This section provides information regarding how to delete a user. You can delete a user if you do not want to protect their data.
Note: If the user that is being deleted has shared data with guest users, this data is also deleted.
To delete users:
- On the Endpoints page, click Users.
- Select the check box for the users that you want to delete.
- Click located at the top left of the page, and then select Delete. You can also delete a user from the User Details UI.
On the Confirmation window, specify the reason for deletion (the reason is mandatory with a character limit between 10-150). This capability will help prevent accidental deletions. The reason for deletion will be captured in the Admin Audit Trail for auditing purposes.
Click Delete. When you delete a user, all the data and devices of the user will get deleted, and the active and preserved licenses the user was consuming will be freed up. You can rollback the user deleted via UI, background jobs, or API. After rollback, it will be captured in the Admin Audit trail for auditing purposes.
To use Rollback Actions, you need the Security Essentials license. Contact Support to obtain the license. Currently, this feature is available only for Druva Public Cloud customers. Refer to Required permissions for information regarding Rollback permissions.
If User1, that has Devices A and B, is deleted, you can rollback User1 from the Rollback Actions->Delete Requests->Users page. Though Devices A and B will be visible on the Rollback Actions->Delete Requests->Devices page, you cannot rollback them from the Devices page. See Rollback Actions for details.
When you remove a license of a user, all associated devices of the user will be deleted temporarily. You can rollback the deleted devices within a configurable rollback window from the Rollback Actions->Delete Requests->Devices page. After the rollback window expires, the devices will be deleted permanently. See Rollback Actions for details.
If a user is added while the user with the same email ID exists in the Rollback Actions, and you attempt to delete the new user, the new user will be deleted permanently and will not be available for Rollback.
You cannot rollback a user if:
The user’s profile does not exist. To rollback this user, rollback the profile first.
The user already exists in the system with the same email ID. To rollback this user, delete the user in the system first.
The user’s active license limit has reached the threshold. To rollback this user, contact Support to procure additional licenses.
Rollback results in exceeding the max user count allowed per profile. To rollback this user, you need to delete the user or edit the profile to increase the max user count.
If the deleted user had added guest users in inSync for collaboration purpose, these guest users are not deleted automatically. You must manually delete the guest users. For more information, see Manage guest users.