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Druva Documentation

inSyncAgent.exe continuously consumes more than 7% of CPU due to Intel display drivers on a 64-bit system

This article applies to:

  • OS: Windows
  • Product edition:  inSync Client on Cloud or On-Premise

Overview

This article explains how to troubleshoot when inSyncAgent.exe continuously consumes more than 7% of CPU, even when inSync Client is not performing any task, including backup. Task Manager displays the memory usage as follows:

inSyncAgent.exe properties display that the handle of ig75icd32.dll uses the 

Cause

This issue occurs due to Intel display drivers on a 64-bit system.

Resolution

For 64-bit systems:

  1. Open Device Manager and expand Display adapters
  2. Update the display drivers to the latest version.
  3. Restart the Druva inSync Client service and launch the inSync Client.
  4. If inSync Client service does not start and fails to launch inSync Client, perform the following steps: 
    1. Navigate to C:\Windows\SysWOW64 directory.
    2. Rename the file ig75icd32.dll to ig75icd32.dll.old.
      This file can be different depending on the different versions of Intel display drivers installed.)
    3. Restart Druva inSync Client service.
    4. Launch inSync Client.

For 32-bit systems:

  1. Navigate to C:\Windows\System32 directory.
  2. Rename the file ig75icd32.dll to ig75icd32.dll.old.
    This file can be different depending on the different version of Intel display drivers installed.
  3. Restart the Druva inSync Client service.
  4. Launch the inSync Client.

Note:  Renaming .dll file will not have any impact on the client machine.

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