Release notes

Druva inSync mobile app now supports iOS 14. 
For more information, see inSync mobile app support matrix.

Druva inSync Mobile App now supports Android version 11. 
For more information, see inSync mobile app support matrix.

This release features the following security enhancements:

• inSync mobile app cannot be activated on rooted Android and jailbroken iOS devices.

• Android users are not allowed to capture screenshot from the inSync mobile app interface.

Druva inSync Mobile App now supports iOS version 13. 
For more information, see inSync mobile app support matrix.

Druva has made the following updates with this release:

• Added support for iOS version 11.
• Discontinued support for iOS version 8 and lower. 

For more information, see inSync mobile app support matrix.

inSync administrators can now enable mobile forensics for Android devices. Mobile Forensics lets the administrators to automatically and transparently collect data from the Android devices of users in the organization.

With this capability in inSync, the enterprise IT, information security, and legal teams can facilitate eDiscovery requests and check for compliance breaches.

If the inSync administrator has set mandatory backup of mobile forensics data, then the following items will be captured by default from your Android device:

• Text messages
• Call logs
• Device information
• Browser history
• Third-party app logs

inSync mobile app for iOS devices now provides support to upload files directly from iOS 8 Document Picker from iCloud and other data providers.

inSync users can now directly upload the file that is available in a third-party app through Document Picker from iOS 8 onwards, instead of opening the file in a third-party app and then uploading it to inSync mobile app. For more information, see Add content to your inSync Share folder.    

inSync mobile app now supports single port (SSL/443) that is available in inSync 5.4.2.

To ensure even greater security and firewall management, inSync 5.4.2 now directs all communication traffic through a single port (SSL/443) for Backup, Restore, Sync, and Share, reducing the number of required firewall ports for deployment. You can also continue to use port 80/6061, if you prefer to use your earlier port configuration.    

inSync mobile app now provides extended cloud coverage. You can now connect the inSync mobile app with inSync GovCloud.inSync 5.4.2 has been deployed and validated within the GovCloud region for our customers with these requirements.

AWS GovCloud (U.S.) is an isolated AWS Region designed to allow U.S. government agencies and customers to move sensitive workloads into the cloud by addressing their specific regulatory and compliance requirements. To learn more about AWS GovCloud, see http://aws.amazon.com/govcloud-us/faqs/.

For more information about configuring mobile app with inSync Govcloud, see the following topics:

• For Android: Log on to the inSync mobile app
• For iOS: Log on to the inSync mobile app    

For On-Premise customers, if the inSync Master used a valid SSL certificate, log in to the inSync Android app failed for users using AD/SAML authentication. 

inSync mobile app stopped responding when you add folders other than Contacts and Pictures for backup. The following error message was displayed:

Unhandled exception, java.lang.NullPointerException

Users can now report a problem without logging in to the inSync mobile app.

For more information, see the following:

• For iOS: How do I report an issue?
• For Android: How do I report an issue?

Druva inSync mobile app installed on iOS device may prompt to set the PIN even when the user has already set the PIN.

This prompt occurs in the event of iOS Keychain errors and as a result, the inSync mobile app restarts.

When you install inSync app on iOS v10.1.1 and log on for the first time, inSync app keeps generating pop-ups and makes your device unresponsive.

Workaround

If your device is not responding, do the following:

1. Restart your device.
2. Go to Settings > Privacy > Location Services.
3. Under Allow Location Services, select Always.
   This allows inSync app on your device to always get your location information.
4. Launch inSync app.

When you upgrade to iOS v10.1.1, and log in to the inSync ME app, a Profile Installation page might be displayed that asks you to install the profile.

Workaround 

If the Profile Installation page is displayed, do the following:

1. Log out from the inSync ME app. 
2. Close the inSync ME app. (Double tap the home button and then swipe the inSync ME app upward to close the app.)
3. Launch inSync app and log in again.

On a Windows 8 device, you cannot connect to the inSync mobile app in an inSync On-premise environment with Edge Server.

This issue occurs irrespective of whether you use port 443 or port 6061.