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Druva Documentation

Log on to the inSync mobile app

Supported inSync mobile app versions:3.5 or later

Your inSync administrator can configure the method that they want you to use to log on and activate the inSync mobile app.

The following table lists the methods that your inSync administrator can configure for you.

Log on method Description
inSync password
Active Directory password This is your user name and password that is configured with the Active Directory for your organization.
Single sign-on password

Before you begin

Before you log on to the inSync mobile app, ensure the following:

  • You have the activation email for your inSync account.
  • You are aware of the login mechanism that you must use when you log on to the inSync mobile app. If you are not sure about the login mechanism, contact your inSync administrator.

Log on to the inSync mobile app by using your inSync password

To log on to the inSync mobile app

  1. Open the inSync mobile app.
  2. Tap the inSync edition that you are using, and enter the appropriate details. If you are not sure about the inSync edition, contact your inSync Administrator. 
    inSync Edition Action
    inSync On-Premise To connect to the inSync On-Premise edition, under inSync Deployed Using area, tap On Premise.
    inSync Cloud

    To connect to the inSync Cloud edition, under inSync Deployed Using area, tap inSync Cloud.

    inSync GovCloud

    You can connect to GovCloud in either of the following ways:

    • Under the   inSync Deployed Using area, tap inSync On Premise, and then enter govcloud.druva.com as the Server URL.

            OR

    • Under the  inSync Deployed Using area, tap inSync Cloud > inSync GovCloud.

    Note: Applicable from inSync mobile app version 3.7.1 or later.

  3. Provide the appropriate information for each field.
    Field Action
    Server URL

    Type the URL for the inSync Master.

    To connect to GovCloud, enter govcloud.druva.com as the Server URL.

    Note: The Server URL is applicable only for the inSync On-premise edition.
    Email Type the email ID for your inSync account.
    Password

    Type the password that you received in the activation email. You are prompted to change your password after you log on to the inSync mobile app.
    If the inSync mobile app is not your first device and you have updated your inSync client password, type that password.

  4. Tap Login.

Log on to the inSync mobile app by using your Active Directory credentials

To log on to the inSync mobile app

  1. Open the inSync mobile app.
  2. Tap the inSync edition that you are using. If you are not sure about the inSync edition, contact your inSync Administrator.
  3. Provide the appropriate information for each field.
    Field Action
    Server URL

    Type the URL for the inSync Master.

    Note: The Server URL is applicable only for the inSync On-premise edition.
    Email Type the email ID for your inSync account.
    Password

    Type the password for your Active Directory.

  4. Tap Login.

Log on to the inSync mobile app by using your single sign-on credentials

To log on to the inSync mobile app

  1. Open the inSync mobile app.
  2. Tap the inSync edition that you are using. If you are not sure about the inSync edition, contact your inSync Administrator.
  3. Provide the appropriate information for each field.
    Field Action
    Server URL

    Type the URL for the inSync Master.

    Note: The Server URL is applicable only for the inSync On-premise edition.
    Email Type the email ID for your inSync account.
    Password

    Keep the Password box empty.

  4. Tap Single Sign-on. The SSO provider’s authentication website appears.
  5. Type your single sign-on password.