User Details page
Overview
This page gives in-depth information of the selected user via graphs and tables depicting their usage and other information based on the inSync license.
Access path
On the inSync Management Console, click Users. Click a user name to view the user's details as described below.
Details
The Users summary is arranged and displayed across four tabs, depending upon the inSync license your organization holds.
The following tabs display the various user information -
- Details tab - Provides user summary, data usage, and lists various data sources under protection. For more information, see <>
- Backups tab - Lists the data sources under protection and their snapshots - view and manage the snapshots. For more information, see <>
- DLP tab - If your organization has purchased DLP license, this tab displays the current location or the traced location of the user device on the world map along with other information. For more information, see <>
- Share Activity tab - If your organization has purchased inSync Share license, this tab displays the activities performed by the user along with their details in inSync Share. For more information, see <>.
Details tab
Summary area
The following table lists the fields in the Summary area.
| Field | Description |
|---|---|
| Name | The name of the user. |
|
Label of the User-Identifier Custom Attribute
To learn more, see Configure User-Identifier Custom Attribute. |
The actual User-Identifier Custom Attribute of the user from your registered AD/LDAP.
|
| The email address of the user. Email alerts and notifications to the user are sent to this email ID. | |
| User Status | The status of the user. |
| Added on | The user activation date and time. |
| Added by | The name of the administrator who added the user. |
| Profile | The profile to which the user has been linked to. |
| Storage | The storage region to which the user is linked. |
| Endpoint quota | The maximum amount of data the user can back up or share on the inSync server from all the devices. |
| CloudCache |
The CloudCache Server to which the user is associated. Note: If a user is not associated to any CloudCache Server, a double hyphen '--' is displayed. |
| GUID |
AD/LDAP GUID for a user. Note: If a user is not associated to any AD/LDAP, a double hyphen '--' is displayed. |
| M365 Preferred Data Location |
The preferred data location for an Exchange Online or OneDrive user. This field is applicable only for Microsoft 365 Multi-Geo tenants. For more information, see User PDL updates in inSync. |
Data Usage area
Based on your license and the different data sources under protection, example, Endpoint (Device) and SaaS Apps (SaaS Apps), this area uniquely displays data for data sources under protection for the user.
Device Usage
| Field | Description |
|---|---|
| Devices Backup Data | The sum of data in the backup folders on all devices of the user. |
| Share Data | The amount of data in the inSync Share on all devices of the user. |
| # Devices added | The total number of user devices under protection. |
SaaS Apps Usage
| Field | Description |
|---|---|
| #SaaS Apps Enabled | The number of SaaS Apps under protection for the user. |
| SaaS Apps Backup Data | The amount of data in the SaaS Apps under protection. |
Data Sources area
This area lists all the user data sources, that is, Device and Cloud Apps which are configured for data protection in inSync.
| Field | Description |
|---|---|
| Client | The version of inSync Client installed on the device. |
| License | The workload license consumed by the user. Example, active or preserve. If no license is consumed, it will show unlicensed. |
| Activated on | The date on which the inSync Client was activated on the device. |
| Total Backup data | The size of total backed up data of the user during the first and incremental backups. |
| Last completed backup | The date and time when the last backup was taken from the device or cloud app. |
| Last Backup Status | The status of the last backup. |
Backups Tab
The Backups tab provides a device or SaaS Apps wise snapshot details for each backup activity. Administrators can view and manage the snapshots based on the requirements.
Select the Datasource for which you want to view the snapshot details. Curated Snapshot and all other snapshots are displayed.
Considerations:
-
You cannot delete a snapshot belonging to a user whose profile is enabled with Data Lock. The data-enabled snapshots will, however, be erased during compaction based on the retention policy.
- The latest snapshot cannot be deleted.
- If the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints, the snapshots used for creating a Curated Snapshot are indicated with the
icon. Such snapshots cannot be deleted. To delete them, you must delete the Curated Snapshot first and then delete these snapshots. For information about how to delete the Curated Snapshot see Curated Snapshot. For information about how to delete a snapshot, see Delete Snapshots. -
Quarantined Snapshot is indicated with the
icon, which indicates that restore and download action from this snapshot is not allowed.
Note: Curated Snapshot is available only for Endpoints and it is displayed if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints.
If displayed, hover over the icons beside the snapshot to know more about that particular snapshot.
Curated Snapshot - This section contains the cleanest and the most recent version of the file processed from multiple snapshots within a defined date range. For more information about Curated Snapshot, see this page.
The following details are displayed in the Curated Snapshot area -
| Field | Description |
|---|---|
| Snapshot | The date and time when the curated snapshot was generated. |
| Size | The size of the curated snapshot. |
| # Files Included |
The number of cleanest files processed from multiple snapshots and available for restore as a part of the curated snapshot. |
| # Available till | The date and timestamp until which the curated snapshot will be retained. |
Snapshots - This section lists all snapshots details.
The following details are displayed in the Snapshots area -
| Field | Description |
|---|---|
| Snapshot | The date and time when the snapshot was generated. |
| Size | The size of the snapshot. |
| # Files backed up | The number of files backed up as part of the backup. |
| # Files Missed | The number of files missed as part of the backup. |
DLP Tab
The DLP area displays the number of user's devices that are being traced by inSync. The traced devices are displayed as points on the World map.
Share Activity Tab
The Share Activity tab lists the recent activities of the user in the inSync Share folder.
| Field | Description |
|---|---|
| Activity | Details of the activity performed. |
| Time | Timestamp details of the activity. |
Actions on the User Details page
You can perform the following actions on the User Details page.
|
Action |
Description |
|---|---|
|
Restore Data |
Click the Restore button located on the top right to restore or download data for a user. For more information, see
|
|
Activate |
Click the ellipsis button |
|
Preserve |
Click the ellipsis button |
|
Remove License |
Click the ellipsis button |
|
Reset Password |
Click the ellipsis button |
|
Download Authkeys |
Click the ellipsis button |
|
Download Debug Logs |
Click the ellipsis button |
|
Delete |
Click the ellipsis button |
