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Druva Documentation

Supported Cloud Apps Editions

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business


Of the available SaaS Apps available in the market, inSync supports the following editions of SaaS Apps.

Cloud App Supported editions

Microsoft 365

*Includes support for OneDrive, Exchange Online, SharePoint Online, and Teams

  • Microsoft 365 For Business
    • Microsoft 365 Business Basic
    • Microsoft 365 Business Standard
    • Microsoft 365 Business Premium
  • Microsoft 365 For Enterprise
    • Microsoft 365 E3
    • Microsoft 365 E5
    • Microsoft 365 F3
  • Office 365 For Enterprise
    • Office 365 E1
    • Office 365 E3
    • Office 365 E5
  • Government
    • Office 365 E1
    • Office 365 E3
    • Office 365 E5
  • Education
    • Office 365 A1
    • Office 365 A3
    • Office 365 A5
Google Workspace
  • Google Workspace Business
  • Google Workspace Basic
  • Google Workspace Enterprise
  • Salesforce Cloud
    • Production environment
      • Professional
      • Enterprise
      • Unlimited
    • Sandbox
  • Platforms supported
    • Classic
    • Lightning
Slack Slack Enterprise Grid

Support matrix for SaaS Apps

The following matrix provides information about SaaS Apps and what tasks are supported by inSync.

Cloud App Data that is backed up Supported tasks
Backup of data Restore of data to a custom location Download of data by  inSync Cloud administrator and user *Federated Search Legal Hold **Scan the data for compliance risks



  • User's private files and folders
  • Metadata attributes

Note: User can download   data only from inSync Web.

Exchange Online

  • Mailbox (Individual user and Shared)
  • Tasks within the Exchange Online server mailbox of a user.

Within tasks, inSync backs up the following:

  • Flagged items and tasks 
  •  Task attributes:
    • Subject
    •  Start Date
    • Due Date
    • Status
    • Priority
    • Reminders
  • Associated attachments: 
    • OneDrive
    • Group Files
    • Links
    • Outlook attachments
    • File uploaded from a device.
  • Notes folder within the Exchange Online server mailbox of a user
  • Calendar events
  • Contacts
  • Emails with attachments
  • Archived emails with attachments
  • Recoverable Items folder


Note: User can download data from only inSync Web.

SharePoint Online

  • Team sites (Microsoft 365 Groups, and Team’s hidden sites)
  • Classic sites

Within a site, inSync backs up the following:

• Subsites

• Document Libraries

• Lists

• Templates

• Assets

• Pages

• Metadata associated with site collections, sites, libraries, list, templates, assets, folders, files, and permissions.

Note: Admin can create a copy of the site collection.

Note: User cannot download any data. 



  • Emails along with the attachments
  • Calendar events along with links to the attachments
  • Contacts
  • Metadata attributes


Note: User can download data from only inSync Web.

*Only the administrator can download calendar events and contacts.

Google Drive

  • Files and folders that are owned by the user or that are shared with the user with download permission
  • Metadata attributes

Note: User can download data from only inSync Web.

Shared Drives
  • Shared Drives

    • Name of the Shared Drives

    • The following information for each of the team member

      • User Id

      • Name of the team member

      • Access rights of the team member

      • Account creation date of the team member

      • Active period of the team member account

    • Themes

    • Images

    • Settings

    • Trash

  • Shared Drives Content

    • Files

      • Supported MIME Types

      • File metadata

      • File sharing settings for both, internal as well as external users

    • Folders and sub-folders

      • Folder metadata

      • Details and activities that occur inside the folders.

Note: user cannot download any data. 


  • All Standard and Custom Objects
  • All Notes, Attachments, and Files
  • Entire Metadata which includes email templates, dashboards, workflows, rules, users, profiles, and so on.


Note:  Manual backup can be triggered only from inSync app for Salesforce by a Salesforce admin. 





*Federated Search is not supported for Tasks.