By default, Phoenix retries a job twice with a ten-minute interval between the two attempts.
The Backup Retry feature ensures the following:
- Higher backup success rate, if a backup is failing due to transient issues in your environment.
- Optimum utilization of the scheduled window.
The backup retry for a job is performed only if a job fails. Phoenix does not perform backup retry for jobs that have successfully finished but with errors.
Note: An automatic job retry is not triggered for a manually triggered job.
Configure backup retry
You can configure automatic retry for MS-SQL and Hyper-V workloads via the Manage > Backup Policies option. The other workloads in Phoenix automatically retry failed jobs twice in a ten-minute interval. Automatic retry is not applicable to transaction log backups.
- Log in to the Phoenix Management Console.
- On the menu bar, click All Organizations, and select the required organization from the drop-down list.
- On the menu bar, click Manage > Backup Policies.
- On the Manage Backup Policies page, you can either edit an existing MS-SQL or Hyper-V policy and edit the automatic retry settings, or create a new backup policy for these workloads and define the automatic retry setting.
- Click Create New Backup Policy and select MS-SQL or Hyper-V.
- In the Summary tab, type the name and description of the MS-SQL or Hyper-V backup policy and click Next.
- In the Backup Schedule tab, define the schedule for the backup. Select the Automatic Reply checkbox and enter the automatic retry settings for backup.
- In the Max number of retries field, enter the maximum number of retry attempts for a job. The default value is two retries.
- In the Wait interval before each retry list, enter the wait interval between retry attempts. The default value is ten minutes.
- Click Next and provide pre-script and post-script settings, if applicable.
- Click Finish to create the backup policy.
Any changes made to the Automatic retry settings during an ongoing job retry will take effect only in next job retry cycle.