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Druva Documentation

Jobs

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

Overview

The Managed Services Center portal provides Jobs menu to list jobs triggered for all backup and restore activities for your configured workloads. Jobs are generated for all the scheduled and maintenance activities of your resources, such as servers, databases, and virtual machines.  Each job is associated with a unique job identification number. 

A job can hold a specific status during its lifetime. If a job fails, an error is generated and the error code is listed on the Job Details page. 

View the Job Details page

The Job Details page displays Backup Jobs and Restore Jobs tabs to list all backup and restore jobs triggered for the workloads on the Managed Services Center portal. 

Procedure

  1. Log in to the MSC portal.
  2. Click the Jobs tab.
    The Job Details page appears with the Backup Jobs tab opened by default.
    MSP Job Details.png
  3. The Backup Jobs and Restore Jobs tabs on the Job Details page provides the following details:
    Field Description
    Customer The name of the customer for which the job is generated. Clicking on the customer link, redirects you to the Customer details page.
    Organization The name of the organization. Clicking on the organization link, redirects you to the organization details page on the Phoenix Management Console.
    Service Plan The service plan that the customer has subscribed to. Clicking on the service plan link, redirects you to the service plan details page.
    Job ID A unique identification number associated with the backup or restore job. Clicking on the job ID link, redirects you to the job details page on the Phoenix Management Console..
    Data Source The name of the resource, such as server, database, or a virtual machine for which the backup or restore job is generated.
    Workload The type of workload for which the backup or restore job is generated.

    Status

    The status of the triggered job. 

    The status can have one of the following values:

    • Queued: The triggered jobs that are waiting to be processed.
    • Running: The jobs that are being processed.
    •  Successful: The jobs processed without any errors.
    • Successful with errors: The jobs that are processed but have some errors.
    • Failed: The jobs that were not processed successfully.

      Note: A failed job is displayed with an error code. Hover on the error code to view the error message. The error code hyperlink redirects to the exact error message description on the documentation portal.

    • Canceled: The jobs that were canceled.
    • Waiting for Retry: The jobs that failed in the previous attempt and waiting to be processed again. 
    • Skipped: The jobs that did not start within the scheduled window because another job is in progress.
    • Backup window expired: The list of jobs that could not be completed because the entire data set was not backed up within the specified duration, and a restore point was not created.

Apply Job Filters

On the Job Details page, you can define the job results using a variety of filters.

Procedure

  1. Log in to the MSC portal.
  2. Click the Jobs tab.
    The Job Details page appears with the Backup Jobs tab opened by default.
  3. Click the required Backup Jobs tab or Restore Jobs tab to apply filters as per your requirement. 
  4. On the top-right corner of the page, click the filter button next to the Name, Org, Data Source field to open the job filters.
    MSP_Job_Filter_Option.PNG
  5. The Filters dialog box appears.
    MSP_JobDetailsFilters.png
  6. In the Filters dialog box, select required values for the Service Plan, Status, Workloads, and Started In filters.
  7. Click Reset to clear the selected filter values.
  8. Click Apply.
    The jobs list is updated based on the selected filter criteria.
  9. Click the Filter icon again to close the Filters dialog box.
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