64-bit 

64-bit 

Auto-Upgrade

Client will upgrade

Client upgrade successfully

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