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Users page

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License editions: To understand the applicable license editions, see Plans & Pricing.

Overview

The Users page displays the list of users created in inSync Management Console.

Users page provides settings to configure and manage user provisioning. As an administrator, you can add, update, and manage users and their profiles. Based on the user provisioning method that you have opted for, you can create new mappings, update existing mappings, and manage settings for AD/LDAP, SCIM, and Azure AD-based user provisioning methods. You can also view the license statistics from this page. 

Access Path

On the inSync Management Console menu bar, click Users.

The cards on the Users page enable you to view the total number of users and workload-based license statistics. The license statistics will be refreshed every 7-10 minutes. For more information about how the active license is consumed, see active license consumption rationale.

Considerations

  • As a Cloud Administrator, you can view the license statistics for all configured workloads and profiles.

  • As a non-cloud administrator, you can view the license statistics for only those workloads and profiles which are assigned to you.

    • If you have Manage User permission, you can view both active and preserve license statistics for the workloads and profiles assigned to you.

    • If you do not have Manage User permission, you can view only active license statistics for the workloads and profiles assigned to you.

The following table lists the fields on the cards of the Users page.

Section

Description

User Summary

Total: The total number of users added for the Endpoints, Microsoft 365, and Google Workspace workloads. In the above image, 12 represents the total number of users imported or added. This count includes both the backed-up and non-backed-up users.

Note:  Only cloud administrators can view the User Summary card.

Endpoints

Endpoints - Displays the total number of Endpoints active and Endpoints preserve licenses consumed.

Here, 3 Active indicates 3 users who have consumed Endpoints active licenses.

If you click 3, all 3 users who have consumed Endpoints active license are displayed in the list view. If you click the user, the license state is displayed as active on the Users Details page in the Data Sources section.

Here, 2 Preserved indicates 2 users who have consumed Endpoints preserve license.

If you click 2, both the users who have consumed the Endpoints preserve license are displayed in the list view. If you click each user, the license state on the Users Details page is displayed as preserved in the Data Sources section.

Microsoft 365

Microsoft 365 - Displays the total number of Microsoft 365 active and preserve licenses consumed.

Here, 4 Active indicates 4 users who have consumed Microsoft 365 active licenses.

If you click 4, all 4 users who have consumed Microsoft 365 active license are displayed in the list view. If you click the user, the license state is displayed as active on the Users Details page ->Data Sources section.

Here, 2 Preserved indicates 2 users who have consumed Microsoft 365 preserve licenses.

If you click 2, both the users who have consumed Microsoft 365 preserve license are displayed in the list view. If you click the user, the license state is displayed as preserved on the Users Details page ->Data Sources section.

Google Workspace

Google Workspace - Displays the total number of Google Workspace active and preserve licenses consumed.

Here, 2 Active indicates 2 users who have consumed Google Workspace active licenses.

If you click 2, 2 users who have consumed Google Workspace active licenses are displayed in the list view. If you click the user, the license state is displayed as active on the Users Details page ->Data Sources section.

Here, 1 Preserved indicates 1 user who has consumed Google Workspace preserve license.

If you click 1, a user who has consumed Google Workspace preserve license is displayed in the list view. If you click the user, the license state is displayed as preserved on the Users Details page ->Data Sources section.

Filter

Considerations:

  • As a Cloud Administrator, you can view all Workload license filters for all configured workloads.

  • As a non-cloud administrator, you can view license filters for only those workloads which are assigned to you.

Apply Filters:

  • Use the filter to narrow down the search and listing of users in inSync by typing their user name, email address, and custom attribute in the Search box. 

  • Click the Active or Preserve license count for the respective workload, users consuming active or preserve license count will be displayed. For example, as shown in the above image, if you click 3 Active from Endpoints, all 3 users who have consumed Endpoints active license are displayed in the list view.

  • Applying filters - To apply filters, click the Filters icon.jpg icon, select the filters you would like to apply, and click Apply. To cancel the filters applied, click Reset. You can filter based on the following criteria:

    • Profile

    • Storage

    • Workload License (Endpoints License, Microsoft 365 License, and Google Workspace License): Active, Preserved, or Not Licensed. You can also filter using multiple license states, for example, Active and Preserved. 

    • Legal Hold: Enabled or Disabled

    • User Status: Active or Preserved

Users

The following fields are displayed in the User listing:

Considerations: 

  • As a Cloud Administrator, you can view all users but as a non-cloud administrator, you can view users based on the workload and profile assigned.

  • As a Cloud Administrator, you can view all Workload usage columns for all configured workloads. As a non-cloud administrator, you can view Workload usage columns for only those workloads which are assigned to you.

Field

Description

Name

The name of the user.

If the Username of the users managed using SCIM has special characters ?, *, /, \, < or >, they are automatically replaced by a _ (underscore).

Hovering over the available icons beside the Name enables you to get details like the status of the user.

Label of the User-Identifier Custom Attribute

Note: This label appears only when you have enabled User-Identifier Custom Attribute in the AD/LDAP settings as well as opted to display the User-Identifier Custom Attribute on the Users page.

To learn more, see Configure User-Identifier Custom Attribute.  

The actual User-Identifier Custom Attribute of the user from your registered AD/LDAP.

Email

The Email address of the user.

Endpoints Usage (%Quota)

The total data that is backed up for the Endpoints devices. It also displays the percentage of quota utilized. You can sort the data in this column in ascending or descending order.

Microsoft 365 Usage

The total data that is backed up for the Microsoft 365 applications. You can sort the data in this column in ascending or descending order.

Google Workspace Usage

The total data that is backed up for the Google Workspace applications. You can sort the data in this column in ascending or descending order.

Note: The icon - in the workload usage column indicates that the workload is not licensed for the user.

Actions on the Users page

 

Action

Description

Add User

Manually add an individual user to Endpoints and SaaS Apps. For more information, see Add users individually.

Import > Users from CSV

Import user(s) using pre-filled information via a CSV file. For more information, see Add a group of users by importing information from a CSV file.

Import > Users from AD/LDAP

Import user(s) from your configured Active Directory or LDAP. For more information, see Manually import users from your AD/LDAP.

Import > Users

from SCIM

  

Import user(s) using SCIM. For more information, see Configure inSync to manage users using SCIM.

Restore Data

Restore or Download data for a user. For more information, see

Activate

Activate the user in Endpoints and SaaS Apps. For more information, see Activate Users.

Preserve

Preserve the user in Endpoints and SaaS Apps. For more information, see Preserve Users.

Remove License

Remove the license of the user. Removing a license will delete data source and its backed up data of the selected workload(s) and free up the license (active or preserved) and this action cannot be reversed. For more information, see Remove License. 

Reset Password

Reset the inSync Client password for the user. For more information, see Reset the password for a user.

Download Authkeys

Download the authentication keys for the user. For more information, see Activate inSync on user devices.

Download Debug Logs

Download the debug logs for enabling Druva Support to troubleshoot any issue with the inSync Client on the user device. For more information, see Download inSync user log files.

Change Profile

Change the profile for a user. For more information, see Change the profile assigned to users.

Change Storage

Change the Storage region for a user. For more information, see Change storage assigned to a user.

Update AD/LDAP GUID

Update the AD/LDAP GUID for a user. For more information, see Update AD/LDAP GUID of a preserved inSync user.

Delete

Delete the user from inSync. For more information, see Delete Users.

Deployment

Based on the user provisioning method (AD/LDAP, SCIM, or Azure AD) that you have selected, the Deployment page displays the following information: 

Mappings 

Field Description
Mapping Name Name of the Mapping.
Filter Users By Displays the user import method that is used along with the mapping name. 
Server

The server on which the Active Directory or Lightweight Directory Access Protocol resides.

Note: This field appears only when you have selected AD/LDAP user provisioning method.
Profile Name of the profile that is assigned to the users that are imported through the mapping.
Storage Name of the storage that is assigned to the users that are imported through the mapping.
Auto Import New Users

If enabled, your inSync setup will automatically import users from an AD/LDAP at regular intervals.

If disabled, you have to manually import users from AD/LDAP.

Note: This field appears only when you have selected AD/LDAP user provisioning method.
Quota Per User

The storage quota that is assigned per user.

Note: This field appears only when you have selected SCIM or Azure AD user provisioning method.
Filters 
Filter  Description
User Filter Method Filter users by import method used,
Profile Filter users by profile assigned.
Storage Filter users by storage assigned. 

Accounts

Field Description
AD/LDAP user provisioning   
AD/LDAP Connector The name of the AD/LDAP connector.
Directory Service Name of the directory type.
Username Username of the user in the AD/LDAP account.
Host The host name of the AD/LDAP.
Port The port used for accessing the AD/LDAP. 
Attribute: Email The email address of the user accessing the LDAP.
Attribute: Username The name of the user accessing the LDAP. 

 Settings

The following table lists the fields in the Settings tab.

Field Description
AD/LDAP settings
Auto sync interval The frequency of adding or updating users from AD/LDAP. By default, the period is set to 24 hours.
Auto-update user details

Option to configure inSync to automatically update user details at a defined interval.
Auto preserve unmapped users Option to configure inSync to automatically query your AD/LDAP, at a defined interval, for user details and preserve any inSync user who has been disabled or deleted in your AD/LDAP.
Single Sign-On Custom Attribute email address for custom attribute for SSO.
Attribute Name Name of custom attribute
Attribute label Label of custom attribute
Custom attribute in Users page and  inSync Reports Status of customer attribute in User page if Hidden or Visible

Mapping Priority Order

This area displays the priority of all the available Mappings. The mapping at the top has the highest priority with the one at the bottom lowest.

The following table lists the fields in the Mapping Priority Order section:

Field Description
Mapping Name Displays the mapping name

Actions on the Deployment page

The following table lists the actions on the AD/LDAP Mapping Details page.

Action Description
Delete Mapping You can delete a Mapping using the Delete Mapping button. For more information, see Delete an AD/LDAP mapping.
Import New Users You can manually import new users, if you do not want to wait inSync auto-import process to import users from the mapping, using the Import New Users button. For more information, see Manually import users from your AD/LDAP.

 

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