This topic lists the issues and their resolutions, which may be experienced by users who have configured Microsoft 365 Cloud Applications.
Issue: Cloud app is in 'Not connected' state even after configuring the cloud app.
If no backups are performed for a certain time period then the configuration settings for SaaS Apps will expire. The expiry time is based on the cloud app's OAuth model.
- Microsoft 365: 14 days
To resolve this issue, the inSync Cloud administrator must reconfigure inSync to integrate with Microsoft 365 cloud app.
Issue: Cannot find user details
After you start the backup of SaaS Apps data, you might encounter a backup failed error for SaaS Apps in the Last Backup Status Report. The report displays the following error details:
Cannot find the user's details. Please verify that the user exists.
The user does not have a SaaS Apps account.
Ensure that the user has a valid SaaS Apps account, and then proceed towards backing up the user's Microsoft 365 Cloud App data.
Issue: Insufficient permissions to access user details
After you start the backup of SaaS Apps data, you might encounter a backup failed error for SaaS Apps in the Failed Backups Report. The report displays the following error details:
inSync does not have permissions to access the user's details.
You do not have permissions to access the profile of the SaaS Apps user, and so you cannot access the user's backup details.
To access the user's backup details, ensure that you have access to the profile that is associated with the user.
Issue: Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
To resolve this issue, see Knowledge Base.